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Returns Associate Jobs in Delaware (NOW HIRING)

Clark Associates

Front End Associate

New Castle, DE · On-site

$15.50 - $18.75/hr

The Front End Associate supports key operational goals by efficiently handling cashier duties ... Process customer returns and ensure items are restocked appropriately * Expedite customer flow ...

Food Lion

PT Perishable Associate

Milford, DE · On-site

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

Ahold Delhaize

PT Produce Sales Associate (540169)

Milford, DE · On-site

$13.50 - $18.25/hr

Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are ...

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Returns Associate information

What is a returns associate?

Returns Associates are retail or warehouse employees responsible for handling returned merchandise. They process items that customers bring back, inspect them for quality and damage, update inventory systems, and ensure items are restocked, disposed of, or sent for repair as needed. Returns Associates often interact with customers to resolve concerns, enforce return policies, and help ensure a smooth returns process. Their role is vital for maintaining customer satisfaction and efficient inventory management.

What skills and qualifications are needed to be a returns associate?

To thrive as a Returns Associate, you need strong attention to detail, organizational skills, and familiarity with inventory management, often supported by a high school diploma or equivalent. Proficiency in warehouse management systems (WMS), barcode scanners, and basic computer software is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are valuable soft skills in this role. These skills ensure that returned products are processed efficiently and accurately, maintaining inventory integrity and customer satisfaction.

What challenges does a returns associate face when processing returned items, and how can they manage them?

Returns Associates often deal with a high volume of returned products, each requiring careful inspection and documentation to determine the next steps. Common challenges include identifying items that do not meet return criteria, handling irate customers, and ensuring accuracy in record-keeping. To manage these challenges effectively, strong attention to detail, clear communication, and familiarity with company return policies are essential. Collaboration with warehouse staff and customer service teams is also crucial to streamline the process and maintain a positive customer experience.

What is the difference between Returns Associate vs Customer Service Representative?

Returns AssociateCustomer Service Representative
Handles product returns, exchanges, and refunds at retail or warehouse locationsProvides general customer support, answers inquiries, and resolves issues across various channels
Requires knowledge of return policies, inventory management, and POS systemsRequires communication skills, problem-solving, and product knowledge
Work environment often includes retail stores or warehousesWork environment includes call centers, retail stores, or online support
Commonly employed in retail, e-commerce, and logistics industriesEmployed across multiple industries including retail, telecom, and service sectors

While both roles involve customer interaction, a Returns Associate specializes in processing product returns and managing inventory, often within retail or warehouse settings. A Customer Service Representative handles a broader range of customer inquiries and support tasks. Understanding these differences helps job seekers identify the right role based on their skills and career goals.

What are the most commonly searched types of Returns jobs in Delaware?

The most popular types of Returns jobs in Delaware are:

What cities in Delaware are hiring for Returns Associate jobs?

Cities in Delaware with the most Returns Associate job openings:

Returns Associate jobs near you

DCL-Return Lane Associate

Laurel, DE • On-site

Johnny Janosik Inc.
Retail • 51 - 200 employees
Learn more about Johnny Janosik Inc.external

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This job post has expired today. Applications are no longer accepted.

Johnny Janosik rating

7.5

Company rating: 7.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

17th of 63 rated furniture retailers

Job description

Warehouse Associate

Johnny Janosik is a top 100 furniture retailer and a highly respected company established in 1953, located in the heart of Delaware. We are 40 minutes from the Delaware beaches or just a few hours from several metropolitan areas. Whatever your needs – family life to city life - this is the place for you!

Priding ourselves on solid principles of fairness, great values, and excellent customer service, we want you to join our team. We know that every associate and every position is critical to the overall success of the organization. That's why we offer competitive salaries and benefit packages for all employees!

Position Summary:

The position is responsible for product movement, properly wrapping, and tagging all furniture safely, efficiently, and accurately.

Essential Functions:

The essential functions include, but are not limited to the following:

  • Responsible for properly re-wrapping opened product for the purpose of relocation in the warehouse.
  • Ensure merchandise is accurately tagged and free of damage.
  • Report quality variances.
  • Properly use the hand held scanner to process the merchandise.
  • Operate and maintain equipment in a safe and clean condition.
  • Maintain a clean, neat, and orderly work area.
  • Conduct operations in a manner that promotes safety. Comply with OSHA and MSDA standards.
  • Assist managers in having items pulled for inspection.
  • Communicate effectively in reading, writing, and speaking in the English language
  • Must be able to stand and/or walk for long periods of time and maneuver effectively around warehouse and warehouse property.
  • Must be able to bend, kneel, squat, reach, and/or twist frequently.
  • Must be able to lift heavy furniture up to 500 lbs. safely and with assistance while moving merchandise in various positions without causing damage to merchandise or property.
  • Must be able to work a warehouse environment which is subject to temperature changes not easily controlled by heating or air conditioning.
  • Perform other job related duties as assigned

Requirements:

  • High School Diploma or equivalent is preferred.
  • Customer focus, dependability, teamwork, coordination, organization, time management, reporting skills, inventory control, documentation skills, and equipment maintenance.
  • Excellent communication skills and customer service oriented.
  • Be able to work independently or as part of a team with minimal supervision.
  • Ability to prioritize and organize workflow on a daily basis to accomplish required tasks.
  • Must be able to use hand tools effectively.
  • Possess good math skills.

Very Heavy Exerting in excess of 100 lbs. of force occasionally and/or in excess of 50 lbs. of force frequently and/or in excess of 20 lbs. of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work.

Definitions:

Occasionally: activity or condition exists up to 1/3 of the time

Frequently: activity or condition exists from 1/3 to 2/3 of the time

Constantly: activity or condition exists 2/3 or more of the time

Benefit plans offered varies by full-time/part-time employment status

What Johnny Janosik employees say

Hours and flexibility

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