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Salesforce Field Service Lightning Remote Jobs in Michigan

Maintain accurate and timely CRM (Salesforce) updates across all opportunities, including pipeline ... Collaborate with Product, Professional Services, and leadership to position solutions effectively

Maintain accurate and timely CRM (Salesforce) updates across all opportunities, including pipeline ... Collaborate with Product, Professional Services, and leadership to position solutions effectively

Partner with Field Services team(s) to ensure overall account satisfaction * A Bachelor's degree in ... Experience with Salesforce.com or similar CRM applications. * Ability to travel up to 75% monthly.

Partner with Field Services team(s) to ensure overall account satisfaction Qualifications * A ... Experience with Salesforce.com or similar CRM applications. * Ability to travel up to 75% monthly.

Partner with Field Services team(s) to ensure overall account satisfaction Qualifications * A ... Experience with Salesforce.com or similar CRM applications. * Ability to travel up to 75% monthly.

Sales Associate

Detroit, MI · On-site +1

$13.75 - $18.75/hr

... service, account support, business development, or related fields. * Experience using Salesforce or ... Hybrid or remote work environment * Regular business hours * Occasional travel for meetings ...

New

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Salesforce Field Service Lightning Remote information

What is Salesforce Field Service Lightning Remote?

Salesforce Field Service Lightning (FSL) Remote refers to the use of Salesforce's cloud-based Field Service management solution by technicians and teams working outside the office. It enables organizations to efficiently manage mobile workforces, schedule and dispatch jobs, track inventory, and provide real-time updates, all from remote locations. By leveraging mobile apps, field technicians can access customer information, update work orders, and communicate with dispatchers while on-site, improving efficiency and customer satisfaction. FSL Remote is especially useful for companies with field service operations in industries like utilities, telecommunications, and healthcare.

What are the key skills and qualifications needed to thrive as a Salesforce Field Service Lightning Remote specialist?

To excel as a Salesforce Field Service Lightning Remote Specialist, you need a solid understanding of Salesforce CRM, experience in service management processes, and ideally a Salesforce Field Service Consultant certification. Proficiency with Salesforce Field Service Lightning (FSL), workflow automation tools, and integration platforms is essential. Strong problem-solving, communication, and customer service skills help you effectively collaborate with remote teams and end users. These competencies are crucial for optimizing field operations, ensuring seamless service delivery, and maximizing the value of Salesforce solutions for organizations.

How does a Salesforce Field Service Lightning Remote specialist typically collaborate with on-site technicians and other remote team members?

As a Salesforce Field Service Lightning Remote specialist, you’ll work closely with on-site technicians, dispatchers, and other remote colleagues to optimize service delivery and resolve customer issues efficiently. Collaboration often involves real-time communication through Salesforce’s platform, sharing case updates, schedules, and resource availability. You may also participate in virtual meetings to coordinate deployments, troubleshoot technical challenges, and ensure alignment on project goals. Effective teamwork is essential, especially when solving complex problems or supporting high-priority field operations.

What is the difference between Salesforce Field Service Lightning Remote vs Salesforce Service Technician?

AspectSalesforce Field Service Lightning RemoteSalesforce Service Technician
CredentialsSalesforce certifications, CRM knowledgeSalesforce certifications, technical skills
Work EnvironmentRemote, office-based or home officeOn-site customer locations or field
Industry UsageSalesforce ecosystem, service managementField service, technical support
Job FocusManaging service workflows remotelyPerforming technical repairs and installations

Salesforce Field Service Lightning Remote professionals primarily coordinate and manage service operations remotely within the Salesforce ecosystem, focusing on scheduling and customer communication. In contrast, Salesforce Service Technicians are hands-on field workers performing technical tasks on-site. Both roles require Salesforce knowledge, but their work environments and daily tasks differ significantly.

What are popular job titles related to Salesforce Field Service Lightning Remote jobs in Michigan?

For Salesforce Field Service Lightning Remote jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Salesforce Field Service Lightning Remote jobs in Michigan look for?

The top searched job categories for Salesforce Field Service Lightning Remote jobs in Michigan are:

What cities in Michigan are hiring for Salesforce Field Service Lightning Remote jobs?

Cities in Michigan with the most Salesforce Field Service Lightning Remote job openings:

Benefits Coordinator (Fully Remote)

McQuade Organization

Kalamazoo, MI • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 days ago


Job description

In this role, you’ll support clients in understanding their benefit options and ensure they receive an exceptional experience from start to finish. This position focuses on client support, benefits guidance, and clear communication in a fully remote environment.

  • Serve as a primary point of contact for clients regarding their employee benefits
  • Explain benefit options including health, dental, vision, life, and supplemental plans in a clear, easy-to-understand way
  • Recommend solutions tailored to clients’ needs and help them make informed decisions
  • Host virtual meetings to review benefits, plan updates, and enhancements
  • Build strong client relationships and identify opportunities to expand the services they use
  • Provide responsive support to ensure a smooth and positive client experience
  • Collaborate with internal teams to ensure accurate information and timely responses
  • Act as the main point of contact for clients regarding their employee benefits, including health, dental, vision, life, disability, and retirement plans.
  • Help clients understand their benefit options, explain costs and features, and recommend solutions tailored to their organizational goals.
  • Lead individual client onboarding, ensuring smooth plan setup and seamless enrollment
  • Stay up to date on benefits offerings, company processes, and industry trends
  • Strong communication and presentation skills—you can explain complex information clearly
  • Comfortable speaking with clients via phone and video (Zoom)
  • Organized and detail-oriented, able to manage multiple client needs
  • Basic experience with CRM systems or willingness to learn (e.g., Salesforce, Ease, Gusto)
  • Self-motivated and able to work independently in a remote setting
  • Positive attitude and willingness to learn