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What is an RGA Clerk?

An RGA Clerk, or Returned Goods Authorization Clerk, is responsible for processing and managing product returns within a company. They handle the documentation and authorization of customer returns, ensure returned items are recorded accurately in inventory systems, and coordinate with other departments to resolve issues related to returned goods. RGA Clerks play a key role in maintaining inventory accuracy and ensuring customer satisfaction by facilitating smooth returns processes. Their duties may also include inspecting returned products and communicating with suppliers or manufacturers regarding defective or unsatisfactory items.

What are the key skills and qualifications needed to thrive as an RGA Clerk?

To thrive as an RGA (Return Goods Authorization) Clerk, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with inventory management software, ERP systems, and basic office applications is typically required. Strong communication, problem-solving abilities, and customer service orientation help manage returns efficiently and maintain positive relationships. These skills are vital for ensuring accuracy in processing returns, minimizing errors, and supporting smooth warehouse or supply chain operations.

What are some common challenges faced by an RGA Clerk and how can they be overcome?

RGA Clerks often encounter challenges such as managing high volumes of return requests, ensuring accurate documentation, and coordinating with multiple departments like customer service, warehouse, and accounting. Staying organized and detail-oriented is essential to avoid errors and delays. Developing effective communication skills and becoming proficient with inventory management systems can help streamline the process and resolve issues quickly. Proactively seeking feedback and collaborating closely with team members can also prevent misunderstandings and improve workflow.

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What states have the most Rga Clerk jobs?

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Rga Clerk jobs near you
Infographic showing various Rga Clerk job openings in the United States as of July 2026, with employment types broken down into 63% Full Time, 35% Part Time, 1% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Returns Department Shipper / Receiver

Goodyear, AZ • On-site

United Refrigeration Inc.
See more jobs at United Refrigeration Inc.external

$17.50 - $21.25/hr

Full-time

Posted 12 days ago

Job description

Overview

General Summary

Responsible for receiving, processing, documenting, and shipping defective and returned products in accordance with vendor return procedures.

Supervisor

Returns Manager


Responsibilities

Essential Job Functions

  1. Receive defective product from branches and enter the product into the OS.
  2. Verify that the information entered by the branch into the OS matches the defective product received, including date codes and serial numbers.
  3. Place incoming product in the designated collection area identified by vendor name and account number.
  4. Process weekly, bi-monthly, and monthly vendor returns.
  5. Verify that the piece count in the OS matches the physical piece count on hand.
  6. When an RGA is not required, create an RMPO and send the parts to the vendor.
  7. When an RGA is required, submit the request to the vendor by email with the required Excel report.
  8. Upload EDI files to the vendor's portal when required.
  9. When individual claim entry is required through a vendor portal, forward the paperwork to the Philadelphia Returns Office and retain the parts for 90 days in case the vendor requests their return.
  10. For vendors operating on a percentage-of-sales arrangement, create RMPOs and provide the batch number to the Claims Specialist.
  11. Send vendor-tag paperwork to the Philadelphia Returns Office.
  12. Send batch numbers to the Claims Clerk by email when paper forms are not required.
  13. Participate in the October physical inventory.
  14. Attempt to return all product in the Returns Center to the appropriate vendors before physical inventory.
  15. Count all product remaining in the Returns Center on the day of physical inventory.
  16. Reconcile product in transit by contacting branches as necessary.
  17. Send all product that is not required to be returned to a vendor to the scrap yard.
  18. Provide the scrap yard check to the Returns Manager for deposit.

Qualifications

Skills and Abilities

  1. Knowledge of inventory receiving procedures required.
  2. Ability to accurately verify product information, including date codes, serial numbers, and piece counts.
  3. Ability to accurately process return information in OS.
  4. Ability to follow vendor-specific return procedures.
  1. Fork lift experience mandatory requirement

Equipment / Systems

  1. Computer.
  2. Vendor portals.
  3. Excel.

 

Work Conditions

  1. Climate Controlled Warehouse Environment
  2. Daily handling of previously installed A/C and refrigeration parts.
  3. Heavy lifting required 
  4. Physical inventory is conducted annually in October.