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Returns Associate Jobs in Rosedale, NY (NOW HIRING)

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs ...

Ring Concierge

Returns & Repairs Associate

New York, NY · On-site

$55K/yr

We are seeking a Returns & Repairs Associate to become an integral part of our team. In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs ...

Allied Beverage Group

Returns Coordinator

Elizabeth, NJ · On-site

$21/hr

... Associate recognition, discounts with several vendors and more The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal ...

Allied Beverage Group

Returns Coordinator

Elizabeth, NJ · On-site

$21/hr

... Associate recognition, discounts with several vendors and more The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal ...

Adecco

Warehouse Associate

Bayonne, NJ

$25.74/hr

Pull stock and return it to the correct location pending credit memo, sale or return to supplier ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

Focus Partners Wealth

Tax Associate

Jersey City, NJ

$60K - $81K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Bronx, NY

$61K - $81K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Jersey City, NJ · On-site

$60K - $81K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Newark, NJ · On-site

$61K - $81K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Elizabeth, NJ · On-site

$58K - $78K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Bronx, NY · On-site

$61K - $81K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

Focus Partners Wealth

Tax Associate

Long Island City, NY

$63K - $84K/yr

Focus Partners Wealth seeks a motivated and qualified individual for the position of Tax Associate ... Analyze, review and compile tax return data. * Prepare federal, state and local income tax returns ...

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All JobsReturns Associate JobsReturns Associate Jobs in Rosedale, NY

Returns Associate information

See Rosedale, NY salary details

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How much do returns associate jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for returns associate in Rosedale, NY is $18.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $19.23 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Rosedale, NY are hiring for Returns Associate jobs? Cities near Rosedale, NY with the most Returns Associate job openings:
Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Rosedale, NY as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,850 per year, or $18.2 per hour.

Returns & Repairs Associate

Ring Concierge

New York, NY • On-site

$55K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

About Role
Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. We are seeking a Returns & Repairs Associate to become an integral part of our team.
In this role, the Returns & Repairs Associate will be responsible for the end-to-end management of client repairs, damaged returns, and service-related requests.
This role is based in our Midtown NYC office, is client-facing, and works closely with Customer Care, Ecommerce Operations, Bridal, 3PL partners, and Product Development. Success in this role requires strong operational follow-through, experience is quality assurance, systems accuracy, and polished communication.
Responsibilities
Repairs & Service Case Management
  • Own service cases from intake through completion, ensuring accuracy, timeliness, and documentation (including Bridal, ecom, and stores)
  • Inspect pieces upon receipt and route to proper jeweler for repair
  • Create job bags and keep all repairs organized
  • Research item/service history and maintain detailed case notes
  • Manage timelines and set clear expectations with customers and internal teams
  • Coordinate replacement components (stones/materials) with Production as needed
  • Confirm quality standards prior to return shipment
  • Communicate trends and issues with PD
  • Report on trends and findings to support prevention and process improvements

Damaged Returns + 3PL Coordination
  • Manage damaged return workflows with our 3PL, including photo documentation and investigations
  • Track case outcomes (repair, replacement, denial, return) and ensure consistent internal updates
  • Own all client communications related to repairs, damage-in-transit and damaged-return cases
  • Report on trends and findings to support prevention and process improvements

Cross-Functional Support & Reporting
  • Share insights across Customer Care, Ecommerce Ops, and Product Development to assess whether issues are wear & tear, shipping/handling, or quality-related
  • Support escalations and goodwill accommodations within approved budget/policy
  • Maintain trackers, system updates, and monthly reporting on service volume + turnaround times
  • Assist with logistics coordination and occasional special shipments/insurance requirements

About You
  • Exceptionally organized with strong ownership and follow-through
  • Detail-oriented with a commitment to quality and accuracy
  • Clear, professional communicator in client-facing, internal, and external interactions
  • Solutions-oriented problem solver in fast-paced environment

Requirements
  • 3+ years in operations, repairs, client service, or order management
  • At least 6 months of fine jewelry quality assurance preferred
  • Strong attention to detail, urgency, and ability to manage high-volume priorities
  • Clear, professional written and verbal communication skills
  • Advanced comfort with Excel/Google Sheets and operational tracking
  • Strong judgment handling escalations and accommodations within guidelines
  • Bachelor's degree preferred or equivalent experience

Details
  • Full-time role located in Midtown NYC
  • This role requires 5 days per week in office
  • Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales)
  • Health, Vision & Dental Insurance for full-time employees
  • We offer generous employee discounts on our fine jewelry
  • Paid time off
  • Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated base compensation for this role is $55,000

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