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Roofing Customer Service Jobs (NOW HIRING)

Labor Solutions, LLC

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Commercial Roofing Outside Sales

Minneapolis, MN · On-site

$30K - $50K/yr (+ commission)

Collaborate with internal teams to ensure customer satisfaction * Sell products and services across all company branches Qualifications Preferred Experience * Commercial roofing sales * Low-slope ...

Maven Roofing

Customer Service Representative

Hampstead, NC · On-site

$13.50 - $18.25/hr

Customer Service Representative (CSR) - Maven Roofing Location: Hampstead, NC Compensation: Competitive base salary + performance incentives Ready to be the voice of the industry's top roofing ...

Empire Roofing, Inc.

$60 - $80/hr

This position requires expertise in leak detection, roofing repairs, roof coatings, crew leadership, safety compliance, and customer service. Key Responsibilities * Diagnose roof leaks and identify ...

Royalty Roofing USA

Commercial Roofing Sales

Seymour, IN · On-site

$60K - $150K/yr

We continue to grow to service our customers nationwide with offices currently located in Seymour ... Work with the Roofing Operations team to ensure a smooth roof installation * Review completed job ...

Royalty Roofing USA

Commercial Roofing Sales

Milford, MI · Remote

$60K - $150K/yr

We continue to grow to service our customers nationwide with offices currently located in Seymour ... Work with the Roofing Operations team to ensure a smooth roof installation * Review completed job ...

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Roofing Customer Service information

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How much do roofing customer service jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for roofing customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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For Roofing Customer Service jobs, the most frequently searched job titles are:

Customer Service Representative - Roofing

Norwood, MA • On-site

O'LYN Roofing
Construction • 11 - 50 employees
Learn more about O'LYN Roofingexternal

$22 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Job description

Customer Service Representative - Roofing

Location: Norwood, MA

Job Type: Full-Time

Schedule: Monday–Friday, 8:30 AM–5:00 PM

Pay: $22.00–$28.00 per hour


About O'LYN Roofing

O'LYN Roofing is a trusted, family-owned roofing company with a reputation for quality, reliability, and exceptional customer service. We are looking for a friendly, reliable, and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be one of the first points of contact for homeowners interested in working with O'LYN. You will play an important role in creating a positive customer experience while managing incoming leads, qualifying opportunities, scheduling appointments, and supporting our sales and operations teams.

This is a fast-paced position for someone who enjoys talking with people, staying organized, solving problems, and working toward measurable goals.


Key Responsibilities

  • Handle a high volume of inbound and outbound calls while providing exceptional customer service.
  • Respond promptly to new leads from web forms, email, voicemail, and other sources.
  • Qualify homeowners based on project type, location, and other lead criteria.
  • Schedule, confirm, and rebook qualified estimate appointments with the appropriate sales representative.
  • Follow up with leads and opportunities throughout the CRM pipeline using established follow-up procedures.
  • Maintain accurate data entry and document all interactions in the CRM.
  • Resolve customer questions and concerns or route them to the appropriate team member.
  • Work closely with Marketing, Sales, and Production to ensure a smooth customer experience.
  • Assist with customer reviews, warranties, proposals, special projects, and other administrative tasks as needed.
  • Participate in team training and contribute ideas to improve lead quality, scheduling, customer service, and internal processes.

What We're Looking For

Required

  • 1+ years of customer service experience.
  • 1+ years of call center or high-volume phone experience.
  • Excellent verbal and written communication skills.
  • A friendly, professional, and confident phone presence.
  • Strong listening and problem-solving skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Strong attention to detail and accurate data-entry skills.
  • Ability to learn and consistently follow established processes and procedures.
  • Reliable transportation to our Norwood location.
  • Ability to pass a background check.
  • Full-time Monday–Friday, 8:30 AM–5:00 PM availability.


Preferred

  • Previous customer service or call center experience in the home improvement, roofing, construction, HVAC, plumbing, windows, solar, or related industries.
  • Inside sales or appointment-setting experience.
  • Experience working with a CRM.
  • Experience working with lead-generation or appointment-setting processes.


Compensation & Benefits

  • $22.00–$28.00 per hour
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • On-the-job training
  • Team-building outings and activities
  • Quarterly performance incentives
  • Supportive and collaborative work environment
  • Opportunities for growth

Why Join O'LYN Roofing?

When you join O'LYN Roofing, you're joining a family-owned company that values its employees and the homeowners we serve. We believe every team member plays an important role in our success. You'll have the opportunity to develop your customer service, communication, sales, and organizational skills while working alongside a supportive team in a growing company.


Don’t just find a job, build a career with the best in the business. Click Apply to submit your resume, and let’s discuss your future with O'LYN Roofing.


O'LYN Roofing is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.