JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually ...
New
JOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually ...
New
Operations Manager
Calgary, AB · On-site
Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ... rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or ...
Operations Manager
Calgary, AB · On-site
Manage and execute merchandise operations and Omni channel processes * Manage and execute shrink ... rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or ...
Rooms Coordinator
Kananaskis, AB · On-site
CA$22/hr
Having a strong understanding of hotel property management systems, and hotel operational systems (Loyalty programing, Guest chat and ticketing systems) will be essential to the success of the Rooms ...
Rooms Coordinator
Kananaskis, AB · On-site
CA$22/hr
Having a strong understanding of hotel property management systems, and hotel operational systems (Loyalty programing, Guest chat and ticketing systems) will be essential to the success of the Rooms ...
CA$22/hr
Having a strong understanding of hotel property management systems, and hotel operational systems (Loyalty programing, Guest chat and ticketing systems) will be essential to the success of the Rooms ...
Quick apply
CA$22/hr
Having a strong understanding of hotel property management systems, and hotel operational systems (Loyalty programing, Guest chat and ticketing systems) will be essential to the success of the Rooms ...
Building Operator
Calgary, AB · On-site
Ensure mechanical rooms and equipment are clean and tidy at all times. * Assist Operations Supervisor, Operations Manager and Senior Property Manager with the preparation of annual operating and ...
Building Operator
Calgary, AB · On-site
Ensure mechanical rooms and equipment are clean and tidy at all times. * Assist Operations Supervisor, Operations Manager and Senior Property Manager with the preparation of annual operating and ...
The Front Office Manager is responsible for leading Front Desk operations, delivering a ... Previous Front Desk or Rooms Division experience required. * Proven ability to lead, coach, and ...
The Front Office Manager is responsible for leading Front Desk operations, delivering a ... Previous Front Desk or Rooms Division experience required. * Proven ability to lead, coach, and ...
Reporting to the Event Operations Manager, responsibilities and essential job functions include ... Maintain cleanliness of banquet rooms, hallways, storage, and service areas; report any unsafe ...
New
Quick apply
Reporting to the Event Operations Manager, responsibilities and essential job functions include ... Maintain cleanliness of banquet rooms, hallways, storage, and service areas; report any unsafe ...
New
The Role As the Housekeeping Manager, you oversee daily housekeeping operations and help ensure that guest rooms and public areas are clean, safe, and guest ready. You support staffing, scheduling ...
The Role As the Housekeeping Manager, you oversee daily housekeeping operations and help ensure that guest rooms and public areas are clean, safe, and guest ready. You support staffing, scheduling ...
Housekeeping Manager
Jasper, AB · On-site
Operations Management * Oversee all housekeeping operations including guestrooms, public spaces ... Ensure rooms are cleaned efficiently while maintaining quality standards. * Coordinate department ...
Housekeeping Manager
Jasper, AB · On-site
Operations Management * Oversee all housekeeping operations including guestrooms, public spaces ... Ensure rooms are cleaned efficiently while maintaining quality standards. * Coordinate department ...
Housekeeping Manager
Jasper, AB · On-site
Operations Management * Oversee all housekeeping operations including guestrooms, public spaces ... Ensure rooms are cleaned efficiently while maintaining quality standards. * Coordinate department ...
Quick apply
Housekeeping Manager
Jasper, AB · On-site
Operations Management * Oversee all housekeeping operations including guestrooms, public spaces ... Ensure rooms are cleaned efficiently while maintaining quality standards. * Coordinate department ...
We also manage all meeting rooms in SUB. All staff are scheduled based on when shift are available ... Familiarity with front of house or hospitality operations is required * Experience with leading a ...
We also manage all meeting rooms in SUB. All staff are scheduled based on when shift are available ... Familiarity with front of house or hospitality operations is required * Experience with leading a ...
Housekeeping Manager - Stoneridge Mountain Resort, Canmore, AB
Canmore, AB · On-site
CA$54K - CA$58K/yr
Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day ... operation of the hotel facilities. Associates who violate hotel rules and regulations will be ...
Quick apply
Housekeeping Manager - Stoneridge Mountain Resort, Canmore, AB
Canmore, AB · On-site
CA$54K - CA$58K/yr
Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day ... operation of the hotel facilities. Associates who violate hotel rules and regulations will be ...
Fairmont Gold Manager
Lake Louise, AB · On-site
Luxury Operations & Service Excellence * Lead the daily Fairmont Gold operation, ensuring luxury ... Ensure Fairmont Gold rooms, Lounge, reception, guest floors, and supporting areas consistently meet ...
Quick apply
Fairmont Gold Manager
Lake Louise, AB · On-site
Luxury Operations & Service Excellence * Lead the daily Fairmont Gold operation, ensuring luxury ... Ensure Fairmont Gold rooms, Lounge, reception, guest floors, and supporting areas consistently meet ...
Community Manager
Calgary, AB · On-site
Responsible for ensuring all property management policies, procedures, and operations are executed ... Secure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.
Community Manager
Calgary, AB · On-site
Responsible for ensuring all property management policies, procedures, and operations are executed ... Secure laundry rooms, recreation areas, locker rooms, and other common areas at designated times.
Facilities Manager
Edmonton, AB · On-site
CA$80K - CA$90K/yr
Receive operational direction and priorities from the Community Manager and respond promptly to ... Ensure mechanical rooms, storage areas, hazardous locations and common spaces are maintained in a ...
Facilities Manager
Edmonton, AB · On-site
CA$80K - CA$90K/yr
Receive operational direction and priorities from the Community Manager and respond promptly to ... Ensure mechanical rooms, storage areas, hazardous locations and common spaces are maintained in a ...
The Business Systems Director is a senior operational leader responsible for driving enterprise ... Obeya Room Management: Establish and lead Obeya rooms for cross-functional alignment, strategic ...
The Business Systems Director is a senior operational leader responsible for driving enterprise ... Obeya Room Management: Establish and lead Obeya rooms for cross-functional alignment, strategic ...
Part-Time Front Desk Associate - 17th Ave
Calgary, AB · On-site
CA$17 - CA$19/hr
... managing clinic operations, and support our team of expert clinicians. You'll play a vital role in ... rooms, and other necessary tasks * Engage in any tasks related to client follow up, business ...
Part-Time Front Desk Associate - 17th Ave
Calgary, AB · On-site
CA$17 - CA$19/hr
... managing clinic operations, and support our team of expert clinicians. You'll play a vital role in ... rooms, and other necessary tasks * Engage in any tasks related to client follow up, business ...
Assistant Housekeeping Lead
$42K - $50K/yr
... operations. With a smaller, close-knit team and a strong focus on quality, this hotel offers a ... Inspect completed rooms to ensure cleanliness and presentation standards are met. * Help train ...
Quick apply
Assistant Housekeeping Lead
$42K - $50K/yr
... operations. With a smaller, close-knit team and a strong focus on quality, this hotel offers a ... Inspect completed rooms to ensure cleanliness and presentation standards are met. * Help train ...
Camp Manager Trainee
Edmonton, AB · On-site
Help with all the office duties such as checking clients in and out of rooms, supervising ... Creating and implementing operational training methods for supervisors and field staff * Completing ...
Camp Manager Trainee
Edmonton, AB · On-site
Help with all the office duties such as checking clients in and out of rooms, supervising ... Creating and implementing operational training methods for supervisors and field staff * Completing ...
Housekeeping Manager
Edmonton, AB · On-site
JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and ... Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to ...
Housekeeping Manager
Edmonton, AB · On-site
JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and ... Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to ...
Rooms Operations Manager information
What is a rooms operations manager?
Rooms Operations Managers are hospitality professionals responsible for overseeing the daily operations of guest rooms and related services in hotels or resorts. Their main duties include managing housekeeping, front desk, and guest services teams to ensure excellent guest experiences. They also handle budgeting, scheduling, staff training, and maintaining service standards. Rooms Operations Managers work closely with other departments to ensure smooth operations and guest satisfaction. This role requires strong leadership, organizational, and customer service skills.
What are the key skills and qualifications needed to thrive as a rooms operations manager?
To thrive as a Rooms Operations Manager, you need strong leadership, organizational, and hospitality management skills, typically supported by a degree in hospitality or a related field. Familiarity with property management systems (PMS), booking platforms, and hotel operations software is vital. Outstanding interpersonal skills, attention to detail, and problem-solving abilities help you deliver exceptional guest experiences and lead effective teams. These skills and qualities are crucial for ensuring seamless operations, high guest satisfaction, and efficient staff management in a dynamic hotel environment.
What are the main challenges a rooms operations manager faces in ensuring guest satisfaction across multiple departments?
A Rooms Operations Manager often navigates the complexities of coordinating between housekeeping, front desk, and maintenance teams to deliver a seamless guest experience. Balancing staffing levels during peak occupancy, responding quickly to guest issues, and maintaining high standards of cleanliness and service are common challenges. Success in this role relies on strong communication skills, effective delegation, and the ability to adapt to rapidly changing guest needs while upholding brand standards. Regular collaboration with other department managers is essential to address operational issues promptly and to implement guest feedback for continuous improvement.
What is the difference between Rooms Operations Manager vs Front Desk Supervisor?
| Aspect | Rooms Operations Manager | Front Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees overall room operations, manages staff, ensures guest satisfaction, and handles operational issues. | Supervises front desk staff, manages guest check-ins/outs, handles reservations, and addresses guest inquiries. |
| Required Credentials | Hospitality management experience, leadership skills, possibly a degree in hospitality or related field. | Customer service experience, hospitality or hotel management knowledge, often with a high school diploma or associate degree. |
| Work Environment | Office and operational areas within the hotel, overseeing multiple departments. | Front desk area, interacting directly with guests and staff. |
The Rooms Operations Manager focuses on overall room operations and staff management, while the Front Desk Supervisor handles guest interactions and front desk activities. Both roles are essential in hotel operations but differ in scope and responsibilities.
What cities in Alberta are hiring for Rooms Operations Manager jobs?
Cities in Alberta with the most Rooms Operations Manager job openings:
Marriott International rating
6.4
Based on 1,190 frontline employees who took The Breakroom Quiz
55th of 109 rated hotels
Job description
JOB SUMMARY
Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
Verifies that the team has the capabilities to meet expectations.
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Managing Property Rooms Operations Function(s)
Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping).
Follows property specific second effort and recovery plan.
Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
Takes proactive approaches when dealing with employee concerns.
Extends professionalism and courtesy to employees at all times.
Communicates/updates all goals and results with employees.
Meets semiannually with staff on a one-to-one basis.
Assists/teaches the team scheduling against guest and hours/occupied room goals.
Performs hourly job functions as needed.
Performs other duties, as assigned, to meet business needs.
Managing and Monitoring Activities that Affect the Guest Experience
Understands the brand's service culture.
Provides excellent customer service by being readily available/approachable for all guests.
Strives to continually improve guest and employee satisfaction.
Takes proactive approaches when dealing with guest concerns.
Extends professionalism and courtesy to guests at all times.
Responds timely to customer service department request.
Verifies that all team members meet or exceed all hospitality requirements.
Managing Profitability
Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD).
Verifies that a viable key control program is in place.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Strives to maximize the financial performance of the department.
Conducting Human Resources Activities
Interviews and assists in making hiring decisions.
Receives hiring recommendations from team supervisors.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
Celebrates successes and publicly recognizes the contributions of team members.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Calgary Marriott Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
What Marriott International employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Marriott International
Sourced by ZipRecruiter
Industry
Traveler accommodation and hospitality services
Company size
10,000+ Employees
Headquarters location
Bethesda, MD, US