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Position: Wellness Department Manager

Status: Full-time – 40 hours/week, non-exempt

Salary: Management-level position starting at $20.07/hour based on experience

Reports to: General Manager; supervises wellness department staff; acts as manager-on-duty as needed

Overview: To oversee the selection, pricing, and promotion of wellness products (vitamins, supplements, personal care, bulk herbs, mercantile) to meet store objectives for sales, margin, and shopper services

Primary Responsibilities:

I. Purchasing

• Arrange volume deals, promotions, and “everyday low price” deals with suppliers
• Assign responsibilities to department buyers and supervise them in selecting and purchasing products with favorable prices, terms, quality, and delivery
• Set sales, margin, and inventory turn goals for the department
• Review weekly, monthly, and quarterly reports with department buyers
• Purchase regularly for specific sub-department(s) or assign replacement ordering duties to other staff as needed
• Receive orders or ensure proper receiving by other staff in accordance with established procedures
• Coordinate returns and credit from suppliers where applicable
• Evaluate suppliers, investigate new sources of supply, or direct department buyers in doing this, and approve changes within co-op product policy
• Arrange for cross-training to ensure adequate backup for departmental buying for each product line
• Coordinate periodic price surveys of identified competitors
• Set pricing guidelines for department buyers

II. Merchandising

• Plan attractive displays for wellness sub-departments
• Ensure departments are fully stocked and rotated
• Ensure prompt, friendly, courteous customer service in departments and ensure accurate information is given to customers, observing legal constraints
• Participate in regular marketing team meetings to plan promotions and storewide merchandising
• Coordinate promotions in wellness sub-departments:
• Ensure adequate and timely supply of promoted products
• Coordinate signage, flyers, window displays, and point-of-sale information with marketing
• Arrange for case stacks and end-aisle displays with department staff
• Coordinate in-store product demonstrations with marketing
• Work with newsletter editor to provide product information, recipes, seasonal reports (crops, prices, politics)
• Attend trade shows/conferences and/or designate department buyers to attend
• Participate in planning store layout and product locations for shopping and stocking efficiency

III. Department Maintenance

• Keep accurate shrink records and ensure that unsellable items are returned or properly disposed of
• Ensure adequate department shelves, displays, aisles, and storage areas are in clean, orderly condition, meeting health department standards
• Supervise and participate in inventory counts
• Ensure maintenance of department equipment and advise management of equipment issues or needs

IV. Department Personnel

• Hire qualified applicants following established policy
• Ensure on-the-job training
• Conduct performance evaluations
• Recommend pay increases within department budget
• Take disciplinary action as needed, following established policy
• Schedule hours for department within payroll allocation and review timecards
• Organize departmental staff meetings

V. Other Duties

• Attend management team meetings
• Review reports of departmental performance (sales, margin, turns) and take corrective action with department buyers as needed
• Participate in development of operating and capital budgets
• Perform other tasks assigned by executive management
• Attend storewide meetings

Skills & Qualifications:

• Familiarity with vitamins, supplements, natural beauty aids
• Knowledge of trends in natural foods industry
• Understanding of legal requirements affecting sale of vitamins, supplements, herbs
• Supervisory experience—hiring, training, evaluating, directing
• Communication skills—good listener, clear instructions
• Demonstrated ability to follow through on commitments
• Demonstrated ability to handle multiple demands

Important Notice:

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. Deep Roots Market reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change. Deep Roots Market provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, gender, age, beliefs, national origin, sexual orientation, marital or parental status, veteran status, disability, or any other legally protected status. In addition to federal law requirements, Deep Roots Market complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.