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Returns Associate Jobs in Springfield, OH (NOW HIRING)

Nordson Corporation

Customer Service Associate

Dayton, OH · On-site

$14 - $19.50/hr

This Temp to Hire Customer Service Associate supports global customers by managing moderately ... aftermarket support, including returns, warranty claims, and RMA coordination * Support ...

JCPenney

Specialty Associate - Dayton Mall

Centerville, OH · On-site

$14 - $16.25/hr

As a Specialty Associate you will contribute to profitable sales growth by combining in-depth ... General Operations - Participates in inventory process and all merchandise transfers, return to ...

BoxLunch & Hot Topic

Sales Associate

Beavercreek, OH · On-site

$13 - $17.50/hr

We're on the search for a Sales Associate that will help lead our civic minded, pop culture driven ... Provide an amazing shopping experience that will encourage customers to return. They'll be ...

Rural King

Recovery Associate

Huber Heights, OH

Associate Assistance Program * RK Cares Associate Hardship Program * 24/7 Chaplaincy Services What ... The primary emphasis lies in guaranteeing the correct return of merchandise to the sales floor ...

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All JobsReturns Associate JobsReturns Associate Jobs in Springfield, OH

Returns Associate information

See Springfield, OH salary details

$10

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$19

How much do returns associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for returns associate in Springfield, OH is $15.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $16.44 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Springfield, OH are hiring for Returns Associate jobs?

Cities near Springfield, OH with the most Returns Associate job openings:

Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Springfield, OH as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,428 per year, or $15.6 per hour.

Customer Service Associate

Nordson Corporation

Dayton, OH • On-site

$14 - $19.50/hr

Full-time

Posted 15 days ago

Nordson Medical rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

This Temp to Hire Customer Service Associate supports global customers by managing moderately complex orders, inquiries, and service issues within a manufacturing environment. This role works closely with internal teams across multiple regions-including manufacturing, supply chain, logistics, quality, and sales-to ensure accurate order fulfillment and high customer satisfaction. The Level 2 Associate operates with greater independence than entry-level roles and serves as a reliable resource for problem resolution and process adherence across global operations.
  • Manage customer accounts and inquiries related to global orders, deliveries, pricing, and service issues
  • Support the full order lifecycle, including order entry, order changes, lead times, production status, shipping coordination, and invoicing
  • Communicate with global manufacturing plants, planners, and logistics teams to resolve order-related issues
  • Handle moderately complex issues such as backorders, partial shipments, delivery delays, and product substitutions
  • Assist with aftermarket support, including returns, warranty claims, and RMA coordination
  • Support international shipments by coordinating required documentation and following established export and trade compliance procedures
  • Accurately document customer interactions, transactions, and resolutions in ERP and CRM systems
  • Escalate complex, high-risk, or urgent issues to senior team members or leadership as appropriate
  • Adhere to global customer service processes, policies, and service-level expectations
  • Contribute to continuous improvement efforts by identifying recurring issues and process gaps

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