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Room Operations Manager Jobs in Chicago, IL (NOW HIRING)

Jetro Restaurant Depot

Front End Manager

Alsip, IL · On-site

$21.97 - $22.70/hr

Experience managing front-end or cash room operations * Familiarity with audit standards and operational controls * Background in high-volume retail or wholesale environments Work Environment ...

Jetro / Restaurant Depot

Front End Manager

Alsip, IL

$21.97 - $22.70/hr

Experience managing front-end or cash room operations * Familiarity with audit standards and operational controls * Background in high-volume retail or wholesale environments Work Environment ...

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Room Operations Manager information

See Chicago, IL salary details

$31.9K

$65.4K

$122.1K

How much do room operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for room operations manager in Chicago, IL is $65,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,200.00 and $79,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a room operations manager?

To thrive as a Room Operations Manager, you need strong organizational abilities, hospitality management experience, and a relevant degree or equivalent work history. Familiarity with property management systems (PMS), housekeeping software, and industry certifications like CHA (Certified Hotel Administrator) are typically required. Excellent leadership, problem-solving, and interpersonal skills help you manage staff and ensure guest satisfaction. These competencies are crucial for maintaining efficient operations, high service standards, and a positive guest experience in hotel environments.

What are some common challenges faced by room operations managers and how can they be addressed?

Room Operations Managers often face challenges such as balancing guest satisfaction with operational efficiency, managing high occupancy periods, and handling staffing issues. To address these, it’s important to maintain clear communication with both guests and team members, implement efficient scheduling practices, and use data-driven tools to monitor room turnover and cleanliness. Building a collaborative team culture and staying adaptable to changes can help ensure smooth daily operations and enhance the overall guest experience.

What is the difference between Room Operations Manager vs Front Desk Supervisor?

AspectRoom Operations ManagerFront Desk Supervisor
CredentialsExperience in hotel operations, hospitality management certificationsCustomer service experience, hospitality or hotel management background
Work EnvironmentOversees multiple departments, manages overall room operationsSupervises front desk staff, handles guest check-ins and inquiries
Industry UsageUsed in larger hotels and resorts for operational oversightCommon in hotels for front desk team leadership

The Room Operations Manager focuses on overall room department management, including coordination with housekeeping and maintenance, while the Front Desk Supervisor primarily manages guest services at the front desk. Both roles require hospitality experience but differ in scope and responsibilities.

What does a Room Operations Manager do?

A Room Operations Manager oversees the daily operations of hotel or hospitality room services, ensuring guest satisfaction, managing staff, and maintaining quality standards. They coordinate housekeeping, front desk, and maintenance teams, often using management software, and may require relevant certifications or experience in hospitality management.

What cities near Chicago, IL are hiring for Room Operations Manager jobs?

Cities near Chicago, IL with the most Room Operations Manager job openings:

Room Operations Manager jobs near you

Nurse Manager of Operations-Operating Room

Palos Heights, IL • On-site

Northwestern Memorial Healthcare
Health Care and Social Assistance • 10K+ employees
Learn more about Northwestern Memorial Healthcareexternal

Full-time

Retirement

Re-posted 23 hours ago

Key responsibilities

  • Manage day-to-day operations of designated departments, including workflows, staffing, and budget monitoring.

  • Provide support, guidance, and supervision to team members to ensure clinical quality, patient satisfaction, and cost-effective care.

  • Ensure department policies and processes meet regulatory standards and implement quality improvement initiatives.

Northwestern Medicine rating

7.8

Company rating: 7.8 out of 10

Based on 398 frontline employees who took The Breakroom Quiz

Job description

Company Description
At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
Job Description
The Manager, Operations reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. The Manager, Operations provides autonomous and direct management of a team or teams.
Responsibilities:
  • Manage day-to-day operations of designated departments, divisions, programs, services and/or locations. This includes defining and overseeing workflows and staffing in the department, re-directing resources to critical areas as needed, developing operating and capital budgets, monitoring budget performance including explaining variances and defining and applying corrective action to ensure compliance with the budget as needed. 24/7 accountability
  • Provide support, guidance, and supervision to team members by ensuring that the team members maintain competencies in addressing behavioral, social, financial, and environmental issues for patients to achieve optimum clinical quality, patient satisfaction, and cost-effective care. Support the team by preparing and delivering annual and mid-year reviews, coaching through the resolution of complex situations that involve practice issues and customer relations, ensuring that they have the tools, including technology, to perform their roles and identifying areas in need of improvement and acting upon them with the appropriate NM system partners.
  • Recommend department goals to department leadership; plan and advance progress toward the goals throughout the year. Communicate goal achievement timelines, risks and decisions needed with all appropriate leadership teams on a regular cadence.
  • Ensure department policies and processes meet current standards of the Joint Commission and all federal, state, and regulations. Revise and/or create new policies and processes as needed to meet changing regulations and the evolution of patient care delivery. Target quality improvement by reducing process variation, eliminating redundancy or implementing new technology.
  • To manage escalations, interpret information needed to identify each patient's requirements relative to the patient's age-specific needs using principles of growth and development over the life span. Connect those with the resources required to coordinate each patient's care.
  • Other duties as assigned.

Additional Responsibilities:
Business expertise
  • Knowledge of Joint Commission standards and all federal, state, and regulatory requirements.
  • Ability to analyze data for decision making purposes and make data-driven recommendations.
  • Ability to create budgets in accordance with guidelines and balanced to targets.
  • Ability to effectively apply the principles of change management while leading.
  • Strong computing skills, including Microsoft Office applications, Outlook and the EMR.
  • Attentive to detail and reviews own and others' work for accuracy.

Problem solving
  • Effectively and autonomously handles challenging situations, including identifying stakeholders and defining and communicating required action and roles in a compressed time frame.
  • Effectively balances multiple priorities, seeking guidance when in doubt.
  • Calmly and easily responds to changes in work environment, delays or unexpected events.
  • Provides guidance and supervision to team members by problem solving complex situations that involve practice operations, customer relations, and employee relations issues

Interactions/interpersonal skills
  • NMHC Performance Leadership Competencies (from performance management system)
  • Exceptional verbal and written communication skills and the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers, internal and external to NM.
  • Projects confidence, professionalism, interest and optimism when leading others in the workplace; guided by the servant leadership philosophy.
  • Ability to maintain confidentiality for patients and their families, as outlined in the Northwestern Memorial HealthCare Patient Confidentiality policy.

Qualifications
Required:
  • Bachelor's degree in nursing with master's degree or master's degree in nursing**
    • ** Exceptions considered for applicants with a Bachelor's degree and actively enrolled in a master's program. External and internal applicants must be within 1 year of completion.
  • Three years of nursing or health care experience, demonstrating increasing responsibilities
  • Basic life support (BLS) certification
  • Current clinical license in the state in which the hospital resides
  • Magnet recognized certification for specialty area

Preferred:
  • Minimum of 3 years of supervisory or management experience.

Additional Information
Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
Background Check
Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
Artificial Intelligence Disclosure
Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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