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Salesforce L1 Jobs (NOW HIRING)

Team Velocity

Website Support Specialist (L1)

Mesa, AZ ยท On-site

$45K/yr

As a Website Support Specialist (L1) , you must possess superior problem-solving and communication ... Knowledge of Salesforce, Jira, and automotive inventory management is a plus. This is an ...

Goosehead

L4 - Lead Client Support Agent

Westlake, OH ยท On-site

$17.25 - $23.25/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L3 agents on workflow best practices. * Contribute to continuous improvement through feedback and SOP refinement.

Goosehead Insurance

L4 - Lead Client Support Agent

Roanoke, TX ยท On-site

$18 - $24/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L3 agents on workflow best practices. * Contribute to continuous improvement through feedback and SOP refinement.

Goosehead

Senior Client Support Agent

San Antonio, TX ยท Hybrid

$17 - $22.50/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L2 agents on workflow best practices. * Contribute tocontinuous improvement through feedback and SOP refinement.

Goosehead

Senior Client Support Agent

Westlake, OH ยท Hybrid

$17.25 - $23.25/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L2 agents on workflow best practices. * Contribute tocontinuous improvement through feedback and SOP refinement.

Goosehead

Senior Client Support Agent

San Antonio, TX ยท Hybrid

$17 - $22.50/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L2 agents on workflow best practices. * Contribute tocontinuous improvement through feedback and SOP refinement.

Goosehead

Senior Client Support Agent

San Antonio, TX ยท Hybrid

$17 - $22.50/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L2 agents on workflow best practices. * Contribute tocontinuous improvement through feedback and SOP refinement.

Goosehead

Senior Client Support Agent

Westlake, OH ยท Hybrid

$17.25 - $23.25/hr

Document cases with precision in Salesforce and carrier systems. * Mentor and train L1-L2 agents on workflow best practices. * Contribute tocontinuous improvement through feedback and SOP refinement.

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Salesforce L1 information

See salary details

$40.5K

$98.9K

$155K

How much do salesforce l1 jobs pay per year?

As of Sep 10, 2026, the average yearly pay for salesforce l1 in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a Salesforce L1?

Salesforce L1 professionals are entry-level support specialists responsible for handling basic Salesforce-related issues and user queries. They act as the first point of contact for users experiencing problems with Salesforce applications, troubleshooting simple issues, providing guidance on system usage, and escalating more complex problems to higher-level support teams. Their role is essential in ensuring smooth operations and user satisfaction within organizations using Salesforce.

What are some common challenges faced by Salesforce L1 professionals during daily support tasks?

Salesforce L1 professionals often encounter challenges such as troubleshooting user access issues, resolving data discrepancies, and handling basic customization requests. They must balance addressing immediate user concerns with escalating more complex technical problems to higher-level support. Effective communication and prioritization are key, as the role requires frequent interaction with both end users and technical teams to ensure smooth system operations and minimal downtime.

What are the key skills and qualifications needed to thrive as a Salesforce L1, and why are they important?

To thrive as a Salesforce L1, you need a basic understanding of Salesforce CRM concepts, data management, and troubleshooting, often supported by a bachelor's degree or relevant experience. Familiarity with Salesforce Lightning, Service Cloud, and basic reporting tools, as well as Salesforce Administrator certification, is typically expected. Strong communication, problem-solving skills, and a customer-centric mindset help you address user issues efficiently and collaborate with teams. These skills ensure timely resolution of technical problems and effective user support, which are crucial for maintaining smooth business operations.

What are popular job titles related to Salesforce L1 jobs?

For Salesforce L1 jobs, the most frequently searched job titles are:

Website Support Specialist (L1)

Chandler, AZ โ€ข On-site

Team Velocity
Internet and ITย โ€ขย 201 - 500 employees
Learn more about Team Velocityexternal

$45K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

As a Website Support Specialist (L1), you must possess superior problem-solving and communication skills and have a working knowledge of web-building software, basic HTML & CSS website coding principles and best practices. You have experience working in a support role related to websites and web interfaces. Collaborating closely with the Customer Success, OEM and Development teams and vendor partners, you ensure timely resolutions to website-related requests. You are service-oriented, curious, flexible, enjoy investigating, analyzing, and solving problems and can work independently as well as in collaboration with other team members. You are not afraid to ask questions! Your academic and professional experience has instilled a sense of urgency without compromising the integrity of results. You will develop and maintain a strong understanding of the automotive industry, company culture, products, services, and integrated marketing strategies. Knowledge of Salesforce, Jira, and automotive inventory management is a plus.
This is an entry level, full-time, salaried position, located onsite in our Phoenix, AZ office. Candidates must reside within daily commuting distance to our Phoenix location.
Responsibilities
  • Attain working knowledge of Team Velocity's products, processes, integrated strategies and our proprietary technology platform, Apollo๏ฟฝ
  • Prioritize and resolve website support-related requests in a timely and accurate manner via email, phone, and web submission
  • Assist Onboarding, OEM and Customer Success teams with maintenance of website content and inventory management as needed
  • Analyze, document and report product malfunctions and technical issues via company tracking systems; escalate issues as needed
  • Keep up to date with the latest product enhancements and functionality

Additional Responsibilities
  • Be a student of the industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
  • Assist customers using Apollo๏ฟฝ web-building programs
  • Collaborate with cross-functional teams including account managers, vendors, developers, and content creators to resolve complex issues

Requirements
  • Bachelor's degree
  • 1+ years of relevant experience in Customer Support or similar role
  • Understanding of HTML, CSS, web-building software, and content management systems
  • Ability to quickly learn new software programs and systems
  • Exceptional organization, prioritization, time management skills, and comfortable managing multiple tasks in a fast-paced environment
  • Strong customer-facing communication and interpersonal skills
  • Problem solver with an ability to communicate technical issues clearly and concisely
  • Positive attitude with patience and empathy displayed through all interactions

Compensation
This entry level position offers an annual starting salary of $45,000, commensurate with experience. Participation in company benefit offerings includes medical, dental, vision, 401(k)/matching, paid vacation, wellness, and more.
Next Steps
If you are interested in this position and believe your experience is a perfect fit, please COMPLETE the online application.Please be sure to include a current resume along with your contact information. Incomplete submissions will not be considered. No phone calls please.
ABOUT TEAM VELOCITY
Team Velocity is a full-service marketing agency serving the automotive industry, providing fully integrated marketing solutions to OEMs and dealerships nationwide. We are revolutionizing the automotive industry with cutting-edge technology to help dealers sell and service more cars. Made by dealers for dealers, Team Velocity's proprietary technology platform Apollo๏ฟฝ analyzes consumer behavior to predict who will buy, what they will buy, and when they are ready to service. Apollo automates the entire communication process by delivering hyper-personalized campaigns across every touchpoint, maximizing ROI, and lifetime revenue.
Our vision is to serve our clients with a single technology platform that empowers them to execute intelligent marketing across every online and offline channel. We aim to deliver a frictionless consumer experience, from the initial engagement to a final transaction.
Our team members are hard-working and driven to achieve success for our clients and our unique culture promotes creativity, camaraderie, and success.

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