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Salesforce L1 Jobs (NOW HIRING)

Goosehead Insurance

Senior Client Support Agent

Roanoke, TX · On-site

$18 - $24/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L2 agents on workflow best practices. * Contribute to continuous improvement through feedback and SOP refinement.

Goosehead

Senior Client Support Agent

Westlake, OH · Hybrid

$17.25 - $23.25/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L2 agents on workflow best practices. * Contribute tocontinuous improvement through feedback and SOP refinement.

Scadea

Product Manager

New York, NY

Partner with L1/L2 support teams to improve resolution efficiency and operational maturity ... Salesforce & CDP Subject Matter Expertise Serve as a CDP and Salesforce SME for business users and ...

QSIC

Technical Support

Dallas, TX · On-site

Knowledge, documentation, and team contribution Document your troubleshooting findings in Salesforce with enough detail that the next person who touches the case - L1, L2, or L3 - doesn't have to ...

QSIC

Technical Support

Dallas, TX · On-site

Knowledge, documentation, and team contribution • Document your troubleshooting findings in Salesforce with enough detail that the next person who touches the case - L1, L2, or L3 - doesn't have to ...

QSIC

Technical Support

Dallas, TX · On-site

Document your troubleshooting findings in Salesforce with enough detail that the next person who touches the case -- L1, L2, or L3 -- doesn't have to start from zero. * Contribute to runbooks and ...

Brown & Brown, Inc.

Technical Program Manager - CRM

Plano, TX · On-site

$124K - $160K/yr

Lead the end-to-end delivery of the Salesforce CRM program, including mobilization, discovery ... Partner with business leaders to document current-state and future-state sales processes at the L1 ...

Brown & Brown, Inc.

Technical Program Manager - CRM

Plano, TX · On-site

$123K - $159K/yr

Lead the end-to-end delivery of the Salesforce CRM program, including mobilization, discovery ... Partner with business leaders to document current-state and future-state sales processes at the L1 ...

Brown & Brown, Inc.

$95K - $123K/yr

Lead the end-to-end delivery of the Salesforce CRM program, including mobilization, discovery ... Partner with business leaders to document current-state and future-state sales processes at the L1 ...

Acrisure

IT Support Analyst

Brook Park, OH · On-site

Troubleshoot operational issues escalated from the L1 Operations teams, delivering high-quality support over the phone, online chats / meets, or email. * Manage Salesforce incident tickets volume ...

Namely

Product Support Specialist

Mountain View, CA · On-site

GCS - Product Support Specialist (L1) | Night Shifts - US EST PST | SaaS SupportResponsibilities ... Perform time‑bound and superior customer communication through CRM (Salesforce), phone, and ...

Acrisure

IT Support Analyst

Oklahoma City, OK · On-site +1

Troubleshoot operational issues escalated from the L1 Operations teams, delivering high-quality support over the phone, online chats / meets, or email. * Manage Salesforce incident tickets volume ...

Acrisure

IT Support Analyst

Oklahoma City, OK · On-site

Troubleshoot operational issues escalated from the L1 Operations teams, delivering high-quality support over the phone, online chats / meets, or email. * Manage Salesforce incident tickets volume ...

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Salesforce L1 information

See salary details

$40.5K

$98.9K

$155K

How much do salesforce l1 jobs pay per year?

As of Sep 9, 2026, the average yearly pay for salesforce l1 in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a Salesforce L1?

Salesforce L1 professionals are entry-level support specialists responsible for handling basic Salesforce-related issues and user queries. They act as the first point of contact for users experiencing problems with Salesforce applications, troubleshooting simple issues, providing guidance on system usage, and escalating more complex problems to higher-level support teams. Their role is essential in ensuring smooth operations and user satisfaction within organizations using Salesforce.

What are some common challenges faced by Salesforce L1 professionals during daily support tasks?

Salesforce L1 professionals often encounter challenges such as troubleshooting user access issues, resolving data discrepancies, and handling basic customization requests. They must balance addressing immediate user concerns with escalating more complex technical problems to higher-level support. Effective communication and prioritization are key, as the role requires frequent interaction with both end users and technical teams to ensure smooth system operations and minimal downtime.

What are the key skills and qualifications needed to thrive as a Salesforce L1, and why are they important?

To thrive as a Salesforce L1, you need a basic understanding of Salesforce CRM concepts, data management, and troubleshooting, often supported by a bachelor's degree or relevant experience. Familiarity with Salesforce Lightning, Service Cloud, and basic reporting tools, as well as Salesforce Administrator certification, is typically expected. Strong communication, problem-solving skills, and a customer-centric mindset help you address user issues efficiently and collaborate with teams. These skills ensure timely resolution of technical problems and effective user support, which are crucial for maintaining smooth business operations.

What are popular job titles related to Salesforce L1 jobs?

For Salesforce L1 jobs, the most frequently searched job titles are:

Senior Client Support Agent

Roanoke, TX • On-site

Goosehead Insurance
See more jobs at Goosehead Insuranceexternal

$18 - $24/hr

Other

Re-posted 21 hours ago

Goosehead Insurance rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

235th of 315 rated insurance

Job description

Service Agent (Intro Call)

The Service Agent (Intro Call) delivers front-line support through inbound intro calls and non-call channels. Agents balance efficiency with a warm client experience while identifying opportunities for cross-sell and retention. This hybrid role blends communication, product expertise, and sales support across multiple lines of business.

This role supports a multi-carrier, multi-state insurance service model, focusing on call/chat/text interactions. You'll manage policy changes, process updates, and conduct quality checks on complex cases. Success requires strong analytical ability, communication precision, and adherence to compliance and carrier guidelines. You'll also provide peer coaching and documentation feedback to support the growth of L1 agents.

Job Responsibilities:

  • Resolve moderate-to-complex inquiries via email/chat.
  • Execute policy endorsements and audits accurately across carriers.
  • Ensure compliance with state regulations and carrier SLAs.
  • Document cases with precision in Salesforce and carrier systems.
  • Mentor and train L1-L2 agents on workflow best practices.
  • Contribute to continuous improvement through feedback and SOP refinement.

Essential Job Functions

  • Manage 5–10 state licenses and navigate top 20 carriers consistently (up to 150 carrier systems)
  • Demonstrate deep understanding in all lines of business Goosehead operates within
  • Maintain quality standards of 98%+ accuracy and timeliness.
  • Proactively identify and communicate service trends or recurring issues.

Skills Required

  • Strong analytical and multi-tasking ability.
  • Excellent written communication and problem-solving skills.
  • Proficiency in carrier and CRM systems.
  • Demonstrated coaching and peer training ability.

Qualifications

  • Texas P&C license (required).
  • 1–2 years in insurance service or related field.
  • Proven performance in non-call support roles.
  • Commitment to accuracy and service excellence
  • High school diploma or equivalent
  • Strong attention to detail and communication skills
  • Bilingual (English/Spanish) is a plus

Equal Employment Opportunity

Goosehead is an equal opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

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