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Rtc Call Center Jobs (NOW HIRING)

ISHE

$80 - $100/hr

Handling inbound calls, from providers and members in a call center / queue-based environment ... RTC, IP) * Ability to quickly assess and meet time sensitive deadlines within the utilization ...

Texas Health Institute

$80 - $100/hr

Handling inbound calls, from providers and members in a call center / queue-based environment ... RTC, IP) * Ability to quickly assess and meet time sensitive deadlines within the utilization ...

Rhode Island Bar Assn.

$80 - $100/hr

Handling inbound calls, from providers and members in a call center / queue-based environment ... RTC, IP) * Ability to quickly assess and meet time sensitive deadlines within the utilization ...

Capacity Path

$80 - $100/hr

Handling inbound calls, from providers and members in a call center / queue-based environment ... RTC, IP) * Ability to quickly assess and meet time sensitive deadlines within the utilization ...

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As of Sep 9, 2026, the average hourly pay for rtc call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Manager, Mechanical Performance Centre

Homewood, IL • On-site

Canadian National Railway Company
Rail Transportation • 10K+ employees
Learn more about Canadian National Railway Companyexternal

Full-time

Posted 14 days ago

Canadian National Railway rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

137th of 365 rated logistics

Job description

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you're part of making sure our business is running optimally and safely-helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!
Job Summary

The Manager, Mechanical Performance Centre is responsible for leading a group of Mechanical Remote Health Service Advisor and Rail Traffic Control (RTC) Mechanics desks that are under the Mechanical function. The role oversees a fleet of locomotives and cars which include online monitoring, exception management and any resulting maintenance events, furthermore, maintains production schedules and consistently follows up with Shop Leaders to ensure successful execution of the production plan. The role is also accountable for the safe movement of the railcars across the CN network including the alignment of a detection strategy that consolidates safety, efficiency, and technology.

Main ResponsibilitiesMechanical Excellence

       Use and execute production control system

       Execute production plan to reduce dwell and increase availability

       Execute the daily production plan to ensure plan objectives reduce dwell

       Follow standardized guidelines and policies on maintenance, car related exceptions with detectors, proactive and robust platforms and identify defect modes on all rolling assets on the network

       Meet priorities on Key Performance Indicators (KPIs) with the stakeholders on safety, assets dwells, and reliability

Tactical Operation

       Execute desk directives including linking maintenance planning, motive power distribution plan, transportation needs in the yard and mainline, shop production and network operations

       Drive mechanical requirements when dealing with the director-level decision-making in Network Operations Center (NOC) in regard to train service prioritization (bulk and intermodal), exceptions (weather related, and derailments)

       Execute the overall progress of CN's maintenance programs on the car and locomotive front and ensure the plan is being followed

       Run and document exception plans

       Execute fleet-based programs outlined by the planning and reliability team

       Rebalance and prioritize workload to meet program targets such as Positive Train Control (PTC), Winterization, Summarization, Wheel production, and other locomotive and car-specific programs

Team Development

       Run an effective team that is engaged in the day-to-day exercise of driving efficiencies and utilization of mechanical resources thereby improving locomotive availability and reliability

       Execute mechanical vision on key requirements to train and build the team

Working Conditions

The role has standard working conditions in an office environment with a rotating work week. The role requires being available on-call 24/7 to respond to critical incidences. The role requires occasional travel (15%) within Canada and the United States (U.S.).

RequirementsExperience

Railway Environment 

       Minimum 5 years of railway environment experience

o   Experience working in a transportation control centre environment*

o   Experience in logistics*

Education/Certification/Designation

       High School Diploma or General Educational Development (GED)

       Valid Driver's Licence

       Bachelor's Degree in Logistics, Supply Chain, or Business Administration*

*Any experience for these above would be considered as an asset

Competencies

       Demonstrates agility and drives change

       Knows the business and stays current on industry needs

       Delegates and empowers others to create accountability

       Collaborates with others and shares information

       Sets direction and inspires others

       Communicates with impact

       Identifies needs and finds solutions to create value for all stakeholders

Technical Skills/Knowledge

       Knowledge of railroad and mechanical operations

       Strong awareness on Systems, Applications and Products (SAP), Real-Time Business Intelligence (RTBI), car repair billing and Software Requirements Specification (SRS)

       Knowledge of call management systems

       Knowledge of regulatory requirements with regards to Locomotive and Car Maintenance

       Knowledge of Microsoft Office (Project and Tableau)

This position is posted as a grade 7.

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