ZipRecruiter

Log In

1

Safelite Call Center Jobs (NOW HIRING)

Safelite Group

Fullfillment Center Supervisor

Mesa, AZ · On-site

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're ...

All JobsSafelite Call Center Jobs

Safelite Call Center information

See salary details

$10

$17

$25

How much do safelite call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for safelite call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by Safelite Call Center representatives, and how can they be managed effectively?

Safelite Call Center representatives often handle a high volume of calls, including coordinating appointments and resolving customer concerns. Balancing efficiency with quality customer service can be a challenge, especially during peak seasons. Representatives can manage these challenges by utilizing available scripts and digital tools, staying organized, and relying on team support when handling complex cases. Ongoing training and open communication with supervisors also contribute to effectively navigating demanding situations.

What does a Safelite Call Center representative do?

A Safelite Call Center representative assists customers with scheduling auto glass repair or replacement appointments, answers questions about services, and provides quotes. They handle incoming calls, process insurance claims related to auto glass, and ensure customers receive excellent service from the first point of contact. Representatives also document customer information, address concerns, and coordinate with technicians to meet customer needs efficiently.

What are the key skills and qualifications needed to thrive as a Safelite Call Center Representative, and why are they important?

To succeed as a Safelite Call Center Representative, you need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, phone systems, and scheduling tools is typically required. Outstanding communication, patience, and resilience help you effectively handle customer inquiries and resolve issues. These skills ensure efficient service delivery, customer satisfaction, and support the company's reputation for quality assistance.

What is the difference between Safelite Call Center vs Safelite Customer Service Representative?

AspectSafelite Call CenterSafelite Customer Service Representative
CredentialsHigh school diploma or equivalent, communication skillsHigh school diploma or equivalent, communication skills
Work EnvironmentCall center setting, inbound/outbound callsCustomer service environment, assisting customers via phone and email
Employer & IndustrySafelite AutoGlass, auto glass repair and replacementSafelite AutoGlass, auto glass repair and customer support

The Safelite Call Center primarily handles inbound and outbound calls, focusing on scheduling and customer inquiries, while the Safelite Customer Service Representative interacts directly with customers to provide support and resolve issues. Both roles require strong communication skills and are essential to Safelite's customer service operations within the auto glass industry.

What cities are hiring for Safelite Call Center jobs? Cities with the most Safelite Call Center job openings:
What states have the most Safelite Call Center jobs? States with the most job openings for Safelite Call Center jobs include:
What job categories do people searching Safelite Call Center jobs look for? The top searched job categories for Safelite Call Center jobs are:
Safelite Call Center jobs near you
Infographic showing various Safelite Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 13% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Fullfillment Center Supervisor

Fullfillment Center Supervisor

Safelite Group

Mesa, AZ • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 17 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 244 frontline employees who took The Breakroom Quiz

206th of 361 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

TheFulfillmentSupervisorguides a team ofassociates, promotingcollaborationand achieving results in line with businessobjectives. They cultivate an inclusive culture, nurture talent, and strategically aligndaily workstreamto fulfill the service requirements of field partners.

WhatYou'llGet

  • Shift: Mon-Tues, Thurs-Fri, Monthly Saturday Rotation 9:00am-7:30pm

  • Competitive salary plus annual bonus opportunities.

  • Weekly payday on every Friday!

  • Total job benefitsvaluedat more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, companyholidaysand paid volunteer days.

  • View all our health, wealth, and life offerings atwww.safelitebenefits.com.

WhatYou'llDo

Empower Your Team

  • Lead a teamof associatesfor efficient fulfillment operations.

  • Conduct interviews, coaching, and training toidentifyand develop talent.

  • Providedirectionto align associates withdailyoperational goals.

  • Foster accountabilitywhile creating a healthy and positive working environment.

Drive Customer-Centric Operations

  • Develop and execute operational planstooptimizesite throughput and meet budget targets.

  • Coordinate staffing and resources for daily operations and special projects.

  • Encourage cross-shift collaboration to enhance operational efficiency and drive continuous improvement.

  • Oversee team performance, safety, quality, and productivity.

Fuel Health & Safety Vision

  • Ensure compliance with pertinent Federal, state, and local regulations including OSHA, CDL, DOT, and MHE within supply chain site.

  • Proactivelyidentifyhealth and safety risks, swiftly implementing resolutions, and providing coaching or training oncutting-edgebest practices.

WhatYou'llNeed

  • Mustbe 18 years old.

  • Valid driver's licenserequired; successful Motor Vehicle Records check (MVR) completion.

  • 1-3years of experience in supply chain, fulfillment, or distribution segments preferred.

  • 1-3years of leadershiporsupervisory experiencepreferred.

  • Experience with Korber or related WMSsoftwarea plus.

  • Demonstrated ability to exceed KPIs in service-oriented industries, prioritizing quality, business partnerships, and customer outcomes.

  • People-first mentality with a solution-oriented approach.

Apply today to start your fulfilling journey!

#LI-JB1

What Safelite employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply