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Salesforce Agentforce Jobs (NOW HIRING)

Purple Drive

SALESFORCE TECHNICAL ARCHITECT

Los Angeles, CA · On-site

$74.25 - $92.25/hr

HEALTH CLOUD DOMAIN AGENTFORCE SALESFORCE Salesforce Technical expert who has very deep Salesforce health cloud knowledge and experience with the understanding of Agentforce. 15+ years of Salesforce ...

Interon IT Solutions

Senior Salesforce Developer

Reston, VA · On-site

$130K - $159K/yr

This role requires deep expertise in Salesforce Agentforce, Data Cloud/Data360 , Flow, Apex/OmniStudio, Prompt Builder, and document generation. The individual will lead end‑to‑end solution build ...

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Salesforce Agentforce information

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$40.5K

$98.9K

$155K

How much do salesforce agentforce jobs pay per year?

As of Jul 8, 2026, the average yearly pay for salesforce agentforce in the United States is $98,862.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,500.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a Salesforce Agentforce?

A Salesforce Agentforce typically refers to a professional who uses Salesforce, a leading customer relationship management (CRM) platform, to manage customer interactions, sales, and support processes for a business. These agents leverage Salesforce’s tools to track leads, resolve customer issues, and maintain detailed records of all client communications. Their role is essential for streamlining sales cycles, improving customer satisfaction, and increasing organizational efficiency. Salesforce Agentforce professionals are often skilled in using Salesforce Service Cloud and Sales Cloud, and may also be involved in customizing workflows and generating reports based on customer data.

What is the highest paying role in Salesforce?

The highest paying role in Salesforce is typically the Salesforce Architect, including Technical Architect and Solution Architect positions, which require extensive experience, advanced certifications, and deep knowledge of Salesforce systems. These roles often command six-figure salaries due to their strategic importance and technical expertise.

What can Agentforce do in Salesforce?

Agentforce is a role or platform that can be used within Salesforce to manage customer interactions, automate workflows, and improve service delivery. It often involves tools for case management, communication, and data tracking, supporting agents in providing efficient support. Familiarity with Salesforce features and certifications can enhance effectiveness in this role.

Is Salesforce still in demand in 2026?

Salesforce agents and professionals remain in demand in 2026 due to the continued growth of cloud-based customer relationship management (CRM) solutions. Skills in Salesforce administration, development, and certifications such as Salesforce Certified Administrator are valuable for job seekers in this field.

How does a Salesforce Agentforce professional typically collaborate with sales and customer service teams to improve client satisfaction?

A Salesforce Agentforce professional works closely with both sales and customer service teams by streamlining workflows, customizing dashboards, and ensuring that all client information is easily accessible and up-to-date in the CRM. They often facilitate training sessions, troubleshoot issues, and implement process improvements based on feedback from these teams. This collaborative approach not only boosts team efficiency but also leads to higher client satisfaction by responding to customer needs quickly and accurately.

What is the difference between Salesforce Agentforce vs Salesforce Administrator?

CriteriaSalesforce AgentforceSalesforce Administrator
CertificationsSalesforce Certified Agentforce ConsultantSalesforce Certified Administrator
Work EnvironmentCustomer support, sales, and service teamsSystem configuration, user management, and process automation
Industry UsageSalesforce ecosystem, CRM support rolesCRM management across various industries
Common Search IntentRole responsibilities, skills, certificationsSystem setup, user training, process optimization

Salesforce Agentforce primarily focuses on supporting customer service and sales teams with specialized tools, while Salesforce Administrator handles system configuration, user management, and process automation. Both roles require Salesforce certifications but serve different functions within the Salesforce ecosystem.

What are the key skills and qualifications needed to thrive as a Salesforce Agentforce Agent, and why are they important?

To thrive as a Salesforce Agentforce Agent, you need a solid understanding of CRM principles, customer service experience, and familiarity with sales processes, typically supported by relevant certifications such as Salesforce Certified Administrator. Proficiency with Salesforce platform tools, lead management systems, and data reporting dashboards is essential. Exceptional communication, problem-solving abilities, and adaptability help agents build strong client relationships and resolve issues efficiently. These skills and qualities are crucial for maximizing customer satisfaction, driving sales performance, and leveraging the full potential of the Salesforce ecosystem.

Is Salesforce Agentforce doing well?

