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Returns Processor Jobs in Massachusetts (NOW HIRING)

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... return processing (final client copy assembly) - Client invoice and payment processing Preferences: - Working knowledge of Quickbooks / Quickbooks Online preferred - MS Windows / MS Office Suite / G ...

Key Responsibilities Return Intake & Customer Communication * Process incoming RMA requests submitted through the RMA Form or Action Requests * Serve as the primary point of contact with the customer ...

Tax Preparer

Boston, MA · On-site

$25 - $35/hr

This role is ideal for someone who brings experience from a tax-focused environment and can balance administrative coordination with accurate return processing. The position works fully onsite and ...

Handling customer return process * Expediting Orders * Purchasing Parts * Updating the CRM Database * Performing research as needed * Customer follow-up * Participation in onsite channel partner ...

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

Initiate RMAs promptly and keep customers informed throughout the return process.Monitor all communication channels for potential complaints and escalate immediately to Quality.Follow internal ...

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

Initiate RMAs promptly and keep customers informed throughout the return process. * Monitor all communication channels for potential complaints and escalate immediately to Quality. * Follow internal ...

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

Initiate RMAs promptly and keep customers informed throughout the return process. * Monitor all communication channels for potential complaints and escalate immediately to Quality. * Follow internal ...

Customer Service Representative

Abington, MA · On-site

$17 - $23/hr

Initiate RMAs promptly and keep customers informed throughout the return process. * Monitor all communication channels for potential complaints and escalate immediately to Quality. * Follow internal ...

Showing results 21-40

Returns Processor information

See Massachusetts salary details

$9

$18

$28

How much do returns processor jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for returns processor in Massachusetts is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $21.01 per hour, depending on experience, location, and employer.

What does a returns processor do?

A Returns Processor is responsible for handling returned merchandise in a warehouse or retail environment. Their main duties include inspecting returned items, verifying return authorization, processing refunds or exchanges, and updating inventory records. They ensure that products are correctly sorted, restocked, refurbished, or disposed of according to company policies. Returns Processors play a crucial role in maintaining inventory accuracy and customer satisfaction by ensuring the returns process is smooth and efficient.

What are the key skills and qualifications needed to thrive as a returns processor, and why are they important?

To thrive as a Returns Processor, you need strong organizational skills, attention to detail, and basic knowledge of inventory management, typically supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory tracking software is commonly required. Effective communication, problem-solving abilities, and reliability help you stand out in this role. These skills ensure accurate and efficient processing of returned goods, minimizing errors and maintaining smooth warehouse operations.

What are some common challenges returns processors face and how can they be managed effectively?

Returns Processors often encounter challenges such as handling high volumes of returned merchandise during peak seasons, managing discrepancies in return documentation, and ensuring products are accurately inspected and sorted. Effective time management, attention to detail, and clear communication with warehouse and customer service teams are key to overcoming these challenges. Utilizing inventory management systems and following established return policies can also help streamline the process and minimize errors.

What is the difference between Returns Processor vs Refund Specialist?

AspectReturns ProcessorRefund Specialist
CredentialsBasic computer skills, sometimes customer service experienceCustomer service training, basic financial knowledge
Work EnvironmentWarehouse, retail, or distribution centersCall centers, retail support offices
Industry UsageRetail, e-commerce, logisticsRetail, financial services, e-commerce
Job FocusProcessing returned items and updating inventoryHandling refund requests and processing financial reimbursements

While both roles involve customer interactions and processing transactions, Returns Processors primarily handle returned items and inventory updates, whereas Refund Specialists focus on managing refund requests and financial reimbursements. Understanding these differences helps employers and job seekers identify the right position based on skills and work environment.

What are popular job titles related to Returns Processor jobs in Massachusetts?

For Returns Processor jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Returns Processor jobs in Massachusetts look for?

The top searched job categories for Returns Processor jobs in Massachusetts are:

Infographic showing various Returns Processor job openings in Massachusetts as of August 2026, with employment types broken down into 70% Full Time, 25% Part Time, 2% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,030 per year, or $18.3 per hour.

Quickbooks Bookkeeper / Office Assistant

Three Rivers, MA • On-site

$20 - $25/hr

Part-time

PTO

Posted 11 days ago

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Job description

Part time in office position to include, but not limited to:

- Bookkeeping using Quickbooks / Quickbooks Online

- Communication with clients

- Reception and Administrative office duties

- Client scheduling

- Tax return processing (final client copy assembly)

- Client invoice and payment processing


Preferences:

- Working knowledge of Quickbooks / Quickbooks Online preferred

- MS Windows / MS Office Suite / G-Suite proficient


Benefits:

- Flexible hours (Additional hours will be required during tax season (February-April))

- Paid time off / Paid holidays