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Returns Associate Jobs in Franklin, TN (NOW HIRING)

Electronic Express

Warehouse Returns

Nashville, TN · On-site

$15 - $18/hr

Warehouse Returns Associate Electronic Express is excited to announce the availability of a new career opportunity within our logistics and supply chain operations. We are currently seeking a ...

NESCO Inc

Warehouse Associate

La Vergne, TN · On-site

$18/hr

Warehouse Associate Nesco Resource is hiring for a Warehouse Associate in La Vergne, TN area. It is ... Receiving and Returns * Assist with receiving materials when computer data entry is not required.

Staff Financial Group

Senior Tax Associate

Nashville, TN

$78K - $97K/yr

Senior Tax Associate - Nashville, TN Who: An experienced tax professional with at least three years ... Prepares complex tax returns, supports tax planning, performs diverse tax and accounting ...

Staff Financial Group

Senior Tax Associate

Nashville, TN · On-site

$78K - $97K/yr

Position Title Senior Tax Associate - Nashville, TN Overview Who: An experienced tax professional ... Prepares complex tax returns, supports tax planning, performs diverse tax and accounting ...

Electronic Express

Sales Associate

Nashville, TN · On-site

$15 - $25/hr

Retail Sales Associate (Base plus Commission) Electronic Express is hiring motivated Sales ... Handle cashiering, returns, and customer financing * Consistently meeting sales goal requirements ...

Electronic Express

Sales Associate

Columbia, TN · On-site

$15 - $25/hr

Retail Sales Associate (Base plus Commission) Electronic Express is hiring motivated Sales ... Handle cashiering, returns, and customer financing * Consistently meeting sales goal requirements ...

Doeren Mayhew

Senior Tax Associate

Hendersonville, TN · On-site

$75K - $94K/yr

Prepare other types of returns when necessary. * Meet with clients for tax planning needs outside ... Train new and less experienced Associates on firm technology, processes and procedures. * Perform ...

Doeren Mayhew

Senior Tax Associate

Hendersonville, TN · On-site

$75K - $94K/yr

Prepare other types of returns when necessary. * Meet with clients for tax planning needs outside ... Train new and less experienced Associates on firm technology, processes and procedures. * Perform ...

BidFTA.com

Associate

La Vergne, TN · On-site

$16/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

BidFTA

Associate

La Vergne, TN · On-site

$16/hr

... customer returns, discontinued products, and refurbished goods. As a result of these strong ... Being an Associate is a crucial role here at BidFTA. They are responsible for creating a memorable ...

Carr, Riggs & Ingram

Senior Associate, Tax

Nashville, TN · On-site

$78K - $97K/yr

SENIOR ASSOCIATE, TAX At Carr, Riggs & Ingram, your career path is just that-yours. We are strong ... Preparation of complex tax returns (individual, corporate and partnership returns) * Ability to ...

H&R Block

Tax Associate

Nashville, TN · On-site

$55K - $74K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Ashland City, TN · On-site

$59K - $79K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

H&R Block

Tax Associate

Hermitage, TN · On-site

$51K - $68K/yr

About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates

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All JobsReturns Associate JobsReturns Associate Jobs in Franklin, TN

Returns Associate information

See Franklin, TN salary details

$11

$17

$21

How much do returns associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for returns associate in Franklin, TN is $17.09, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.03 per hour, depending on experience, location, and employer.

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What cities near Franklin, TN are hiring for Returns Associate jobs?

Cities near Franklin, TN with the most Returns Associate job openings:

Returns Associate jobs near you
Infographic showing various Returns Associate job openings in Franklin, TN as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,552 per year, or $17.1 per hour.

Warehouse Returns

Electronic Express

Nashville, TN • On-site

$15 - $18/hr

Full-time

Medical, PTO

Posted 5 days ago

Electronic Express rating

4.0

Company rating: 4.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Job Posting: Warehouse Returns Associate

Job Description

Electronic Express is excited to announce the availability of a new career opportunity within our logistics and supply chain operations. We are currently seeking a dedicated and skilled individual to fill the position of Warehouse Returns Associate. This full-time role is designed for someone who is eager to contribute significantly to the handling, sorting, and processing of returned merchandise. The position is based in our main warehouse and is not eligible for remote work. By joining our team, you will be stepping into a fast-paced, dynamic environment where your efforts play a direct role in our company's operational success.

As a Warehouse Returns Associate, you will be integral in ensuring that all returns are processed in an efficient and timely manner, maintaining the high standards that Electronic Express sets for customer satisfaction and operational excellence. You will work closely with various teams, including inventory management and customer service, to handle returns flawlessly and uphold the reputation of the company.

Duties and Responsibilities
  • Manage and process incoming returned merchandise, ensuring careful handling of all products.
  • Inspect returned items for any damages or discrepancies against the original orders.
  • Efficiently categorize returns according to guidelines (restock, repair, replace, refund).
  • Communicate effectively with vendors to discuss and resolve return issues.
  • Operate the warehouse management system to accurately track and record all returns actions.
  • Collaborate with the inventory team to update and maintain accurate records of inventory levels.
  • Ensuring compliance with established return procedures and maintaining effective internal control over the physical product flow to safeguard assets.
  • Monitor reports to ensure inventory is correct, and product flow through the returns process is timely and efficient.
  • Actively participate in team meetings to discuss improvement opportunities in the returns process.
  • Assist in training new staff in the returns department to ensure everyone is abreast of the latest procedures and methods.
Requirements
  • Proven experience in retail or warehouse operations, specifically related to returns and inventory management.
  • Excellent organizational and time management skills to handle various tasks in a high-paced environment.
  • Strong knowledge and understanding of inventory control principles and practices.
  • Proficient in the use of computers and warehouse management software to maintain records and create reports.
  • Exceptional communication and interpersonal skills to effectively interact with team members and vendors.
  • Ability to lead, coach, and motivate staff, ensuring high levels of productivity and team spirit.
  • Demonstrate capability to follow through and resolve any issues regarding returns in collaboration with relevant parties.
  • Must be able to physically stand for extended periods, lift heavy objects when necessary, and perform repetitive tasks with accuracy.
  • Commitment to maintaining a safe work environment, adhering strictly to safety regulations and operational standards.
  • Dynamic problem-solving skills and the ability to adapt quickly to shifting priorities and demands.
Benefits
  • Paid Time Off
  • Health Insurance
  • Employee Discount


What Electronic Express employees say

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