Customer Advocate
Sioux City, IA · On-site
CSRs at Safelite Solutions make over 13 million connections for our customers and partners each ... Prior experience in a call center/contact center/customer service preferred. Ability to operate a ...
Customer Advocate
Sioux City, IA · On-site
CSRs at Safelite Solutions make over 13 million connections for our customers and partners each ... Prior experience in a call center/contact center/customer service preferred. Ability to operate a ...
Customer Advocate
Sioux City, IA · On-site
CSRs at Safelite Solutions make over 13 million connections for our customers and partners each ... call center/contact center/customer service preferred. • Ability to operate a computer and ...
Customer Advocate
Sioux City, IA · On-site
CSRs at Safelite Solutions make over 13 million connections for our customers and partners each ... call center/contact center/customer service preferred. • Ability to operate a computer and ...
Customer Advocate
Sioux City, IA · On-site
CSRs at Safelite Solutions make over 13 million connections for our customers and partners each ... call center/contact center/customer service preferred. • Ability to operate a computer and ...
Customer Advocate
Sioux City, IA · On-site
CSRs at Safelite Solutions make over 13 million connections for our customers and partners each ... call center/contact center/customer service preferred. • Ability to operate a computer and ...
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Glass Claim Specialist (Remote)
Ohio, IL · On-site
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Glass Claim Specialist (Remote)
Ohio, IL · On-site
Your work: * Speaking with our 3rd party billing partner Safelite Solutions regarding claims ... Ability to function in a team and call center environment, working closely with team members to ...
New
Safelite Call Center information
See salary details
$10.58 - $11.89
2% of jobs
$11.89 - $13.20
8% of jobs
$13.20 - $14.51
12% of jobs
$14.72 is the 25th percentile. Wages below this are outliers.
$14.51 - $15.82
18% of jobs
The median wage is $16.39 / hr.
$15.82 - $17.13
23% of jobs
$17.13 - $18.44
12% of jobs
$18.47 is the 75th percentile. Wages above this are outliers.
$18.44 - $19.76
12% of jobs
$19.76 - $21.07
5% of jobs
$21.07 - $22.38
4% of jobs
$22.38 - $23.69
2% of jobs
$23.69 - $25
2% of jobs
$10
$17
$25
How much do safelite call center jobs pay per hour?
As of Aug 16, 2026, the average hourly pay for safelite call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.
What does a Safelite Call Center representative do?
A Safelite Call Center representative assists customers with scheduling auto glass repair or replacement appointments, answers questions about services, and provides quotes. They handle incoming calls, process insurance claims related to auto glass, and ensure customers receive excellent service from the first point of contact. Representatives also document customer information, address concerns, and coordinate with technicians to meet customer needs efficiently.
What are the key skills and qualifications needed to thrive as a Safelite Call Center representative?
To succeed as a Safelite Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, phone systems, and scheduling tools is typically required. Outstanding communication, patience, and resilience help you effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and support the company's reputation for quality assistance.
What are some common challenges faced by Safelite Call Center representatives, and how can they be managed effectively?
Safelite Call Center representatives often handle a high volume of calls, including coordinating appointments and resolving customer concerns. Balancing efficiency with quality customer service can be a challenge, especially during peak seasons. Representatives can manage these challenges by utilizing available scripts and digital tools, staying organized, and relying on team support when handling complex cases. Ongoing training and open communication with supervisors also contribute to effectively navigating demanding situations.
What is the difference between Safelite Call Center vs Safelite Customer Service Representative?
| Aspect | Safelite Call Center | Safelite Customer Service Representative |
|---|---|---|
| Credentials | High school diploma or equivalent, communication skills | High school diploma or equivalent, communication skills |
| Work Environment | Call center setting, inbound/outbound calls | Customer service environment, assisting customers via phone and email |
| Employer & Industry | Safelite AutoGlass, auto glass repair and replacement | Safelite AutoGlass, auto glass repair and customer support |
The Safelite Call Center primarily handles inbound and outbound calls, focusing on scheduling and customer inquiries, while the Safelite Customer Service Representative interacts directly with customers to provide support and resolve issues. Both roles require strong communication skills and are essential to Safelite's customer service operations within the auto glass industry.
What cities are hiring for Safelite Call Center jobs?
Cities with the most Safelite Call Center job openings:
What states have the most Safelite Call Center jobs?
States with the most job openings for Safelite Call Center jobs include:
What job categories do people searching Safelite Call Center jobs look for?
The top searched job categories for Safelite Call Center jobs are:
Full-time
Medical, Life, Retirement, PTO
Posted 5 days ago
Safelite rating
6.6
Based on 244 frontline employees who took The Breakroom Quiz
210th of 368 rated vehicle maintenance
Job description
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Service Representative is an important first point of contact for many of our customers and insurance partners across the country. These energetic and friendly professionals provide efficient, helpful telephone support for claims processing and appointment scheduling. CSRs at Safelite Solutions make over 13 million connections for our customers and partners each year.
What You'll Get
Competitive weekly pay and bonus opportunities.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.
What You'll Do
Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns.
Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.
Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer's vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement.
Proactively assist the CSR team by answering hold calls as needed.
Help new associates get up and running with orientation and training, as needed.
All other duties as assigned.
What You'll Need
Age: Must be 16+ years of age.
High school diploma or equivalent (or actively enrolled).
Prior experience in a call center/contact center/customer service preferred.
Ability to operate a computer and telephone systems while seated for extended periods of time.
Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.
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About Safelite
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Columbus, OH, US
Year founded
1947