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Hospitality Services Associate

Shift Hours: 5am-1:30pm or 11:45am-8:15pm

Position Summary:

Our Hospitality Associates work directly with Cooks and other Hospitality Services team members to provide the best possible experience for patients and families being cared for in the hospital. Hospitality Associates demonstrate excellent customer service skills, strong communication ability, creative problem solving and high standards for quality and cleanliness. All our Associates are service focused team players who come to work with a positive attitude every day.

Team Highlights:

The Hospitality department at Kootenai Health offers a wide range of support services to various departments, staff members and patients. Our 120-member team is made up of a variety of contributors including an executive chef, sous chefs, cooks, baristas, clinical dietitians, nutrition technicians, guest relation associates, and hospitality services associates. We offer catering services within the hospital, prepare and serve patient meals through our room service program, operate a cafe and coffee service for employees and hospital guests, stock all the units with food and paper items, and provide a high level of patient nutrition support and education by our registered dietitians.  As a member of this fast-paced and dynamic team, you are involved in offering the highest level of care regardless of the role you play. 

Responsibilities:      

• Demonstrates a strong sense of urgency, excellent work ethic and an exceptionally positive attitude
• Follows clinical standards designated for individual patient orders
• Ensures correct and prompt delivery of food with exceptional customer service
• Work with Clinical Staff to ensure timely and accurate delivery of patient meals
• Maintains strict sanitation standards, monitors hot and cold food temperatures
• Works as part of a team and independently at times
• Familiar with standard concepts, practices, and procedures within the field
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned   
• Competent to meet age specific needs of the unit assigned

Requirements and Minimum Qualifications:

• High School diploma or equivalent preferred
• Has current Idaho Food Handler’s card or must obtain within 90 days of hire
• 1 year of experience working in food service preferred
• 1 year of customer service experience preferred
• Ability to work and problem solve in a fast-paced environment

Working Conditions:

• Must be able to lift or move up to 25 lbs
• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Must be able to stoop, crouch or bend

About Kootenai Health

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employerpaid options for eligible fulltime employees, plus affordable plans for parttime staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pretax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Awardwinning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!

Apply today!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.