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Rma Case Manager Jobs (NOW HIRING)

Rescue Mission Alliance

HOUSE MANAGER

Oxnard, CA · On-site

$18 - $21/hr

RMA partners with local churches to meet the spiritual needs of the people we serve. The Lighthouse ... case management, education, life skills development, vocational training, employment and ...

IVI RMA North America

Registered Nurse-RN

Springfield, NJ · On-site

$85K - $95K/yr

Implements Provider directives through management of diagnostic and clinical treatment plans. * Provides care for assigned patients by applying appropriate RMA workflows, policies and clinical ...

TimeDoc Health

Bilingual Care Coord I

Cary, NC · On-site

$21 - $26.75/hr

Minimum 1-3 year of experience as a CMA/RMA, LPN, or RN * Active certification or multistate ... Care coordination or case management experience * Strong verbal and written communication skills in ...

Search Made Easy

Account Manager (CXP-1)

Vernon Hills, IL · Hybrid

$55K - $60K/yr

Case Management: Utilize Case Management protocol for entry and follow-up of issues regarding Return Material Authorization (RMA), ISO complaints, and claims. * Collaboration: Work closely with ...

Aston Carter

Office Assistant

Dover, PA

$20 - $23/hr

... RMA Specialist with their daily tasks and case management. * Book travel arrangements for field service technicians, ensuring accurate and timely itineraries. * Utilize CRM and ERP systems to ...

Aston Carter

Office Assistant

Dover, PA · On-site

$20 - $23/hr

... RMA Specialist with their daily tasks and case management. * Book travel arrangements for field service technicians, ensuring accurate and timely itineraries. * Utilize CRM and ERP systems to ...

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How much do rma case manager jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for rma case manager in the United States is $22.95, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $24.76 per hour, depending on experience, location, and employer.

How does an RMA Case Manager typically collaborate with other departments to resolve product return issues?

An RMA Case Manager frequently works closely with departments such as customer service, technical support, logistics, and quality assurance to resolve product return and replacement cases efficiently. They coordinate with customer service to gather detailed information, collaborate with technical support to verify product issues, and liaise with logistics teams to manage the physical movement of returned items. Effective communication and cross-departmental teamwork are essential, as timely resolutions often depend on input and actions from multiple teams. This collaborative environment helps ensure a positive customer experience and minimizes turnaround time.

What are the key skills and qualifications needed to thrive as an RMA Case Manager, and why are they important?

To thrive as an RMA Case Manager, you need a solid understanding of case management principles, relevant healthcare or social work experience, and often a bachelor's degree in a related field. Familiarity with case management software, electronic health records, and regulatory compliance systems such as HIPAA is typically required. Exceptional organizational skills, problem-solving abilities, and strong interpersonal communication help you excel in coordinating care and advocating for clients. These skills ensure effective case resolution, regulatory compliance, and optimal support for clients navigating complex health or social service systems.

What is the difference between Rma Case Manager vs Claims Specialist?

AspectRma Case ManagerClaims Specialist
CredentialsTypically requires industry-specific certifications, experience in returns managementOften requires insurance or claims processing certifications
Work EnvironmentCustomer service, warranty, and product return departmentsInsurance companies, healthcare, or corporate claims departments
Employer & IndustryManufacturers, retailers, warranty providersInsurance firms, healthcare providers, corporate sectors
Search & Comparison IntentUnderstanding return process roles, warranty managementClaims processing, insurance claims handling

While both roles involve managing cases related to customer or client issues, the Rma Case Manager primarily focuses on product returns and warranty claims within manufacturing or retail settings. In contrast, Claims Specialists handle insurance or healthcare claims. The roles share similar skills in documentation and customer communication but differ in industry focus and specific certifications.

What are RMA Case Managers?

RMA Case Managers are professionals responsible for overseeing and coordinating the Return Merchandise Authorization (RMA) process within a company. They manage cases where customers return products due to defects, warranty claims, or other issues, ensuring that returns are handled efficiently and in accordance with company policies. RMA Case Managers communicate with customers, process return requests, and collaborate with other departments such as logistics, quality assurance, and customer service. Their goal is to ensure customer satisfaction while minimizing costs and maintaining accurate records throughout the return process.

What is the role of a RMA manager?

