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Roleplay Jobs in Michigan (NOW HIRING)

TUMI

Assistant Manager

Novi, MI · On-site

Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the ...

Common Citizen

Guest Advisor - Fuel 420

Jackson, MI · On-site

$13.50 - $17.50/hr

Enhance selling skills through practice and roleplay * Hosting or participating in educational events, onsite & offsite The Experience You Bring and the Skills we Need: * Problem solving skills.

All JobsRoleplay JobsRoleplay Jobs in Michigan

Roleplay information

What is a roleplay?

Roleplay jobs involve acting out scenarios, often in a simulated or fictional environment, to train, entertain, or educate others. These roles can range from participating in training exercises for law enforcement or healthcare, to engaging in entertainment or online gaming communities where individuals assume characters. Roleplay jobs require strong improvisational and communication skills, as well as the ability to adapt to different situations and characters. They can be found in physical settings, such as training centers, or virtually, such as online platforms and video games.

What are the key skills and qualifications needed to thrive as a roleplay facilitator?

To thrive as a Roleplay Facilitator, you need a strong background in communication, group dynamics, and scenario planning, often supported by experience in training, education, or drama. Familiarity with digital collaboration tools, learning management systems, or virtual meeting platforms is typically required. Creativity, adaptability, and strong interpersonal skills help facilitators engage participants and manage diverse group interactions. These competencies are essential for creating impactful, realistic learning experiences that drive participant growth and understanding.

What are some common challenges faced by professional roleplay facilitators in training or therapeutic environments?

Professional roleplay facilitators often encounter challenges such as managing participant engagement, ensuring psychological safety, and adapting scenarios to meet diverse learning objectives. It is crucial to create an environment where all participants feel comfortable expressing themselves and taking risks, which requires strong communication and empathy skills. Facilitators must also be adept at providing constructive feedback and guiding debrief sessions to maximize the learning outcomes for each participant.

What is the difference between Roleplay vs Customer Service Representative?

AspectRoleplayCustomer Service Representative
Required CredentialsNone specific, often training providedCustomer service training, sometimes certifications
Work EnvironmentTraining sessions, role-playing scenarios, sometimes remote or in-personCall centers, retail, office settings, often remote or on-site
Industry UsageEntertainment, training, therapy, educationRetail, telecom, banking, hospitality
Common Search/ComparisonRoleplay vs Customer Service

Roleplay involves acting out scenarios for training, entertainment, or therapy, often without formal credentials. Customer Service Representatives handle customer inquiries, requiring specific training and certifications. While both roles involve communication skills, roleplay focuses on simulation, whereas customer service emphasizes real-world problem solving in service environments.

What are popular job titles related to Roleplay jobs in Michigan?

For Roleplay jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Roleplay jobs in Michigan look for?

The top searched job categories for Roleplay jobs in Michigan are:

Roleplay jobs near you
Infographic showing various Roleplay job openings in Michigan as of August 2026, with employment types broken down into 67% Full Time, 22% Part Time, 10% Contract, and 1% Nights. Highlights an 77% Physical, 5% Hybrid, and 18% Remote job distribution.

Assistant Manager

TUMI

Novi, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Tumi rating

8.5

Company rating: 8.5 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Associate Benefits: 

Career pathing
Work-life balance
Training
Paid time off
Pet Insurance
Tuition Reimbursement
Employee Discount
Employee Assistance Program (EAP)
Comprehensive benefits package including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, Supplemental Life insurance, 401(k) with a company match, and commuter benefits. 
Retail Store Associates may be eligible to participate in the quarterly sales bonus program.  Store bonus payout eligibility is determined by performance to the quarterly sales plan which may be prorated depending on various factors.

Your role at Tumi:  

As part of our Retail team, the Assistant Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. 

The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. 

The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI's, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities:
Performance to Goals:

Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

Display a good sense of initiative, able to plan and prioritize, displays strategic thinking, and champion change in an effective manner. 
Take pride in work and strives for excellence.
Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

Training and Developing: Help teach others training content through consistent roleplay and coaching. Demonstrate an openness to new ideas and concepts while quickly learning and applying to the job. Monitor and assist the Store Manager with the training and development for store associates. Complete quarterly goalsetting for personal development.
Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture. Openness to feedback from supervisors, peers and team.
Networking and Recruiting: Assist the Store Manager in recruiting and networking to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates. 

Communication and Relationship Building:

Exercise strong written and verbal skills: Adapt communication skills upwards, laterally and to their team. 
Demonstrate ethical conduct when completing job duties. 
Promote the organization's goals and adapt flexibly to change. 
Ability to remain calm and deescalate situations. 
Collaborate effectively with team.

Compliance:

Assist the Store Manager with managing the store schedule and timecards and payroll. 
Maintain Tumi University Training. 
Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

Ensure the store follows the visual guidelines and directives. 
Enforce excellent client services through the emphasis of utilizing client books, thank you cards and executing event strategies. Ensure a consistent superior client experience.

Who we are: 

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we're committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Why you'll love working here:
At TUMI, you'll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed- guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment- along with competitive salaries and comprehensive benefits programs.
What we value: 
  • INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE.  TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it's our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
  • PARTNERS WE BELIEVE IN.  Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth's beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children's Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
  • CULTURE & INCLUSION.  As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.
The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.
Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Qualifications:

Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
Values a collaborative environment and have an openness to feedback.
The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and uses a ladder to complete job duties. 
Have strong sales and client experience, preferably in the luxury market.
Can demonstrate proven success in meeting sales goals and achieving KPI's.
Flexible availability to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and an ability to lead by example.
Have strong time management skills.

What Tumi employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Tumi

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

1,001 - 5,000 Employees

Headquarters location

South Plainfield, NJ, US

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