Roadside Assistance Customer Service Jobs in Raleigh, NC

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a "home away from home". Continue reading to see what our Roadside Assistance Technician opportunities are all about!

A day-in-the-life of a Roadside Assistance Technician

As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians "Everyday Heroes". Why, you might ask? Well, it's simple. They provide peace of mind to our members through identifying and navigating through vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.

In this role, you will have the opportunity to:

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rates starting at $21.00 in North Carolina. Pay rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

We are looking for candidates who:

Required Qualifications:

• Have a high school diploma or equivalent and a valid driver's license
• Are 21 years of age or older
• Possess a valid state driver's license with minimal driving infractions / incidents.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Have the ability to lift materials weighing up to seventy-five (75) pounds
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications:

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.