Salesforce Agentforce is a platform designed to support sales and customer service teams, and its success depends on user adoption, integration, and ongoing updates. As a tool, it is widely used in the industry, but the performance of individual implementations varies based on organizational use and support. Job prospects for roles involving Salesforce Agentforce depend on market demand for Salesforce skills and certifications.
Infographic showing various Salesforce Agentforce job openings in the United States as of July 2026, with employment types broken down into 2% Internship, 1% As Needed, 96% Full Time, and 1% Contract. Highlights an 83% Physical, 4% Hybrid, and 13% Remote job distribution, with an average salary of $98,862 per year, or $47.5 per hour.
Senior Salesforce Developer/Manager

Senior Salesforce Developer/Manager

Systems Integration Inc

Washington, DC • On-site

$142K - $173K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Senior Salesforce Developer/Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a Senior Software Developer / Manager to support a government-contracted contact center by leading the design, development, and maintenance of Salesforce solutions. This role ensures the platform is stable, secure, and optimized for daily operations, including case management, reporting, workflow automation, and integrations. The Senior Software Developer / Manager provides technical leadership, oversees development standards, and collaborates with program and operations teams to support mission-critical customer service functions.

Key Responsibilities:

  • Lead the design, development, configuration, implementation, and optimization of Salesforce Service Cloud and Salesforce Agentforce solutions.
  • Manage the full systems development lifecycle, including requirements analysis, solution design, development, testing, documentation, release management, and continuous improvement.
  • Develop and maintain Salesforce capabilities using Apex, Lightning Web Components, Salesforce Flow, SOQL/SOSL, APIs, integrations, automation, dashboards, and reporting tools.
  • Configure and support Agentforce features, including AI-enabled knowledge recommendations, automated responses, predictive insights, routing, workflow automation, and agent productivity tools.
  • Align Salesforce solutions with contact center workflows, SOPs, IVR/call-flow processes, queues, scripts, escalation paths, reporting requirements, and customer service performance goals.
  • Support integrations across Salesforce, Agentforce, Genesys, BOX, VETS-4212, secure file transfer, reporting, dashboard, and financial systems, as applicable.
  • Analyze, recommend, integrate, and maintain tools, platforms, and technical components that support automated contact center operations.
  • Troubleshoot production issues, manage enhancements and upgrades, support feature rollouts, and provide technical leadership for issue resolution.
  • Oversee code reviews, configuration reviews, testing cycles, version control, release readiness, documentation, and development best practices.
  • Create and maintain reports and dashboards tracking case volume, resolution time, agent productivity, service levels, call/email/chat performance, and operational effectiveness.
  • Collaborate with program leadership, operations, workforce/reporting, quality assurance, training, content, security, technical support, and federal stakeholders.
  • Support secure operations, data protection, access control, auditability, security documentation, vulnerability remediation, and applicable FISMA/NIST Moderate and FedRAMP Moderate-aligned requirements.

Qualifications:

  • Active Salesforce Platform Developer II certification.
  • Active Salesforce Agentforce Certification.
  • 5+ years of Salesforce development experience, including Apex, LWC, SOQL/SOSL, Salesforce Flow, APIs, and integrations.
  • Hands-on experience with Salesforce Agentforce or AI-enabled Salesforce service automation.
  • Experience supporting Salesforce environments for contact centers, government programs, regulated environments, or multi-cloud implementations.
  • Strong knowledge of case management, knowledge management, customer service workflows, routing, escalation, dashboards, reporting, and automation.
  • Experience with DevOps, release management, testing, UAT, configuration management, production support, and tools such as Git, Copado, Gearset, or Azure DevOps.
  • Bachelor's degree in Computer Science, Information Systems, Software Engineering, Business Administration, or a related field; equivalent experience may be considered if contractually acceptable.
  • Preferred experience with Genesys, omnichannel routing, IVR/call-flow workflows, BOX secure file transfer, VETS-4212 workflows, secure reporting, or federal contact center technology.
  • Preferred knowledge of NIST SP 800-18, NIST SP 800-53, FISMA, FedRAMP Moderate, security documentation, security control evidence, secure APIs, data governance, and system performance monitoring.
  • Additional Salesforce certifications preferred, including Application Architect, System Architect, Integration Architect, Administrator, Service Cloud Consultant, Platform App Builder, or AI Associate.
  • Must be able to pass a federal background check.

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