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Saas Analyst Jobs in Iowa (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Des Moines, IA · On-site

$20 - $27.25/hr

It's an exciting time to join defi! defi SOLUTIONS is a pioneer in end-to-end, SaaS loan ... You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who ...

Aegon

Lead Business Systems Analyst

Cedar Rapids, IA · On-site

$106K - $139K/yr

Job Family IT - Business Analysis About Us At Transamerica, hard work, innovative thinking, and ... including SaaS platforms, cloud solutions, integrations, and enterprise applications. * Drive ...

Transamerica

Lead Business Systems Analyst

Cedar Rapids, IA · On-site

$106K - $139K/yr

Job Family IT - Business Analysis About Us At Transamerica, hard work, innovative thinking, and ... including SaaS platforms, cloud solutions, integrations, and enterprise applications. * Drive ...

ITA Group Inc

Client Success Manager

West Des Moines, IA · On-site

... analyze engagement trends, troubleshoot issues, identify growth opportunities and ensure clients achieve their employee engagement goals. We're seeking someone with experience in SaaS client success ...

Clutch Canada

Regional Sales Director

Des Moines, IA · On-site

$120 - $180/hr

Connect with key decision‑makers (CIOs, CISOs, CTOs) and align our cybersecurity and SaaS ... Leverage Data: Use sales intelligence, win‑loss analysis, and pipeline metrics to refine ...

Socket.dev

Director of Revenue Operations

Cedar Falls, IA · On-site

$150 - $190/hr

Deep expertise in CRM platforms, marketing automation, and SaaS product analytics tools. * Hands-on experience with AI tools in a GTM or RevOps context -- predictive scoring, AI-assisted forecasting ...

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Saas Analyst information

What does a SaaS analyst do?

A SaaS Analyst is responsible for evaluating, monitoring, and optimizing the performance of Software as a Service (SaaS) applications within an organization. They analyze data related to usage, costs, and efficiency, provide insights for improvements, and help ensure that SaaS solutions align with business goals. Their role often includes working with cross-functional teams to assess new SaaS tools, manage vendor relationships, and support decision-making around SaaS adoption and renewal.

What are the key skills and qualifications needed to thrive as a SaaS analyst, and why are they important?

To thrive as a SaaS Analyst, you need strong analytical skills, a solid understanding of SaaS business models, and experience with data analysis, typically supported by a degree in business, computer science, or a related field. Familiarity with analytics platforms (such as Tableau or Power BI), CRM systems, and proficiency in SQL or other data querying languages are often required. Excellent problem-solving, communication, and stakeholder management skills help you translate complex data into actionable business insights. These skills are crucial for optimizing SaaS product performance, guiding strategic decisions, and driving business growth in a competitive market.

What are some common challenges faced by SaaS analysts, and how can they effectively address them?

SaaS Analysts often encounter challenges such as managing large volumes of rapidly changing data, aligning business goals with technical capabilities, and ensuring data integrity across multiple platforms. To address these, it's important to develop strong data management processes, maintain clear communication with cross-functional teams, and stay updated with the latest SaaS tools and analytics trends. Proactively identifying data discrepancies and collaborating closely with product, sales, and customer success teams can help Analysts provide actionable insights and drive business outcomes.

What are popular job titles related to Saas Analyst jobs in Iowa?

For Saas Analyst jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Saas Analyst jobs in Iowa look for?

The top searched job categories for Saas Analyst jobs in Iowa are:

What cities in Iowa are hiring for Saas Analyst jobs?

Cities in Iowa with the most Saas Analyst job openings:

Saas Analyst jobs near you
Infographic showing various Saas Analyst job openings in Iowa as of August 2026, with employment types broken down into 85% Full Time, 7% Part Time, 1% Temporary, and 7% Contract. Highlights an 81% Physical, 7% Hybrid, and 12% Remote job distribution.

Client Support Desk Analyst

defi AUTO LLC

Des Moines, IA • On-site

$20 - $27.25/hr

Full-time

Posted 25 days ago

Job description

About defi SOLUTIONS: 

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.


About the Role: 

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.


Essential Job Responsibilities:

  • Review client configurations and business processes to address challenges and satisfy business needs
  • Analyze, troubleshoot, and resolve complex application issues
  • Triage cases to isolate issues and determine priority and resolution path
  • Identify opportunities to enhance client product experiences
  • Effectively interact and communicate with internal stakeholders to deliver on client expectations
  • Advocate for clients by escalating urgent requests and efficiently prioritizing cases
  • Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
  • Identify roadblocks and drive progress to resolution
  • Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
  • Support software QA testing and validation
  • Perform other duties as required


Required Qualifications:

  • Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
  • Experience working in high volume case or ticketing queues
  • Basic SQL query abilities/experience
  • Excellent critical thinker; demonstrating strong problem-solving skills
  • Analytical and process oriented
  • Detailed and thorough
  • Excellent oral and written communication skills
  • Demonstrates accountability and personal ownership
  • Self-starter with a passion for client satisfaction


Preferred Qualifications:

  • ServiceNow experience preferred
  • Loan Servicing experience preferred
  • Accounting experience preferred


Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.


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