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Rma Analyst Jobs in Foley, AL (NOW HIRING)

SmartBank

Relationship Manager

Fairhope, AL

Gathers related financial and general business information, performs financial analyses needed to ... RMA - Credit Risk Certification preferred * Graduate School of Banking preferred * TBA Lending ...

SmartBank

Relationship Manager

Pensacola, FL · On-site

Gathers related financial and general business information, performs financial analyses needed to ... RMA - Credit Risk Certification preferred * Graduate School of Banking preferred * TBA Lending ...

SmartBank

Relationship Manager

Pensacola, FL

Gathers related financial and general business information, performs financial analyses needed to ... RMA - Credit Risk Certification preferred * Graduate School of Banking preferred * TBA Lending ...

All JobsRma Analyst JobsRma Analyst Jobs in Foley, AL

Rma Analyst information

See Foley, AL salary details

$26.5K

$62.7K

$111.3K

How much do rma analyst jobs pay per year?

As of Aug 20, 2026, the average yearly pay for rma analyst in Foley, AL is $62,697.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,900.00 and $74,500.00 per year, depending on experience, location, and employer.

What is an RMA analyst?

RMA Analysts, or Return Merchandise Authorization Analysts, are professionals responsible for handling and processing product returns within a company. They review return requests from customers, determine if products are eligible for return based on company policies, and coordinate the logistics of returning, repairing, or replacing items. RMA Analysts also analyze return patterns to identify potential issues with products, communicate with customers and vendors, and help improve the return process to enhance customer satisfaction and reduce costs. Their role is critical in maintaining efficient reverse logistics and ensuring customer concerns are addressed promptly.

What are the key skills and qualifications needed to thrive as an RMA analyst?

To thrive as an RMA Analyst, you need a strong background in data analysis, quality assurance, and familiarity with return merchandise authorization processes, typically supported by a relevant degree in business, supply chain, or a related field. Proficiency with ERP systems, inventory management software, and Microsoft Excel is commonly required, and certifications like APICS can be advantageous. Strong attention to detail, problem-solving abilities, and effective communication skills help distinguish top performers in this role. These skills ensure efficient processing of returns, accurate reporting, and smooth coordination between customers, suppliers, and internal teams.

How does an RMA analyst typically collaborate with other departments to resolve product return issues?

As an RMA Analyst, you'll regularly work with teams such as customer service, technical support, and logistics to ensure that product returns are processed efficiently and accurately. Your role often involves investigating the root cause of returns, coordinating with quality assurance to assess product defects, and communicating with warehouse staff to manage inventory adjustments. Effective collaboration helps streamline the RMA process, minimize losses, and improve customer satisfaction. Building strong relationships with these departments is key to resolving complex return cases and implementing preventive measures.

What is the difference between Rma Analyst vs Customer Service Representative?

AspectRma AnalystCustomer Service Representative
Required CredentialsAssociate's or Bachelor's degree, certifications in logistics or supply chainHigh school diploma or equivalent, customer service training
Work EnvironmentOffice setting, logistics or warehouse environmentCall centers, retail stores, or office settings
Employer & Industry UsageManufacturing, electronics, retail sectorsRetail, telecommunications, service industries

The main difference is that Rma Analysts focus on processing returns, warranty claims, and product repairs within supply chain operations, while Customer Service Representatives handle customer inquiries, support, and service issues. Rma Analysts require technical knowledge of logistics and product management, whereas Customer Service Reps emphasize communication skills. Both roles are essential in customer satisfaction but serve different functions within organizations.

Is an Rma analyst a good career choice?

An RMA analyst manages return merchandise authorizations, focusing on processing returns, troubleshooting product issues, and coordinating with logistics and customer service. The role offers opportunities for problem-solving, technical skills development, and can lead to advancement in supply chain or quality assurance fields. Job stability and growth depend on industry demand and individual performance.
Rma Analyst jobs near you
Infographic showing various Rma Analyst job openings in Foley, AL as of June 2026, with employment types broken down into 59% Full Time, 24% Part Time, 14% Contract, and 3% Nights. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $62,697 per year, or $30.1 per hour.

Relationship Manager

SmartBank

Fairhope, AL

Full-time

Re-posted 20 days ago

Job description

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence.

Our Relationship Managers will be held accountable for:

  • Upholding SmartBank Core Values and Core Purpose.
  • Developing new customer prospects and business for the financial institution.
  • Completing each loan application and all pre-processing functions in a timely manner. Gathers related financial and general business information, performs financial analyses needed to make credit decisions, participates in team credit decisions and communicates with prospects and customers to close sales.
  • Screening loan request based on financial institution policies and on types of loans offered by the institution. Orders appraisals, credit reports, background checks, reference checks and other information as needed on loan applicants.
  • Responsible to monitor overall profitability of relationships and negotiates terms, fees, and structures to the mutual benefit of the client and SmartBank.
  • Evaluating potential customer loan requests and makes loan recommendations to management. Reviews new laws and regulations that influence business lending within the financial institution and makes recommendations to management when necessary.
  • Communicating complex approvals or denials to the borrower. Promotes and participates in the financial institution's special credit programs and other CRA programs.

Ideal candidates for the role will include:

  • High School Diploma required.
  • Bachelor's degree business, finance or management preferred.
  • Minimum of 5 years experience in banking or sales lending field.
  • RMA - Credit Risk Certification preferred
  • Graduate School of Banking preferred
  • TBA Lending Schools - Commercial Lending preferred

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