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Infographic showing various Runway Financial job openings in Georgia as of June 2026, with employment types broken down into 8% As Needed, and 92% Part Time. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

emote Collections Supervisor | Collections Team Lead | Call Center Sup

LIVE OAK FINANCIAL INC

Albany, GA • On-site

Full-time

Re-posted 17 days ago

Key responsibilities

  • Supervise and lead a team of debt collectors / collections specialists

  • Monitor and drive performance against KPIs such as call volume, RPC, liquidation, and new money

  • Conduct daily huddles, call coaching, and performance reviews

Job description

Remote Collections Supervisor | Collections Team Lead | Call Center Supervisor
Live Oak Financial, Inc.
Full-Time | Remote | Collections Leadership | Financial Services
Job Overview
Live Oak Financial, Inc. is seeking an experienced Remote Collections Supervisor to lead, coach, and manage a team of professional collectors within a compliance-first, KPI-driven collections environment. This role is responsible for team performance, liquidation results, quality assurance adherence, and day-to-day operational leadership.
This is not a junior or trainee role. We are looking for a hands-on supervisor with real collections leadership experience who can drive results, enforce standards, and operate autonomously in a remote setting.
Core Responsibilities (ATS-Optimized)
  • Supervise and lead a team of debt collectors / collections specialists

  • Monitor and drive performance against KPIs (call volume, RPC, liquidation, new money)
  • Conduct daily huddles, call coaching, and one-on-one performance reviews
  • Enforce FDCPA, Regulation F, TCPA, and internal compliance standards

  • Review call quality, account notes, and collector activity
  • Partner with QA, Compliance, and Management to address issues and improvements
  • Assist with onboarding, training, and ramping of new collectors
  • Manage attendance, schedules, and productivity in a remote environment
  • Escalate disputes, complaints, and sensitive accounts per procedure
  • Maintain accurate reporting and documentation within collections systems
Required Qualifications (High-Match Keywords)
  • 2+ years of experience as a Collections Supervisor, Team Lead, or Call Center Supervisor

  • Prior hands-on experience as a debt collector (consumer and/or commercial)
  • Strong working knowledge of FDCPA, Reg F, TCPA, and call compliance

  • Experience supervising remote or call center collections teams

  • Proven ability to coach collectors to measurable performance improvement
  • Experience managing dialer-based, high-volume collections environments

  • Strong leadership, communication, and accountability skills
  • Comfortable working independently in a remote supervisory role

Preferred Experience
  • Financial services, lending, medical, utility, telecom, or BPO collections
  • QA monitoring, call scoring, or compliance audits
  • Skip tracing and dispute handling workflows
  • Performance-based compensation environments
Compensation & Benefits
  • Competitive supervisory-level base pay

  • Performance-based incentives tied to team results
  • Paid training and compliance support
  • Stable, full-time remote leadership role
  • Advancement opportunities into Senior Supervisor, Operations Manager, or Compliance Leadership

Work Environment
  • Fully remote position
  • Structured schedules with defined KPIs
  • Compliance-first culture with strong QA support
  • Executive-led organization with modern systems
Why Live Oak Financial
  • Growing national financial services organization
  • Strong compliance and operational infrastructure
  • Clear authority, expectations, and accountability
  • Long-term stability and leadership growth runway
Equal Opportunity Employer
Live Oak Financial, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected classification.