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Returns Associate Jobs in Apex, NC (NOW HIRING)

Almac Group

Returns Warehouse Admin Assistant

Durham, NC · On-site

$16.50 - $20/hr

The Returns Warehouse Administrative Assistant will be responsible for carrying out all ... Associate's degree 1 - 2 years' experience - Administrative Assistant in a warehouse pharmaceutical ...

Almac Group

Returns Warehouse Admin Assistant

Durham, NC · On-site

$21 - $22.50/hr

The Returns Warehouse Administrative Assistant will be responsible for carrying out all ... Associate's degree 1 - 2 years' experience - Administrative Assistant in a warehouse pharmaceutical ...

Ahold Delhaize

PT Center Store Associate (547672)

Raleigh, NC · On-site

$14.75 - $17/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Ahold Delhaize

PT Center Store Associate (540380)

Sanford, NC · On-site

$13.50 - $15.25/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Ahold Delhaize

PT Center Store Associate (548440)

Apex, NC · On-site

$11.50 - $13.25/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

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Returns Associate information

See Apex, NC salary details

$8

$13

$16

How much do returns associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for returns associate in Apex, NC is $13.19, according to ZipRecruiter salary data. Most workers in this role earn between $11.73 and $13.94 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in Apex, NC?

The most popular types of Returns jobs in Apex, NC are:

What cities near Apex, NC are hiring for Returns Associate jobs?

Cities near Apex, NC with the most Returns Associate job openings:

Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Apex, NC as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $27,432 per year, or $13.2 per hour.

Returns Warehouse Admin Assistant

Almac Group

Durham, NC • On-site

$16.50 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Almac Group is currently seeking a Returns Warehouse Administrative Assistant for our Durham, NC location. The Returns Warehouse Administrative Assistant will be responsible for carrying out all administrative duties relating to the generation of reports, maintaining all Drug Returns Warehouse documentation and liaising with various internal and external clients to satisfy any ad hoc requests.
Responsibilities include but are not limited to:
* Communicate with internal and external clients as necessary to complete ad hoc and regular departmental requests, including IRT confirmations as detailed in protocol specific documentation
* Photocopy, filing, preparing and maintaining spreadsheets/databases and archiving documentation.
* Perform 2nd checks of Drug Returns Audit Reports upon completion of the accountability audits as requested per protocol specific requirements.
* Assist the Returns Warehouse and Destruction Coordinators as necessary to complete and meet internal or external client requests/requirements.
* Assist the Drug Returns Warehouse Manager and Supervisor in any systematic setup activities to ensure business continuity.
Required Experience / Education:
High School Diploma or Equivalent
1 - 2 years experience - Administrative duties/tasks
Ability to use Microsoft Word, Excel, Outlook and Access.
Preferred Experience / Education:
Associate's degree
1 - 2 years' experience - Administrative Assistant in a warehouse pharmaceutical environment
1 - 2 years' experience - working with clinical supplies
1 - 2 years experience - MS Word, Excel, Outlook and Access
What can Almac Group offer you?
  • Medical, Vision & Dental benefits from the 1st of the month following start date
  • 20 days PTO per year, accrued monthly following start date
  • 12 holidays per year
  • Company paid Long and Short-term disability along with Life Insurance
  • 401k company contribution
  • Hybrid work available for applicable roles (after 6 months fully onsite)
  • Professional development programs/ continuous learning opportunities

Want to see our latest job opportunities? Follow us on LinkedIn
Almac is an exceptional, award winning, drug development solutions provider at the forefront of the pharmaceutical industry. We are a privately owned organization that has organically grown over 50 years now employing 7,500 highly skilled personnel worldwide. Our US Headquarters is located at Souderton, PA with additional operations scattered around the US and Europe. 'Partnering to Advance Human Health' is more than just a tagline - it is our way of life.
Embracing diversity is at the heart of enhancing Almac Group's unique culture and reflects our fundamental belief that all people deserve equality, inclusivity and the opportunity for advancement. We are committed to cultivating a welcoming, supportive, and inclusive environment for all. Together, we will build on the strength in our diversity and deliver exceptional solutions to advance human health globally.
RECRUITMENT AGENCIES PLEASE NOTE: Almac will only accept applications from agencies/business partners that have been invited to work on this role through our portal. Candidate Resumes/CV's not submitted through our portal or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation.
Almac Group, Inc. is an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled - Proudly embracing diversity in all of its expressions.
EEO is the Law
EEO is the Law GINA Supplement
Almac provides reasonable accommodations to people with disabilities who need assistance completing the application process. Please email us at ADARequest@almacgroup.com to request assistance.

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