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Returns Associate Jobs in Pinetops, NC (NOW HIRING)

Citi Trends

Store Sales Associate

Wilson, NC · On-site

$12.75 - $14.50/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... for returns, voids and checks Handles maintenance and housekeeping duties as assigned Provides ...

Citi Trends

Store Sales Associate

Tarboro, NC · On-site

$13.50 - $15.50/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... for returns, voids and checks • Handles maintenance and housekeeping duties as assigned • ...

Citi Trends

Store Sales Associate

Wilson, NC · On-site

$12.75 - $14.50/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... for returns, voids and checks • Handles maintenance and housekeeping duties as assigned • ...

Citi Trends

Store Sales Associate

Greenville, NC · On-site

$14.25 - $16.50/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... for returns, voids and checks • Handles maintenance and housekeeping duties as assigned • ...

Citi Trends

Store Sales Associate

Rocky Mount, NC · On-site

$13 - $15/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... for returns, voids and checks • Handles maintenance and housekeeping duties as assigned • ...

Staples

Retail Sales Associate (Wilson, NC)

Wilson, NC

$12.75 - $14.50/hr

Youll help customers find products, provide solutions, and handle returns or online pickups. Youll ... Associate discounts on in-store and online merchandise, services and warranty plans * Discounts at ...

Citi Trends

Store Sales Associate- 188

Rocky Mount, NC · On-site

$14.25 - $16.50/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... for returns, voids and checks Handles maintenance and housekeeping duties as assigned Provides ...

Citi Trends

Store Sales Associate- 188

Rocky Mount, NC · On-site

$14.25 - $16.50/hr

Sales Associate Reports To: Store Management FLSA Status: Non-Exempt Location: In Store JOB SUMMARY ... for returns, voids and checks • Handles maintenance and housekeeping duties as assigned • ...

Food Lion

PT Perishable Associate

Wilson, NC · On-site

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Gemaire Distributors

Driver Warehouse Associate

Winterville, NC · On-site

$15.25 - $18.50/hr

Driver/Warehouse Associate Duties and Responsibilities * Daily loading and unloading of products ... Collect invoices with proper signatures and return to Sales Center Manager. * Responsible for daily ...

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Returns Associate information

See Pinetops, NC salary details

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How much do returns associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for returns associate in Pinetops, NC is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $16.49 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Pinetops, NC are hiring for Returns Associate jobs?

Cities near Pinetops, NC with the most Returns Associate job openings:

Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Pinetops, NC as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,511 per year, or $15.6 per hour.

Store Sales Associate

Citi Trends

Wilson, NC • On-site

$12.75 - $14.50/hr

Part-time

Re-posted 24 days ago

Citi Trends rating

4.0

Company rating: 4.0 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

105th of 105 rated fashion retailers

Job description

CITITRENDS, Inc.
Position Description
Department: Store Operations
Title: Sales Associate
Reports To: Store Management
FLSA Status: Non-Exempt
Location: In Store
JOB SUMMARY
The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.
KEY RESPONSIBILITIES/ OUTCOMES
Processes freight
Assisting with price changes/markdowns
Balances register according to company policy
Bags merchandise efficiently when completing a customer's transaction
Handles all cash, checks and credit cards correctly and by company policy
Obtains management approval when needed for returns, voids and checks
Handles maintenance and housekeeping duties as assigned
Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
Follows all safety procedures
Must keep a professional, neat appearance, including wearing a name tag
Assists management in merchandising sales floor according to stock level.
Explains our exchange/refund policies to customers after transactions.
Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
Performs other duties as may be assigned.
REQUIRED SKILLS & ABILITIES
Excellent communication and organizational skills.
Ability to work a flexible schedule including nights and weekends.
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
EDUCATION & EXPERIENCE
High school diploma or equivalent
PHYSICAL REQUIREMENTS
Sales Associates must work their scheduled hours per week and perform the essential physical functions listed below with or without accommodation.
Squat/Kneel/Stoop (Frequent to continuous)
Stand/Bend/Walk (Frequent to continuous)
Twist (Occasional to Frequent)
Reach above shoulder (Occasional to Frequent)
Lift/Carry (Occasional to Frequent)
Push/Pull (Occasional to Frequent)
Use of hands (manual dexterity, grasping (Frequent to Continuous)
GENERAL INFORMATION
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position

They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications required of personnel so classified. Equal employment opportunities are provided to all employees and applicants for employment. Discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law are prohibited.
This role requires sound judgment, discretion, and the ability to operate effectively in a fast-paced, multi-location retail environment

Responsibilities may change based on business needs.
CITITRENDS is an equal opportunity employer.

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