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Rewards Club Representative Jobs in Missouri (NOW HIRING)

Genesis Health Clubs

Club Manager

Independence, MO · On-site

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)

Genesis Health Clubs

Club Manager

Springfield, MO · On-site

$56K - $82K/yr

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)

Genesis Health Clubs

Club Manager

Kansas City, MO · On-site

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)

Genesis Health Clubs

Club Manager

Independence, MO · On-site

Present a professional demeanor at all times when representing the Genesis Health Clubs * Provide ... Above-industry average pay and strong employee rewards * Medical and dental coverage * 401(k)

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Rewards Club Representative information

What is the difference between Rewards Club Representative vs Customer Service Associate?

AspectRewards Club RepresentativeCustomer Service Associate
CredentialsBasic customer service skills, sometimes loyalty program knowledgeBasic customer service skills, sometimes retail or service industry experience
Work EnvironmentCasino, hospitality, or retail loyalty programsRetail stores, call centers, or service counters
Employer & IndustryCasinos, hotels, retail chainsRetail, hospitality, or service industries

Both roles focus on customer interaction, but Rewards Club Representatives specialize in managing loyalty programs within casinos or retail environments, while Customer Service Associates handle general customer inquiries across various industries. The main difference lies in the specific focus on rewards programs versus broader customer service tasks.

What are some common challenges rewards club representatives face when assisting members, and how can they effectively overcome them?

Rewards Club Representatives often encounter challenges such as handling dissatisfied members, clarifying complex program rules, and managing high volumes of inquiries during peak times. To overcome these, it's important to develop strong communication and problem-solving skills, remain patient, and stay up-to-date with program details and updates. Building rapport with members and working closely with team members helps ensure issues are resolved efficiently and customers have positive experiences.

What are the key skills and qualifications needed to thrive as a rewards club representative?

To thrive as a Rewards Club Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, loyalty program software, and customer relationship management (CRM) tools is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help you build rapport and resolve member concerns effectively. These skills ensure a positive guest experience, foster customer loyalty, and support the overall success of the rewards program.

What is a rewards club representative?

Rewards Club Representatives are customer service professionals who manage and promote loyalty or rewards programs for businesses, such as casinos, hotels, or retail stores. Their main responsibilities include enrolling new members, explaining program benefits, answering questions, and resolving issues related to rewards points or member accounts. They also help ensure members have a positive experience, encouraging repeat business and customer loyalty. Rewards Club Representatives often work at dedicated desks or kiosks, interacting directly with customers both in person and sometimes over the phone or online.
What are popular job titles related to Rewards Club Representative jobs in Missouri? For Rewards Club Representative jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Rewards Club Representative jobs in Missouri look for? The top searched job categories for Rewards Club Representative jobs in Missouri are:
What cities in Missouri are hiring for Rewards Club Representative jobs? Cities in Missouri with the most Rewards Club Representative job openings:
Rewards Club Representative jobs near you
Infographic showing various Rewards Club Representative job openings in Missouri as of August 2026, with employment types broken down into 77% Full Time, and 23% Part Time. Highlights an 100% In-person job distribution.

Club Manager

Genesis Health Clubs

Independence, MO • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 11 days ago

Genesis Health Clubs rating

5.2

Company rating: 5.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

53rd of 63 rated gym and leisure clubs

Job description

Position: Club Manager
Reports to: Regional Club Manager
Employee Type: Full Time
Job Summary:
Ensure the financial growth and sales performance of the club by overseeing all aspects of the sales operations. Execution and inspection of all sales operations including the activities of all Fitness Advisors and supporting departments. Manage and participate in all sales related functions including prospecting, staff training, new members sales and member retention.
Duties and Responsibilities:
  • Achieve monthly and yearly sales goals
  • Train and motivate team daily to achieve club objectives
  • Conduct daily sales meetings to discuss performance and objectives with team
  • Recruitment, interview and train all new staff
  • Report sales activity daily
  • Promptly respond to members concerns
  • Ensure club meets all standards for cleanliness, maintenance, and safety
  • Attend all staff and club meetings and events
  • Establish and maintain professional relationships with staff
  • Maintain and update sales policies and procedures
  • Always know and be aware of club revenues and goals
  • Works closely with retention departments to ensure high participation in the facilities
  • Ensures that all required documentation is completed in a timely manner.
  • Ability to respond quickly and appropriately to emergency situations.
  • Perform other duties and assignments as necessary or required
  • Grow dues base and constantly know you dues line
  • Help support and grow all departments in the facility
  • Produce staff that can grow with the company and become Club Managers

Expectations:
  • Present a professional demeanor at all times when representing the Genesis Health Clubs
  • Provide input in developing strategies to support goals and objectives
  • Recommend staff development/education activities
  • Develop and build a team atmosphere among staff and departments
  • Ability to respond to common inquiries or complaints

Job Requirements:
  • Available to work weekends and evenings and holidays
  • Must hold current CPR certification or obtain within 60 days of start date
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • Customer service abilities

Physical Requirements:
  • Ability to stand for long periods of time
  • Ability to lift up to 35 pounds
  • Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs
Join the Genesis Health Clubs Family - Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 88 locations across 14 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we're a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
  • Above-industry average pay and strong employee rewards
  • Medical and dental coverage
  • 401(k)
  • Paid Time Off (PTO)
  • Rapid career advancement in a fast-growing organization
  • The opportunity to uplift your community every day
  • Free all-access gym membership
  • A passionate, supportive culture where Staff is Family

Whether you're training clients one-on-one or helping families stay active through our extended brands, you'll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you're passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website:

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