$100K - $135K/yr
... to support current and future products in a SaaS environment Applying Client's UX standards to ... using programming as well as scripting languages for automation, monitoring, and integrations ...
$100K - $135K/yr
... to support current and future products in a SaaS environment Applying Client's UX standards to ... using programming as well as scripting languages for automation, monitoring, and integrations ...
Support customers during interface and system integration projects. Act as a liaison between ... Bachelor's degree in Business Administration, Information Systems, Engineering, Computer Science ...
Support customers during interface and system integration projects. Act as a liaison between ... Bachelor's degree in Business Administration, Information Systems, Engineering, Computer Science ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
... SaaS vendors. This role is ideal for a senior-level EDI professional who combines deep technical ... Support EDI operations, modernization, process automation, and technical thought leadership ...
... SaaS vendors. This role is ideal for a senior-level EDI professional who combines deep technical ... Support EDI operations, modernization, process automation, and technical thought leadership ...
... SaaS vendors. This role is ideal for a senior-level EDI professional who combines deep technical ... Support EDI operations, modernization, process automation, and technical thought leadership ...
... SaaS vendors. This role is ideal for a senior-level EDI professional who combines deep technical ... Support EDI operations, modernization, process automation, and technical thought leadership ...
Dearborn, MI · On-site
$105K - $126K/yr
SQL, Python, SaaS Experience Required: Engineer 3 Exp: 7+ years Data Engineering work experience ... system support experience * Experience with union work rules and manufacturing environments
Quick apply
Dearborn, MI · On-site
$105K - $126K/yr
SQL, Python, SaaS Experience Required: Engineer 3 Exp: 7+ years Data Engineering work experience ... system support experience * Experience with union work rules and manufacturing environments
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
Quick apply
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no‑touch support model through strong ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no‑touch support model through strong ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
Quick apply
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
Quick apply
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
Detroit, MI · Remote
$140K - $180K/yr
Delivery Engineering Lead - Smart Buildings / BAS / IoT / SaaS Location: Remote Pay: $140K - $180K ... Become the technical backbone of the engineering department, supporting Engineering Team Leads on ...
Quick apply
Detroit, MI · Remote
$140K - $180K/yr
Delivery Engineering Lead - Smart Buildings / BAS / IoT / SaaS Location: Remote Pay: $140K - $180K ... Become the technical backbone of the engineering department, supporting Engineering Team Leads on ...
Farmington Hills, MI · On-site +1
$57.75 - $77.25/hr
The engineer supports secure development practices and conducts application and API penetration ... Proven experience securing SaaS and custom applications in complex multi-cloud environments ...
Farmington Hills, MI · On-site +1
$57.75 - $77.25/hr
The engineer supports secure development practices and conducts application and API penetration ... Proven experience securing SaaS and custom applications in complex multi-cloud environments ...
Farmington Hills, MI · On-site +1
$57.75 - $77.25/hr
The engineer supports secure development practices and conducts application and API penetration ... Proven experience securing SaaS and custom applications in complex multi-cloud environments ...
Farmington Hills, MI · On-site +1
$57.75 - $77.25/hr
The engineer supports secure development practices and conducts application and API penetration ... Proven experience securing SaaS and custom applications in complex multi-cloud environments ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
They should be able to investigate common SaaS, application, data, file, and supplier workflow ... Engineering review. * Help maintain a scalable low/no-touch support model through strong ...
Farmington Hills, MI · On-site +1
$57.75 - $77.25/hr
The engineer supports secure development practices and conducts application and API penetration ... Proven experience securing SaaS and custom applications in complex multi-cloud environments ...
Farmington Hills, MI · On-site +1
$57.75 - $77.25/hr
The engineer supports secure development practices and conducts application and API penetration ... Proven experience securing SaaS and custom applications in complex multi-cloud environments ...
Dearborn, MI · On-site
$60 - $70/hr
Key Responsibilities: · Design, build, and maintain WorkForce Software configurations to support ... SaaS Required Qualifications: · Multiple years of direct, hands-on WorkForce Software ...
Quick apply
Dearborn, MI · On-site
$60 - $70/hr
Key Responsibilities: · Design, build, and maintain WorkForce Software configurations to support ... SaaS Required Qualifications: · Multiple years of direct, hands-on WorkForce Software ...
Key Responsibilities: · Design, build, and maintain WorkForce Software configurations to support ... SaaS Required Qualifications: · Multiple years of direct, hands-on WorkForce Software ...
Key Responsibilities: · Design, build, and maintain WorkForce Software configurations to support ... SaaS Required Qualifications: · Multiple years of direct, hands-on WorkForce Software ...
