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Saas Support Engineer Jobs in Michigan (NOW HIRING)

MI

$100K - $135K/yr

... to support current and future products in a SaaS environment Applying Client's UX standards to ... using programming as well as scripting languages for automation, monitoring, and integrations ...

Data Engineer 3

Dearborn, MI · On-site

$105K - $126K/yr

SQL, Python, SaaS Experience Required: Engineer 3 Exp: 7+ years Data Engineering work experience ... system support experience * Experience with union work rules and manufacturing environments

MI

$100K - $135K/yr

Develop and support tools to support current and future products in a SaaS environment . Applying ... Writes code using programming as well as scripting languages for automation, monitoring, and ...

Showing results 41-60

Saas Support Engineer information

What is a SaaS Support Engineer?

SaaS Support Engineers are technical professionals who assist customers in using and troubleshooting Software as a Service (SaaS) products. They handle customer inquiries, resolve technical issues, and often work closely with product development teams to address bugs or feature requests. Their role requires both technical expertise and strong communication skills to ensure customer satisfaction and smooth product usage. They may also help with onboarding, integration, and providing feedback to improve the service.

What are the key skills and qualifications needed to thrive as a SaaS Support Engineer?

To thrive as a SaaS Support Engineer, you need strong troubleshooting abilities, knowledge of cloud-based software, and a background in computer science or IT. Familiarity with ticketing systems (like Zendesk or Jira), APIs, SQL databases, and possibly certifications in cloud platforms (such as AWS or Azure) is often expected. Outstanding communication, patience, and problem-solving skills help you effectively assist customers and collaborate with internal teams. These skills ensure efficient resolution of technical issues, high customer satisfaction, and the smooth operation of SaaS products.

What are some common challenges faced by SaaS Support Engineers, and how can they be managed effectively?

SaaS Support Engineers often encounter challenges like troubleshooting complex, multi-tenant environments and addressing a wide range of customer issues across different platforms. Managing these challenges requires strong analytical skills, effective communication, and a solid understanding of both the SaaS product and its underlying infrastructure. Collaborating closely with product, development, and customer success teams is essential to resolve issues efficiently and ensure a seamless user experience. Staying current with product updates and leveraging internal documentation can also help manage support cases more effectively.

What is the difference between Saas Support Engineer vs Customer Support Specialist?

AspectSaas Support EngineerCustomer Support Specialist
CredentialsTechnical certifications, knowledge of SaaS platformsCustomer service skills, basic technical knowledge
Work EnvironmentTechnical teams, SaaS companies, IT departmentsCustomer service centers, call centers, online support
Employer & IndustrySaaS providers, tech companiesVarious industries, including retail, telecom, tech
Search & Comparison IntentTechnical troubleshooting, SaaS support rolesCustomer service, client communication

While both roles involve assisting users, a Saas Support Engineer focuses on technical troubleshooting and resolving SaaS platform issues, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and provides service support across various industries. The Saas Support Engineer role is more technical and specialized, whereas the Customer Support Specialist emphasizes customer communication skills.

What cities in Michigan are hiring for Saas Support Engineer jobs?

Cities in Michigan with the most Saas Support Engineer job openings:

Infographic showing various Saas Support Engineer job openings in Michigan as of July 2026, with employment types broken down into 1% Locum Tenens, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Service Integration Engineer

MI

Collabera
IT Services • 5 - 10K employees

$100K - $135K/yr

Full-time

Re-posted 18 days ago


Job description

Company Description

About Collabera

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.

Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.

For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.

Awards and Recognitions

--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)

--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)

--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.

Job Description

Job Overview:
You will be working on multiple projects as a project leader and/or developer in Support of Client's Software's Predix Field Agent solutions. You will interact primarily with Product Development and Professional Service organizations. You will be a deep technical expert using numerous programming languages, AWS, Chef, Thingworx, Java and custom tooling within the Client's organization.
Essential Responsibilities:
In this role, you will:
Drive performance and reliability, including developing testing plans and applying reliability frameworks across full stack deployments
Develop and support tools to support current and future products in a SaaS environment
Applying Client's UX standards to tools and dashboards where applicable, and ensuring well designed usable tools and APIs.
Lead the implementation of application performance monitoring and trend-based scaling for current and future products
Participate in the domain technical and business discussions relative to future architect direction
Responsible for executing build and release strategy for highly complex parallel and concurrent releases for Software Products in support of Predix Field Agent
Enhance and support multiple cloud-based customer environments, deploying continuous integration framework used across teams
Understand, design, and deploy full stack (Infrastructure, applications, DB, middleware, networking)
Participate in the EA (Enterprise Architecture) governance model
Writes code using programming as well as scripting languages for automation, monitoring, and integrations
Experience with CHEFDK, including cookbooks, compliance, delivery

Qualifications

Desired Characteristics: 

Technical Expertise:

Proven troubleshooting and communication skills
Proven experience Win and Linux OS
Proven skill at developing User Interfaces
Practical knowledge of networking protocols and development
Knowledge of WMI, and experience developing tools to leverage it
Experience analyzing and resolving performance issues with event-driven programs and databases.
Experience with software integrations (MES to ERP, for example)
Experience building and consuming RESTful services
Understands technical and business discussions relative to future architecture direction aligning with business goals.
Understands change management strategies 
Familiar with elements of gathering architecture requirements.
Understands architecture standards concepts to apply to project work.
Experience with ServiceNow
Professional experience as a win or Linux server admin
Practical experience for J2EE, Apache, Fuse, SSO Integration technologies, Reverse Proxies, Thingworx
Experience with monitoring tools into all layers of cloud solutions (infrastructure, application, DB, Middleware, network, etc)
SQL DBA experience
Experience delivering SaaS solutions

Additional Information

To know more about this opportunity, please contact:

Ujjwal Mane 

ujjwal.mane(at)collabera.com
973-805-7557


Collabera logo

About Collabera

Sourced by ZipRecruiter

Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Morristown, NJ, US

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