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Safelite Call Center Jobs (NOW HIRING)

Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Careers Benefit amounts are estimates only. Actual values ...

Call center cancels * Web cancels * Responding to all emails, phone calls, etc. timely and in a ... Safelite Spirit Our people are passionate about what they do, the product they sell, and the ...

Call center cancels * Web cancels * Responding to all emails, phone calls, etc. timely and in a ... Safelite Spirit Our people are passionate about what they do, the product they sell, and the ...

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're ...

Senior Telecom Engineer

Columbus, OH · On-site

$100 - $125/hr

Genesys Cloud Contact Center Xima Avaya Cloud Office (ACO) Voice infrastructure SIP-based ... Safelite ® AutoGlass, the nation's largest provider of vehicle glass repair, replacement and ...

This role plays a critical part in advancing Safelite's telecom strategy, including migration to ... Enterprise call routing solutions Managed Service Provider (MSP) Partnership & Service Delivery ...

Safelite Call Center information

See salary details

$10

$17

$25

How much do safelite call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for safelite call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What does a Safelite Call Center representative do?

A Safelite Call Center representative assists customers with scheduling auto glass repair or replacement appointments, answers questions about services, and provides quotes. They handle incoming calls, process insurance claims related to auto glass, and ensure customers receive excellent service from the first point of contact. Representatives also document customer information, address concerns, and coordinate with technicians to meet customer needs efficiently.

What are the key skills and qualifications needed to thrive as a Safelite Call Center representative?

To succeed as a Safelite Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, phone systems, and scheduling tools is typically required. Outstanding communication, patience, and resilience help you effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and support the company's reputation for quality assistance.

What are some common challenges faced by Safelite Call Center representatives, and how can they be managed effectively?

Safelite Call Center representatives often handle a high volume of calls, including coordinating appointments and resolving customer concerns. Balancing efficiency with quality customer service can be a challenge, especially during peak seasons. Representatives can manage these challenges by utilizing available scripts and digital tools, staying organized, and relying on team support when handling complex cases. Ongoing training and open communication with supervisors also contribute to effectively navigating demanding situations.

What is the difference between Safelite Call Center vs Safelite Customer Service Representative?

AspectSafelite Call CenterSafelite Customer Service Representative
CredentialsHigh school diploma or equivalent, communication skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall center setting, inbound/outbound callsCustomer service environment, assisting customers via phone and email
Employer & IndustrySafelite AutoGlass, auto glass repair and replacementSafelite AutoGlass, auto glass repair and customer support

The Safelite Call Center primarily handles inbound and outbound calls, focusing on scheduling and customer inquiries, while the Safelite Customer Service Representative interacts directly with customers to provide support and resolve issues. Both roles require strong communication skills and are essential to Safelite's customer service operations within the auto glass industry.

What cities are hiring for Safelite Call Center jobs?

Cities with the most Safelite Call Center job openings:

What states have the most Safelite Call Center jobs?

States with the most job openings for Safelite Call Center jobs include:

What job categories do people searching Safelite Call Center jobs look for?

The top searched job categories for Safelite Call Center jobs are:

Infographic showing various Safelite Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Fulfillment Center Trainer

Safelite

Windsor, CT

$28.50/hr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago


Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 245 frontline employees who took The Breakroom Quiz

213th of 375 rated vehicle maintenance


Job description

The Fulfillment Trainer plays a crucial role in assisting the site leadership team by providing comprehensive training to new hires in their daily functional and operational duties. They possess extensive knowledge of all fulfillment environment tasks. In addition to training, the trainer actively contributes to day-to-day operations whenever assistance is required.

What You’ll Get

Shift: Mon-Fri 9:00am-5:30pm

Pay starting up to $28.50/hour + shift premium depending on hours worked:

(3pm – 11pm + $1.50/hour) and (11pm – 5am + $2.00/hour)

Weekly payday on every Friday!

Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

Up to $5,250 in tuition reimbursement per year.

Paid training and access to all the tools and resources you need to be successful.

Explore our health, wealth, and life offerings at www.safelitebenefits.com.


What You’ll Do

Provide hands-on training to new hires for equipment operation and certification, optimal business practices, safety procedures, and daily job duties.

Facilitates classroom training for new hire orientation and safety workshops including Material Handling Equipment (MHE) and functional technique testing.

May perform inbound or outbound activities when not actively training including operating material handling equipment (MHE) including forklifts, reach trucks or order pickers raised up to 40 feet.

Adhere to all safety and Personal Protective Equipment (PPE) requirements.

Maintain a secure and clean work area by performing housekeeping duties.

Fulfill other duties as assigned.


What You’ll Need

Must be 18 years of age or older.

Experience training in a supply chain, warehousing, or distribution environment strongly preferred.

Experience operating Material Handling Equipment (MHE) including order pickers, forklift, and reach trucks.

To safely operate the order picker and comply with equipment manufacturer specifications and required safety regulations, there is a weight limit set at 300 pounds. If you are hired to operate this equipment, you will need to weigh under 300lbs.   

Strength to perform physical tasks involving repetitive moving or raising of objects weighing up to 35 pounds, occasionally up to 50 pounds.

Comfortable with working in various environmental conditions, such as seasonal heat or cold, and staying in a stationary position for long shifts.

Punctuality and consistent attendance to help your teammates.

Positive attitude with a focus on exceptional service.

Apply today and start your fulfilling journey!

#LI-JB1

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.


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