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Rma Processor Jobs in Massachusetts (NOW HIRING)

Analog Devices

Lead RMA Rework Inspector

Chelmsford, MA · On-site

Familiarity with RMA processing, repair verification, and failure analysis support. * IPC certification or military-standard inspection certification. For positions requiring access to technical data ...

Analogdevices

Lead RMA Rework Inspector

Chelmsford, MA · On-site

Familiarity with RMA processing, repair verification, and failure analysis support. * IPC certification or military-standard inspection certification. For positions requiring access to technical data ...

Automation Solutions Inc

RMA Coordinator

Franklin, MA

$44K - $56K/yr

Process incoming RMA requests submitted through the RMA Form or Action Requests * Serve as the primary point of contact with the customer throughout the return process * Evaluate and categorize ...

Eastern Bank

Operations Processor

Wakefield, MA · On-site

$19.33 - $28.95/hr

... support this process. Review gathered data and copies of documents to ensure compliance with ... Must have knowledge of the RMA Code of Ethics which is used as an industry standard for providing ...

Eastern Bank

Operations Processor

Wakefield, MA · On-site

$19.33 - $28.95/hr

... support this process. Review gathered data and copies of documents to ensure compliance with ... Must have knowledge of the RMA Code of Ethics which is used as an industry standard for providing ...

coringroup

Receiving Associate

Raynham, MA · On-site

$19/hr

RMA Processing * Process expired goods that have been returned * Prepare production material paperwork and issue it to the shop floor * Adhere to Quality Management System (QMS) requirements in line ...

Morgan Advanced Materials

Quality Engineer

New Bedford, MA · On-site

$72K - $94K/yr

Coordinate RMA process including approval, verification upon receipt, disposition and issuance of subsequent CAPAs. Respond to customer related SCARs as required. * Issue, monitor and evaluate CAPAs ...

coringroup

Receiving Associate

Raynham, MA

$19/hr

RMA Processing * Process expired goods that have been returned * Prepare production material paperwork and issue it to the shop floor * Adhere to Quality Management System (QMS) requirements in line ...

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Rma Processor information

What is an RMA processor?

RMA Processors are professionals responsible for handling Return Merchandise Authorization (RMA) requests within a company. Their main tasks include processing product returns, validating warranty claims, coordinating replacements or repairs, and ensuring accurate records of returned goods. They often work closely with customer service, warehouse, and quality assurance teams to resolve customer issues efficiently. RMA Processors help streamline the return process, improve customer satisfaction, and maintain inventory accuracy.

What are the key skills and qualifications needed to thrive as an RMA processor, and why are they important?

To thrive as an RMA Processor, you need strong attention to detail, organizational skills, and experience in inventory management or logistics, often requiring a high school diploma or equivalent. Familiarity with return merchandise authorization (RMA) systems, ERP software, and proficiency in Microsoft Office are typically expected. Excellent communication, problem-solving abilities, and customer service skills help you efficiently resolve issues and coordinate with internal teams. These skills ensure accurate tracking of returns, customer satisfaction, and smooth operations within supply chain and warranty processes.

What are some common challenges faced by RMA processors and how can they be managed effectively?

RMA Processors often encounter challenges such as managing high volumes of returns, ensuring accurate documentation, and coordinating with multiple departments like customer service and logistics. Staying organized and detail-oriented is crucial to avoid processing errors and delays. Effective communication and proactive problem-solving help in resolving discrepancies quickly, while familiarity with inventory management systems can streamline the workflow. Regular training and clear procedures also support RMA Processors in handling these challenges efficiently.

What is the difference between Rma Processor vs Customer Service Representative?

AspectRma ProcessorCustomer Service Representative
CredentialsTypically requires basic computer skills, familiarity with return policiesRequires strong communication skills, customer service experience
Work EnvironmentOffice or warehouse setting, focused on processing returnsCall centers, retail, or office environments, focused on customer interaction
Industry UsageCommon in electronics, retail, and manufacturing sectorsWidespread across various industries including retail, telecom, and services

The main difference is that Rma Processors focus on managing product returns and warranty claims, requiring specific knowledge of return procedures. Customer Service Representatives handle broader customer inquiries and support, often involving communication skills and problem-solving. Both roles are essential in customer-facing industries but serve different functions within the customer support process.

What are popular job titles related to Rma Processor jobs in Massachusetts?

For Rma Processor jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Rma Processor jobs in Massachusetts look for?

The top searched job categories for Rma Processor jobs in Massachusetts are:

What cities in Massachusetts are hiring for Rma Processor jobs?

Cities in Massachusetts with the most Rma Processor job openings:

Rma Processor jobs near you

Failure Analysis RMA Manager

Vicor Corporation

Andover, MA

$111K - $135K/yr

Full-time

Re-posted 2 days ago

Vicor Corporation rating

8.0

Company rating: 8.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

59th of 159 rated electronics manufacturers

Job description

Job Summary

Vicor is a place where engineers see the impact of their work every day. We're an American manufacturer of advanced 48V centric DC-DC converters with industry-leading power and current density, enabling breakthrough power delivery performance. As an engineering-focused company, we provide a hands-on opportunity to further innovate and advance the topologies, control systems, components and packaging of our power modules and the power delivery networks that drive key advancements in AI, electric vehicles, and aerospace.

In this role the motivated and highly technical Quality professional will maintain and improve our return merchandise authorization (RMA) processing including cycle time, administration, publishing reports and direct line communication with customers on technical aspects of Quality related product issues.

Job Description
  • Receive and review customer requests for product returns, evaluate eligibility based on company policies, and generate RMA numbers for approved returns
  • Administer and process RMAs from all customers as directed by management.
  • Provide prompt and helpful assistance to customers inquiring about the RMA process, status of returns, and product replacement or refund options.
  • Become well versed on Vicor products in order to guide a team of Engineers in failure analysis of customer returns and technical report writing.
  • Interface with external customers and Applications Engineering on customer facing issues.
  • Data mining, data reporting and report publishing specific to RMA performance metrics including PPM and cycle time to closure
  • Work with factory quality and manufacturing teams to drive corrective and preventive action for external product related issues
  • Coordinate objectives with production procedures in cooperation with other managers and department heads to maximize product quality and minimize costs.
Education / Qualifications
  • Bachelor's Degree in a technical discipline, BSEE preferred but not required.
  • 5-10 years of experience in an electronics manufacturing environment in a technical role within failure analysis.
  • Well organized with the ability to properly program manage a significant amount of activities within the technical operations group.
  • Must have good interpersonal skills and have the ability to coordinate with other managers and department heads.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Vicor is an EO employer - M/F/Veteran/DisabilityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Compensation Data

Salary Range $111,040 - $135,000

Please note: This range is based on our current market driven pay structures. Individual salaries are determined based upon a variety of factors including but not limited to, a candidates overall qualifications, such as skills, education, and experience as well as company internal equity.

What Vicor Corporation employees say

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