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Salesforce It Support Manager Jobs (NOW HIRING)

AGS

IT Support Manager

Las Vegas, NV · On-site

Job Overview We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience. You will lead the ...

SOUTHWEST BANK

IT Support Manager

Odessa, TX · On-site

Job Purpose The IT Support Manager is responsible for delivering exceptional technical support services across the bank while providing leadership and oversight for the Help Desk team. This position ...

RaceTrac

IT Support Manager

Atlanta, GA · On-site

... Information Technology or related field, or equivalent work experience. * 5+ years of experience in production support, incident management, or site reliability engineering environments. * Strong ...

SA Hospitality Group

IT Support Manager

Manhattan, NY · On-site

$110K/yr

Implement preventative maintenance systems and troubleshooting procedures for users It is understood that as IT Support Manager, your performance will be evaluated on an ongoing basis. We are an ...

Mondo

Salesforce BA

Fort Washington, PA · On-site

$60 - $65/hr

Salesforce IT Business Analyst Location-Type: Hybrid, 3 days onsite per week (Tuesdays and ... Pull and analyze data using SQL to support reporting and business initiatives * Collaborate closely ...

quadra

IT Support Technician

Longwood, FL · On-site

$18.75 - $25.75/hr

Reporting to the IT Support Manager and working closely with the Digital Support Group and Infrastructure teams, the IT Support Technician will provide high-quality support to end users, troubleshoot ...

Altria Group, Inc.

IT Site Support Manager

Hopkinsville, KY · On-site

$119K - $173K/yr

We are seeking an IT Site Support Manager who will lead IT operations at our Hopkinsville, KY manufacturing facility. This role is accountable for end-to-end site IT support within a 24/7 production ...

August Bioservices

Manager, IT Support

Nashville, TN · On-site

The Manager, IT Support is responsible for leading IT support operations and ensuring reliable, secure, and compliant technology services across August Bio. This is a highly hands-on leadership role ...

Aramark

IT Assistant Manager

Pampa, TX

$54K - $80K/yr

The Assistant IT Manager will help support the daily technology experience across Caprock, including end user support, network connectivity, Wi-Fi, IP television, POS systems, access control, door ...

Nextgen Technologies

IT Support Engineer

San Mateo, CA · On-site

$70K/yr

... Salesforce CRM, Google Apps, Office 365, Okta • Collaborate with other regions, global support ... Manage IT procurement • Act as backup for other User Support Engineers Desired Skills and ...

Addison Group

IT Support

Dallas, TX · On-site

This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations. The role has a ...

Addison Group

IT Support

Dallas, TX · On-site

This is a backfill position for an IT Support Engineer who will provide hands-on technical support while also taking ownership of endpoint management and day-to-day IT operations. The role has a ...

Foxys IT Services

IT Support Technician

Kings Mountain, NC · On-site

$20.75 - $28.50/hr

We are looking for experienced IT Support Technicians to join an enterprise IT support project as ... Manage and prioritize ServiceNow tickets, ensuring SLA compliance and accurate documentation.

Link Technologies

IT Support

Las Vegas, NV

$20.50 - $28.25/hr

Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently looking for IT Support to join our team. Key Tasks: - Perform imaging, testing, and deployment of iPads ...

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Salesforce It Support Manager information

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$98.9K

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How much do salesforce it support manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for salesforce it support manager in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

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IT Support Manager

Las Vegas, NV • On-site

AGS
See more jobs at AGSexternal

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Lead and coach the onsite IT Support team in Las Vegas to deliver high-quality, responsive support to end-users.

  • Standardize and manage service desk operations, including intake, triage, escalation, and monitoring of SLAs/SLOs using Jira Service Management.

  • Support and maintain Windows and macOS environments, including device enrollment, patching, security baselines, and support for AI productivity tools.

Job description


Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Las Vegas, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Las Vegas; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
Job Snapshot
  • Location:
    Las Vegas, Nevada
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/06/2026

About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
  • Location:
    Las Vegas, Nevada
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/06/2026

Job Description
Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Las Vegas, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Las Vegas; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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