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Salesforce Agentforce Jobs (NOW HIRING)

Interon IT Solutions

Senior Salesforce Developer

Reston, VA · On-site

$130K - $159K/yr

This role requires deep expertise in Salesforce Agentforce, Data Cloud/Data360 , Flow, Apex/OmniStudio, Prompt Builder, and document generation. The individual will lead end‑to‑end solution build ...

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$40.5K

$98.9K

$155K

How much do salesforce agentforce jobs pay per year?

As of Jun 8, 2026, the average yearly pay for salesforce agentforce in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Agentforce?

A Salesforce Agentforce typically refers to a professional who uses Salesforce, a leading customer relationship management (CRM) platform, to manage customer interactions, sales, and support processes for a business. These agents leverage Salesforce’s tools to track leads, resolve customer issues, and maintain detailed records of all client communications. Their role is essential for streamlining sales cycles, improving customer satisfaction, and increasing organizational efficiency. Salesforce Agentforce professionals are often skilled in using Salesforce Service Cloud and Sales Cloud, and may also be involved in customizing workflows and generating reports based on customer data.

How does a Salesforce Agentforce professional typically collaborate with sales and customer service teams to improve client satisfaction?

A Salesforce Agentforce professional works closely with both sales and customer service teams by streamlining workflows, customizing dashboards, and ensuring that all client information is easily accessible and up-to-date in the CRM. They often facilitate training sessions, troubleshoot issues, and implement process improvements based on feedback from these teams. This collaborative approach not only boosts team efficiency but also leads to higher client satisfaction by responding to customer needs quickly and accurately.

What is the difference between Salesforce Agentforce vs Salesforce Administrator?

CriteriaSalesforce AgentforceSalesforce Administrator
CertificationsSalesforce Certified Agentforce ConsultantSalesforce Certified Administrator
Work EnvironmentCustomer support, sales, and service teamsSystem configuration, user management, and process automation
Industry UsageSalesforce ecosystem, CRM support rolesCRM management across various industries
Common Search IntentRole responsibilities, skills, certificationsSystem setup, user training, process optimization

Salesforce Agentforce primarily focuses on supporting customer service and sales teams with specialized tools, while Salesforce Administrator handles system configuration, user management, and process automation. Both roles require Salesforce certifications but serve different functions within the Salesforce ecosystem.

What are the key skills and qualifications needed to thrive as a Salesforce Agentforce Agent, and why are they important?

To thrive as a Salesforce Agentforce Agent, you need a solid understanding of CRM principles, customer service experience, and familiarity with sales processes, typically supported by relevant certifications such as Salesforce Certified Administrator. Proficiency with Salesforce platform tools, lead management systems, and data reporting dashboards is essential. Exceptional communication, problem-solving abilities, and adaptability help agents build strong client relationships and resolve issues efficiently. These skills and qualities are crucial for maximizing customer satisfaction, driving sales performance, and leveraging the full potential of the Salesforce ecosystem.
Infographic showing various Salesforce Agentforce job openings in the United States as of May 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 78% In-person, 11% Hybrid, and 11% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.

Salesforce Business Analyst - Energy & Utilities Cloud

Prophecy Technologies

Tampa, FL • On-site

Full-time

Posted 28 days ago

Job description

Job Summary
We are seeking an experienced Salesforce Business Analyst with a strong understanding of Salesforce Platform Core Development, Salesforce Energy & Utilities Cloud, and Salesforce AgentForce. The ideal candidate will act as a key liaison between business stakeholders and Salesforce technical teams, ensuring business requirements are accurately captured, translated into functional solutions, and delivered in alignment with Salesforce best practices and industry standards.
Key Responsibilities
  • Collaborate with business stakeholders across the Energy & Utilities domain to gather, analyze, clarify, and document business requirements.
  • Translate business needs into detailed functional requirements, user stories, and acceptance criteria for Salesforce development teams.
  • Work closely with Salesforce developers and architects to ensure technical feasibility and alignment with Salesforce platform capabilities.
  • Support implementation and customization of Salesforce Energy & Utilities Cloud to streamline industry-specific processes.
  • Participate in the design, configuration, and adoption of Salesforce AgentForce functionalities to enhance agent workflows and automation.
  • Analyze existing business processes and recommend improvements leveraging Salesforce features to improve efficiency and user experience.
  • Assist in testing activities including functional testing, regression testing, and User Acceptance Testing (UAT).
  • Maintain comprehensive documentation including process flows, data models, use cases, and requirement traceability.
  • Facilitate workshops, stakeholder meetings, and ongoing communication between technical and non-technical teams.
  • Monitor project progress and assist in resolving issues, risks, and dependencies.
  • Stay current with Salesforce platform releases, Energy & Utilities Cloud enhancements, and AgentForce best practices.

Required Skills & Experience
  • Proven experience as a Business Analyst on Salesforce implementations or enhancements.
  • Strong understanding of Salesforce Platform Core Development concepts.
  • Hands-on knowledge of Salesforce Energy & Utilities Cloud business processes, data models, and capabilities.
  • Experience or working knowledge of Salesforce AgentForce and its business use cases.
  • Expertise in gathering, documenting, and managing business and functional requirements.
  • Solid understanding of Salesforce architecture, data model, and security concepts.
  • Experience working in Agile/Scrum environments, including writing user stories and managing backlogs.
  • Strong verbal and written communication skills with the ability to engage diverse stakeholders.
  • Ability to manage multiple priorities and work effectively in cross-functional teams.

Competencies
  • Salesforce Business Analysis
  • Energy & Utilities Domain Expertise
  • Requirements Management
  • Agile / Scrum Delivery
  • Stakeholder Communication

Preferred Skills
  • Salesforce certifications such as Salesforce Business Analyst or Salesforce Administrator.
  • Experience supporting large-scale or enterprise Salesforce implementations.
  • Exposure to integration requirements and Salesforce APIs.
  • Knowledge of compliance or regulatory requirements within the Energy & Utilities industry.

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