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Rx Sales Associate Jobs in Iowa (NOW HIRING)

Walgreens

Pharmacy Customer Service Associate

Ankeny, IA · On-site

$16 - $18/hr

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and ... Rx drugs. * Ensures compliance with state and local laws regarding regulated products (e.g ...

Walgreens

Pharmacy Customer Service Associate

Marion, IA · On-site

$16 - $18/hr

Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and ... Rx drugs. * Ensures compliance with state and local laws regarding regulated products (e.g ...

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Rx Sales Associate information

What is an Rx Sales Associate?

Rx Sales Associates are professionals who specialize in selling prescription medications and pharmaceutical products to healthcare providers, such as doctors, clinics, and pharmacies. They act as a liaison between pharmaceutical companies and the medical community, providing product information, answering questions, and ensuring that healthcare providers have the medications they need for their patients. Rx Sales Associates may also be involved in promoting new drugs, educating healthcare professionals about product benefits and usage, and maintaining records of sales activities. Strong communication skills and a good understanding of medical terminology are important in this role.

What skills and qualifications are needed to thrive as an Rx Sales Associate?

To thrive as an Rx Sales Associate, you need a solid understanding of prescription medications, pharmacy procedures, and customer service best practices, often supported by a high school diploma or equivalent. Familiarity with pharmacy management systems, point-of-sale (POS) software, and inventory tracking tools is typically required. Strong communication, attention to detail, and organizational skills help build rapport with customers and ensure accuracy in transactions. These abilities are essential for providing safe, efficient, and positive experiences for pharmacy customers.

What are common challenges Rx Sales Associates face when building relationships with healthcare providers?

Rx Sales Associates often encounter challenges such as gaining access to busy healthcare providers, differentiating their products in a competitive market, and maintaining compliance with industry regulations. Success in this role requires persistence, excellent communication skills, and a strong understanding of both product offerings and clients' needs. Building trust takes time, so Associates must be proactive in providing value and staying informed about the latest developments in pharmaceuticals and healthcare practices.

What is the difference between Rx Sales Associate vs Pharmacy Technician?

AspectRx Sales AssociatePharmacy Technician
CredentialsHigh school diploma; sales or customer service experienceCertification or license often required; pharmacy technician certification
Work EnvironmentRetail pharmacies, drugstores, health storesHospital, retail pharmacy, long-term care facilities
Job RoleAssist customers, promote medications, handle salesPrepare prescriptions, manage medication inventory, assist pharmacists

While both roles work in pharmacy settings, Rx Sales Associates focus on customer service and sales, whereas pharmacy technicians handle prescription processing and medication management. Understanding these differences helps job seekers identify the right career path in the pharmacy industry.

What cities in Iowa are hiring for Rx Sales Associate jobs?

Cities in Iowa with the most Rx Sales Associate job openings:

Rx Sales Associate jobs near you

Pharmacy Customer Service Associate

Walgreens

Davenport, IA • On-site

Full-time

Re-posted 16 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,204 frontline employees who took The Breakroom Quiz

98th of 112 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
  • In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy.  Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.  Takes customer to OTC aisle when possible to assist in locating products.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly,  filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.  Assists pharmacists in scheduling and maintaining work flow.
  • Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
  • Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
  • Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
  • Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
  • Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals.  Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
  • Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits.  Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.

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