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Returns Associate Jobs in Watertown, CT (NOW HIRING)

bozzutos

Support - Returns Clerk

North Haven, CT · On-site

$18/hr

As the Returns Bay Clerk, you are responsible for, but not limited to, the accurate processing of ... Maintain and drive safety policies to all associates; driving for accountability of safe practices ...

Bozzuto's, Inc.

Support - Returns Clerk

North Haven, CT · On-site

$18/hr

As the Returns Bay Clerk, you are responsible for, but not limited to, the accurate processing of ... Maintain and drive safety policies to all associates; driving for accountability of safe practices ...

Randstad

Picker Packer in Berlin

Berlin, CT · On-site

$16 - $17/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Salary: $16 - 17 per hour + none Reference: 1162175-3 We are currently hiring across multiple functions, including 20+ immediate openings for Kitters, dedicated Returns Associates, and urgent Weekend ...

Centric Business Systems

Warehouse Associate

Rocky Hill, CT · On-site

$15.25 - $18/hr

Logistics Warehouse Associate The Logistics Warehouse Associate is a mid-level position responsible ... Perform hard drive replacements and securely erase data on lease-return equipment. * Participate in ...

New

Staples

Retail Sales Associate (Shelton, CT)

Shelton, CT

$15 - $17.25/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Staples

Retail Sales Associate (Torrington, CT)

Torrington, CT · On-site

$17 - $17.25/hr

  • Dental

  • Vision

  • Retirement

  • PTO

You'll help customers find products, provide solutions, and handle returns or online pickups. You ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Citi Trends

Store Sales Associate

Waterbury, CT · On-site

$15.25 - $17.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Citi Trends

Store Sales Associate

Waterbury, CT

$15.25 - $17.75/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Citi Trends

Store Sales Associate

Hamden, CT · On-site

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Citi Trends

Store Sales Associate

Hamden, CT

$14.75 - $17/hr

Citi Trends is looking for a dedicated Store Sales Associate to join our team at one of the largest ... returns, voids and checks - Handles maintenance and housekeeping duties as assigned - Provides ...

Staples

Retail Sales Associate (Torrington, CT)

Torrington, CT · On-site

$14.50 - $16.75/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Burlington Stores

Cashier Associate - Part Time

Bristol, CT · On-site

$16.94/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...

Burlington Stores

Cashier Associate - Part Time

Newington, CT · On-site

$16.94/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...

Burlington Stores

Cashier Associate - Part Time

Farmington, CT · On-site

$16.94/hr

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Process layaways, returns, and exchanges * Perform other tasks as assigned by manager from time-to ... Part-time associates, based on hours worked, may be eligible for Burlington's benefits package ...

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All JobsReturns Associate JobsReturns Associate Jobs in Watertown, CT

Returns Associate information

See Watertown, CT salary details

$10

$16

$21

How much do returns associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for returns associate in Watertown, CT is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $17.74 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Watertown, CT are hiring for Returns Associate jobs? Cities near Watertown, CT with the most Returns Associate job openings:
Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Watertown, CT as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $34,988 per year, or $16.8 per hour.

Support - Returns Clerk

bozzutos

North Haven, CT • On-site

$18/hr

Full-time

Re-posted 14 days ago

Bozzuto's rating

7.9

Company rating: 7.9 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

12th of 49 rated food wholesalers

Job description

Position Overview:

As the Returns Bay Clerk, you are responsible for, but not limited to, the accurate processing of returned assets or products while unloading/loading trailers in a safe manner.  You utilize designated company computer systems, record required information that generates timely billing, and interact with truck drivers in a professional manner. 

RESPONSIBILITIES:

  • Utilize the AS400 program in AMOV to scan all assets and/or products off of trailers for the purpose of providing an account of the items
  • Verify the accuracy of driver paperwork against what is actually unloaded from the trailer.  Identify the required temperature zone of unloaded products as stated with the driver load diagram and load the item in a damage-free manner.
  • Working in a collaborative manner with other departments to communicate any discrepancies, aligning on effective conflict resolution practices
  • Properly constructing a pallet utilizing the interlocking case method, attaching selection labels to each in the correct position, and securing appropriately with plastic wrap while maintaining product quality at all times
  • Accurately slots sellable returned product in the warehouse of origin using the BUDS function of the system and documents that information appropriately on specified forms
  • Processes salvage product for key customers on designated forms and loads it properly
  • Ensures that all perishable refrigeration units are set at their appropriate temperature and monitors their proper function, immediately communicating any discrepancies
  • Scans, loads, and completes all cardboard bales correctly and completes all accompanying paperwork accurately and legibly; understands how to use the provided scales with cardboard weights
  • Compacts all plastic and cardboard safely and efficiently and loads according to specified guidelines, being accurate and timely with the appropriate documentation
  • Supplies other departments with daily asset needs such as e-jacks, load straps, ice-cream bins, bulkheads; manages the proper charges of e-jacks for daily use
  • Maintains all established productivity standards for the position, performs value-added work at all times, and proactively seeks direction from one in charge during slow times
  • Perform other duties as assigned by leadership

Environment:

  • Warehouse Grocery – approx. 50F – 90F
  • Warehouse Perishable – approx. 26F -  60F
  • Warehouse Freezer – approx. 0F - -20F

Schedule:

3 schedules available

  • Tuesday - Saturday
  • 4:00am - 12:30pm
    • OR
  • Sunday - Thursday
  • 12:00pm start
    • OR
  • Tuesday - Friday
  • 12:00pm start

Rate: 

  • $18.00/hour

Experience:

  • Preferred: One (1) year distribution, warehouse or selection experience
  • Preferred: MHE experience (Electric pallet jacks such as center riders or long forks; forklifts)

Skills:

  • Physical abilities: May be required to lift up to 80-85lbs.; standing, bending, lifting, and twisting for up to 90% of your shift; frequently lifting product from various heights, including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature-controlled environments; the ability to operate required material handling equipment – getting on and off equipment throughout shift
  • Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
  • Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines
  • Working in a team-based environment: Working independently and as a team player to ensure our customers are receiving orders in a timely manner and with the highest quality 
  • Quality: Maintain integrity and high standards of product handling from all perspectives
  • Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout the shift

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