$100K - $135K/yr
Develop and support tools to support current and future products in a SaaS environment . Applying ... Writes code using programming as well as scripting languages for automation, monitoring, and ...
Advanced Engineering - Cloud Software Development Lead TITLE : Advanced Engineering - Cloud ... supporting enterprise-grade SaaS applications, in particular in the areas of AI/ML. Develop and ...
Advanced Engineering - Cloud Software Development Lead TITLE : Advanced Engineering - Cloud ... supporting enterprise-grade SaaS applications, in particular in the areas of AI/ML. Develop and ...
Warren, MI · On-site
The Senior Cybersecurity Engineer will perform tactical purple operations, repeatable MSV-based ... SaaS adversary tactics, including web and API attack paths. * Experience supporting automotive ...
Warren, MI · On-site
The Senior Cybersecurity Engineer will perform tactical purple operations, repeatable MSV-based ... SaaS adversary tactics, including web and API attack paths. * Experience supporting automotive ...
| Aspect | Saas Support Engineer | Customer Support Specialist |
|---|---|---|
| Credentials | Technical certifications, knowledge of SaaS platforms | Customer service skills, basic technical knowledge |
| Work Environment | Technical teams, SaaS companies, IT departments | Customer service centers, call centers, online support |
| Employer & Industry | SaaS providers, tech companies | Various industries, including retail, telecom, tech |
| Search & Comparison Intent | Technical troubleshooting, SaaS support roles | Customer service, client communication |
While both roles involve assisting users, a Saas Support Engineer focuses on technical troubleshooting and resolving SaaS platform issues, often requiring technical certifications. In contrast, a Customer Support Specialist handles general customer inquiries and provides service support across various industries. The Saas Support Engineer role is more technical and specialized, whereas the Customer Support Specialist emphasizes customer communication skills.
Cities in Michigan with the most Saas Support Engineer job openings:

MI
$100K - $135K/yr
Full-time
Re-posted 18 days ago
About Collabera
Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers.
Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the "Best Staffing Firm to Work For" for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations.
For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit www.collabera.com to learn more about our latest job openings.
Awards and Recognitions
--Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012)
--Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013)
--Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US.
Job Overview:
You will be working on multiple projects as a project leader and/or developer in Support of Client's Software's Predix Field Agent solutions. You will interact primarily with Product Development and Professional Service organizations. You will be a deep technical expert using numerous programming languages, AWS, Chef, Thingworx, Java and custom tooling within the Client's organization.
Essential Responsibilities:
In this role, you will:
Drive performance and reliability, including developing testing plans and applying reliability frameworks across full stack deployments
Develop and support tools to support current and future products in a SaaS environment
Applying Client's UX standards to tools and dashboards where applicable, and ensuring well designed usable tools and APIs.
Lead the implementation of application performance monitoring and trend-based scaling for current and future products
Participate in the domain technical and business discussions relative to future architect direction
Responsible for executing build and release strategy for highly complex parallel and concurrent releases for Software Products in support of Predix Field Agent
Enhance and support multiple cloud-based customer environments, deploying continuous integration framework used across teams
Understand, design, and deploy full stack (Infrastructure, applications, DB, middleware, networking)
Participate in the EA (Enterprise Architecture) governance model
Writes code using programming as well as scripting languages for automation, monitoring, and integrations
Experience with CHEFDK, including cookbooks, compliance, delivery
Desired Characteristics:
Technical Expertise:
Proven troubleshooting and communication skills
Proven experience Win and Linux OS
Proven skill at developing User Interfaces
Practical knowledge of networking protocols and development
Knowledge of WMI, and experience developing tools to leverage it
Experience analyzing and resolving performance issues with event-driven programs and databases.
Experience with software integrations (MES to ERP, for example)
Experience building and consuming RESTful services
Understands technical and business discussions relative to future architecture direction aligning with business goals.
Understands change management strategies
Familiar with elements of gathering architecture requirements.
Understands architecture standards concepts to apply to project work.
Experience with ServiceNow
Professional experience as a win or Linux server admin
Practical experience for J2EE, Apache, Fuse, SSO Integration technologies, Reverse Proxies, Thingworx
Experience with monitoring tools into all layers of cloud solutions (infrastructure, application, DB, Middleware, network, etc)
SQL DBA experience
Experience delivering SaaS solutions
To know more about this opportunity, please contact:
Ujjwal Mane
ujjwal.mane(at)collabera.com
973-805-7557
Sourced by ZipRecruiter
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.
It services
5,001 - 10,000 Employees
Morristown, NJ, US