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Rx Call Center Jobs (NOW HIRING)

WW&R

Call Center Representative - Collections

Cincinnati, OH · Hybrid

$20.33 - $24.78/hr

Our Legal Account Resolution Specialists work in a call center environment within our professional ... Competitive benefits -- Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can ...

WellSky

Remote Call Center Representative

$15/hr

The Remote Call Center Representative (Sleep Coach) is responsible for conducting outbound calls to ... Medical with Rx, dental, and vision benefits * Mental Health support through EAP * Paid time off ...

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How much do rx call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for rx call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various Rx Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Operator - Healthcare

Baltimore, MD • On-site

Mercy Medical Center
See more jobs at Mercy Medical Centerexternal

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator for Gastro!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.

Postion is Monday-Friday Dayshift.  Hybrid Rotation offered upon successful completion of 6mo. Introductory Peroid. 


Responsibilities

The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a  key component to the overall patient experience. Responsibilities include:

  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. 


Requirements

EDUCATION AND WORK EXPERIENCe

  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

EDUCATION AND WORK EXPERIENCe

  • Education and Work Experience:
    • Must possess a high school diploma or GED
    • Prefer a minimum 1 year of experience in a similar role within a Medical Office Environment
Education:UNAVAILABLEEmployment Type: FULL_TIME

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