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Job Overview

The Esthetician administers professional facials, body, nail, hand, and foot treatments to our guests. They must possess a thorough knowledge of the nails, including basic knowledge of hand and foot massage techniques and a neat application of polish. On the job mentoring will be provided for individuals willing to develop their body treatment techniques as well as spa and signature treatments. They must possess excellent cleanliness and sanitation skills and be willing to train in our spa's specific facial, body, and nail treatment protocols. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide beauty solutions to meet the needs of our guests. They must hold and maintain a current state license.

General Responsibilities

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.
• Provide consistent professional facials, body, nail, hand, and foot treatments in accordance with spa protocols and accepted certification practices.
• Effectively inform and educate our guests about specific skin care concerns.
• Be flexible with your schedule, supporting the needs of the spa.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Have complete knowledge and understanding of all services and products offered while educating and training guests in these areas.
• Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
• Perform prep work, properly clean and restock room as required.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Actively promote the spa, treatments, services, sessions, home care programs, meeting minimum retail sales goals, as well as programs, promotions and/or discounts available.
• Handle guest's questions and concerns professionally and courteously.
• Provide accurate, appropriate, and immediate responses to all requests by guests ensuring complete guest satisfaction.
• Possess the ability to work without direct supervision.
• Maintain a positive attitude and contribute toward a quality work environment.
• Regularly attend, participate in and support training and staff meetings for the spa.
• Assist in all areas of spa operation as requested by management.
• Must be willing to participate in marketing events.

Job Qualifications

Education:

· High school diploma or equivalent

· Must hold and maintain a current Oregon State license

Experience:

· Should be trained in some or all of the following esthetic equipment use: Steamer, Vacuum, High Frequency, Brush, Spray, Steamer, Woods Lamp, Galvanic, Sterilizer, Ultrasonic air brush for make-up

· Entry level position in an upscale spa or resort environment.

· Strong customer service background preferred.

· Must have enthusiasm and possess excellent customer service skills.

· Enjoy working with people and possess a friendly and outgoing personality.

· Excellent communication and listening skills, as well as basic computer knowledge.

· Must be a team player.

FLSA Information

Management Activities

· None

Discretion / Independent Judgment

An Esthetician will be expected to work with guests and visitors to ensure satisfaction. An Esthetician will have to take initiative and get creative in resolving guest challenges and involve a supervisor when previous methods have been unsuccessful. A supervisor or lead esthetician will be available to mentor use of facial products if needed.

ADA Information

Physical Requirements

· Ability to speak and hear

· Close and distance vision

· Identify and distinguish colors

· Frequent sitting with some walking and standing

· Ability to lift 5 lbs

· Occasionally lifts/carries up to 15 lbs

· Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills

· Able to reach hands and arms in any direction and kneel, stoop or crouch repeatedly

Working Conditions

· Primarily indoor work setting

· Varying schedule to include evenings, holidays, and extended hours as business dictates