Root Cause Analyst Jobs in Virginia (NOW HIRING)

The Associate Technical Analyst serves as a key contributor within the WFE or ETS Support team, supporting the configuration, integration, and ongoing technical operations of the Workforce Edge, Sophia, and Salesforce platforms. In this role, you will collaborate with clients, education providers, and internal stakeholders to implement and maintain integrations, troubleshoot technical issues, and ensure seamless system performance.
This is an early career position ideal for individuals looking to build a career in technical analysis and platform operations, offering hands-on experience with integration technologies, APIs, databases, and compliance frameworks. You will have the opportunity to grow your technical expertise while working alongside experienced engineers and cross-functional teams in a dynamic, client-focused environment.
This role operates with autonomy, exercising independent technical judgment to diagnose complex platform behavior, design integration solutions, and make consequential decisions about system architecture, security, and reliability.

Essential Duties and Responsibilities:

• Design, evaluate, and document integration architectures across REST and file-based APIs, SSO and identity systems, and payment processing flows, translating business and partner requirements into technical specifications.
• Partner with engineering teams across ETS to ensure they have the information needed to resolve technical issues
• Conduct root-cause analysis of complex platform issues, tracing system behavior through logs, API traces, and database state to determine whether resolution requires configuration change, code change, or architectural revision.
• Partner with business owners and product stakeholders to analyze new platform and integration requirements, surface ambiguities, and produce functional specifications that engineering teams can build from without further translation.
• Serve as the technical authority during on-call rotations, evaluating incidents in real time, determining escalation paths, and designing remediations to restore service continuity.
• Lead post-incident analysis, identifying systemic root causes and recommending architectural or process changes that prevent recurrence and improve platform reliability.
• Advise other departments on platform capabilities, limitations, and the technical implications of proposed business decisions, representing engineering as a subject matter expert in cross-functional discussions.
• Investigate and analyze platform data using SQL and API tooling to support technical decisions, identify trends, and validate system behavior against specification.

Job Skills:

• Working proficiency in REST and file-based API design, with the ability to analyze, evaluate, and document integration architectures.
• Working knowledge of SSO and identity management systems, including the ability to configure, troubleshoot, and specify security requirements for platform integrations.
• Proficiency reading, writing, and analyzing JSON in the context of API design and platform engineering.
• SQL proficiency sufficient for data analysis, system investigation, and technical reporting.
• Working knowledge of relational and non-relational databases, with the ability to conduct technical investigation and root-cause analysis.
• Familiarity with enterprise SaaS platform architecture and the ability to evaluate and optimize complex SaaS environments.
• Demonstrated ability to manage multiple concurrent technical assignments, exercising independent judgment in prioritization and effort allocation.
• Effective technical communication across all levels of the organization, including the ability to advise senior stakeholders and resolve competing technical priorities.

Work Experience:

• 2+ years in a technical analyst or similar role

Education:

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 - 20%) or Capella Core Faculty (5 - 10%).
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

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SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.

Careers - Our Benefits, Strategic Education, Inc

SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$61,500.00 - $92,300.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.