A RMA (Return Merchandise Authorization) manager oversees the process of handling product returns, repairs, and exchanges within a company. They coordinate with customers, suppliers, and internal teams to ensure efficient processing, maintain records, and resolve issues related to product returns. Strong organizational skills and knowledge of company policies are essential for this role.
What cities are hiring for Rma Case Manager jobs? Cities with the most Rma Case Manager job openings:
Infographic showing various Rma Case Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $47,743 per year, or $23 per hour.
HOUSE MANAGER

HOUSE MANAGER

Rescue Mission Alliance

Oxnard, CA • On-site

$18 - $21/hr

Full-time

Posted 5 days ago

Job description



Organization

The Rescue Mission Alliance (RMA) is a Christian non-profit organization that has been serving the less fortunate in Southern California through emergency and long-term rehabilitation services since 1972. RMA partners with local churches to meet the spiritual needs of the people we serve. The Lighthouse for Women & Children provides a complete continuum of care specifically tailored to the needs of homeless women and women with children by offering shelter, intervention, substance abuse recovery, case management, education, life skills development, vocational training, employment and transitional housing.

Summary

The House Manager position is an essential part of the success of the Lighthouse for Women and Children. The House Manager assists with operations, volunteer coordination, and residents during the day and must be available in the evening when an emergency arises. This position offers room and board as part of their salary. Reporting directly to the Program Manager, the House Manager, will also adhere to and promote all Rescue Mission Alliance (RMA) policies and procedures. This is a full­time, non-exempt position, who will work closely with all the staff of Lighthouse. Compensation is commensurate with skills and experience and includes benefits.

Essential Duties & Responsibilities

  • Assist Program Manager with operations and safety of all Lighthouse facilities, staff and residents.
  • Lives on site to oversee the safety of the facility at night.
  • Coordination of volunteers, events, volunteer tracking, and recruitment.
  • Receive, drop off, organize, and distribute donations and deliveries.
  • Keep records of supplies and place orders when needed.
  • Promotes the physical, spiritual, emotional, personal, educational, and vocational welfare of the program clients in Gospel context.
  • Must be able to explain the Gospel on occasion to clients who may feel lost and unsure of their current spiritual condition.
  • Help with drug testing and routine room searches when necessary.
  • Keeps a daily log and weekly reports on the activity to the Program Manager.
  • Help with bag and belongings check of Residents returning on site.
  • Keeps Lighthouse Staff informed of any problems or potential problems, including drug use and any other discipline issues. Communicate, communicate, and communicate!
  • When needed, help maintain medication records for residents and follow medication policy.
  • Frequent inspections of sites to ensure safety and cleanliness.
  • Communicates truth and practices integrity in all matters.
  • Must be willing to work weekends and evenings.
  • Demonstrates a Christian example and routinely interacts with clients and guests in a fair and Godly manner.

Other Duties & Responsibilities

  • Promote RMA Safety Program and alignment with the Injury and Illness Prevention Program (IIPP) and Smith Systems policies and procedures, model safe work practices
  • Occasional driving duties, vehicles inspections, and coordinating maintenance.
  • A “Servant Leader” in actual everyday situations in alignment with RMA’s Lead Like Jesus commitment and Mission/Vision/Values

Supervisory Responsibilities

  • The House Manager will assist the Program Manager and help oversee operations, safety, and overall function of the Lighthouse facilities and its residents.

Qualifications

  • Committed Christian, in agreement with RMA’s Statement of Faith and active in a local church.
  • Teachable spirit and ability to submit to leadership.
  • Self-motivated, exhibiting responsibility, maturity, integrity, and dependability.
  • Valid California driver’s license and insurable under RMA.

Skills

  • Excellent written and oral communication skills.
  • Strong administrative skills, including record keeping, time management, and use of computers and software.
  • Good interpersonal skills.

Software

Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) and Mission Tracker. As well as several predetermined reports.

Physical Demands

  • This position requires an extended amount of time working in an office environment.
  • Must be able to sit and/or stand for long periods.
  • Ability to lift up to 30 lbs. without assistance.

Equipment

  • Basic office equipment, such as computers, copiers, and printers.
  • Cars and vans.

Work Environment

Although this position functions to a large degree in an office setting, as a part of normal duties, this position will be in locations with an at-risk population where errant behavior and risk of infectious disease may be present. Appropriate safety considerations will be required to avoid illness or injury.