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Saas Customer Success Manager Jobs in Rockingham, NC

SPX

Customer Service Rep

Bennettsville, SC · On-site

$15.25 - $20.75/hr

... success. What You Can Expect in This Role (Job Responsibilities) While each day brings new opportunities at SPX, your core responsibilities will be: * Customer Order Management: Process customer ...

New

Covia

Utility IV

Marston, NC · On-site

Adhere to site procedures and instructions given by management. * Ensure, to the extent of the ... customer success--ensuring a sustainable future for our company. All Covia Team Members are ...

Covia

Utility IV

Marston, NC · On-site

Adhere to site procedures and instructions given by management. * Ensure, to the extent of the ... customer success-ensuring a sustainable future for our company. All Covia Team Members are expected ...

Arby's

Shift Manager

Rockingham, NC · On-site

$12.75 - $16/hr

We want to be different for our customers and different for our employees. When you work at Arby ... Their success is your success. Requirements * Must be at least 18 years of age * Must have reliable ...

Brumit Restaurant Group - Arby's

Shift Manager

Rockingham, NC · On-site

$12.75 - $16/hr

We want to be different for our customers and different for our employees. When you work at Arby ... Their success is your success. Requirements * Must be at least 18 years of age * Must have reliable ...

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All JobsSaas Customer Success JobsSaas Customer Success Manager JobsSaas Customer Success Manager Jobs in Rockingham, NC

Saas Customer Success Manager information

See Rockingham, NC salary details

$27.4K

$69.9K

$117.9K

How much do saas customer success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for saas customer success manager in Rockingham, NC is $69,930.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,100.00 and $83,300.00 per year, depending on experience, location, and employer.

What does a SaaS Customer Success Manager do?

A SaaS Customer Success Manager (CSM) ensures that customers achieve their desired outcomes while using a company's software. They build strong relationships, provide onboarding and training, and proactively address challenges to maximize customer satisfaction and retention. CSMs work closely with sales, support, and product teams to improve the customer experience and drive revenue growth through upsells and renewals. Their ultimate goal is to help customers derive continuous value from the SaaS product, leading to long-term success for both the customer and the company.

What are the key skills and qualifications needed to thrive as a SaaS Customer Success Manager?

To thrive as a SaaS Customer Success Manager, you need expertise in relationship management, onboarding processes, and a solid understanding of SaaS products and customer lifecycles, often supported by a bachelor’s degree in business or a related field. Familiarity with customer success platforms (e.g., Gainsight, Zendesk), CRM tools (like Salesforce), and data analytics tools is common, and relevant certifications can be advantageous. Outstanding communication, problem-solving skills, and a proactive, empathetic approach help build trust and drive customer engagement. These abilities are essential for ensuring client satisfaction, reducing churn, and supporting long-term business growth.

What are the typical daily responsibilities of a SaaS Customer Success Manager?

A SaaS Customer Success Manager’s daily responsibilities often include onboarding new clients, conducting regular check-ins to ensure product adoption, addressing customer inquiries or concerns, and proactively identifying opportunities for account expansion or upsell. They frequently collaborate with sales and support teams to resolve customer issues and share feedback with product development for continuous improvement. The role also involves analyzing customer data to track usage trends and working toward retention and satisfaction goals. This dynamic environment allows you to build meaningful relationships with clients while directly contributing to the company’s growth.

What cities near Rockingham, NC are hiring for Saas Customer Success Manager jobs?

Cities near Rockingham, NC with the most Saas Customer Success Manager job openings:

Saas Customer Success Manager jobs near you
Infographic showing various Saas Customer Success Manager job openings in Rockingham, NC as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $69,930 per year, or $33.6 per hour.

Account Executive, Customer Success

EnrollHere

Pinehurst, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
As an Account Executive within the Customer Success Team, you'll own post-sale growth and relationship management for a portfolio of carrier and distributor clients. You'll act as the bridge between our clients' business goals and our technology solutions-helping them realize measurable value, expand adoption, and drive renewals. This is a hybrid role blending strategic account management, consultative selling, and client success - perfect for someone who thrives at the intersection of relationships, data, and results.
Responsibilities
  • Own client relationships: Serve as the primary commercial point of contact for

assigned accounts, ensuring client satisfaction, retention, and growth.
  • Drive expansion: Identify upsell and cross-sell opportunities across our product suite;

manage renewals and negotiate contracts with support from leadership.
  • Collaborate cross-functionally: Partner with Customer Success Managers, Product,

and Solutions teams to align platform capabilities with evolving client needs.
  • Strategic account planning: Develop account plans to forecast growth, mitigate churn

risk, and build multi-level stakeholder relationships (business, IT, operations).
  • Performance insights: Monitor platform adoption, usage analytics, and ROI metrics to

proactively guide clients toward greater impact and renewal readiness.
  • Voice of the customer: Capture client feedback and advocate internally to shape

roadmap priorities and improve user experience.
  • Industry engagement: Stay informed on regulatory trends (CMS, ACA, Medicare

Advantage, life licensing, compliance) to serve as a trusted advisor to clients.
Requirements
  • 3+ years of experience in SaaS account management, renewals, or customer success

(preferably in B2B enterprise software).
  • Understanding of the health and life insurance industry, including carriers, distributors,

FMOs, and agency operations.
  • Proven success managing renewals and expansion quotas with a consultative, data-

driven approach.
  • Excellent communication, negotiation, and presentation skills with C-level and

operational stakeholders.
  • Strong organizational and CRM proficiency (HubSpot, Salesforce, or similar).

Preferred:
  • Experience working with compliance, licensing, or data exchange software in the

insurance ecosystem.
  • Familiarity with health plan operations, broker distribution, or Medicare Advantage

processes.
  • Comfort operating in a startup or high-growth environment-self-starter mindset and

adaptability required.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
  • Medical: 4 United Healthcare medical plans (including an HSA option)
  • Dental: 3 dental plans (Aetna and MetLife)
  • Vision: 2 Aetna vision plans
  • Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
  • Ancillary Coverage: 4 ancillary plans and supplemental life insurance
  • Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
  • PTO & Flexibility: Generous PTO and remote work support
  • Growth: Learning stipends and opportunities for professional development

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