The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business ... Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to ...
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business ... Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to ...
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business ... Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to ...
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business ... Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to ...
Warehouse Associate
Lockbourne, OH · On-site
$16 - $19.25/hr
Primarily assisting the Return Department and also helping in the inventory department. Duties ... our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical ...
Warehouse Associate
Lockbourne, OH · On-site
$16 - $19.25/hr
Primarily assisting the Return Department and also helping in the inventory department. Duties ... our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical ...
Senior Tax Associate
$78K - $97K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
Senior Tax Associate
$78K - $97K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
Senior Tax Associate
Dublin, OH · On-site
$78K - $97K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
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Senior Tax Associate
Dublin, OH · On-site
$78K - $97K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
Senior Tax Associate
Dublin, OH · On-site
$77K - $95K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
Senior Tax Associate
Dublin, OH · On-site
$77K - $95K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
Senior Tax Associate
Dublin, OH · On-site
$78K - $97K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
Senior Tax Associate
Dublin, OH · On-site
$78K - $97K/yr
Review returns prepared by Associates and provide clear, constructive feedback. * Assist engagement leaders with tax planning strategies designed to minimize tax exposure and support client goals.
Counter Sales Associate
$15 - $18.75/hr
Counter Sales Associate About McNaughton McKay Group: McNaughton McKay Group (MMG ) is a 100 ... Handle incoming returns from customers and forwards to returns department. * Assist in processing ...
Counter Sales Associate
$15 - $18.75/hr
Counter Sales Associate About McNaughton McKay Group: McNaughton McKay Group (MMG ) is a 100 ... Handle incoming returns from customers and forwards to returns department. * Assist in processing ...
Counter Sales Associate
Columbus, OH · On-site
$15 - $18.75/hr
Counter Sales Associate About McNaughton McKay Group: McNaughton McKay Group (MMG ) is a 100 ... Handle incoming returns from customers and forwards to returns department. * Assist in processing ...
Counter Sales Associate
Columbus, OH · On-site
$15 - $18.75/hr
Counter Sales Associate About McNaughton McKay Group: McNaughton McKay Group (MMG ) is a 100 ... Handle incoming returns from customers and forwards to returns department. * Assist in processing ...
Warehouse Associate
$14.75 - $17.50/hr
The Warehouse Associate is charged with the responsibility of shipping, receiving and storage of ... Maintains all reporting concerning parts returns to vendors. Stock Order Receiving: * Responsible ...
Warehouse Associate
$14.75 - $17.50/hr
The Warehouse Associate is charged with the responsibility of shipping, receiving and storage of ... Maintains all reporting concerning parts returns to vendors. Stock Order Receiving: * Responsible ...
Tax Associate
Columbus, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Columbus, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Columbus, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Columbus, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Heath, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Heath, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Whitehall, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Whitehall, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Sunbury, OH · On-site
$54K - $72K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Sunbury, OH · On-site
$54K - $72K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Columbus, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Columbus, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Westerville, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Westerville, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Baltimore, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Baltimore, OH · On-site
$53K - $71K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Hilliard, OH · On-site
$55K - $73K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Hilliard, OH · On-site
$55K - $73K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Westerville, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Tax Associate
Westerville, OH · On-site
$56K - $75K/yr
About the Role As a seasonal Tax Associate at H&R Block, you'll begin a career in tax and client ... Prepare complete and accurate tax returns with training and support from experienced teammates
Return Associate information
See Columbus, OH salary details
$10.45 - $12.41
7% of jobs
$14.35 is the 25th percentile. Wages below this are outliers.
$12.41 - $14.37
18% of jobs
$14.37 - $16.34
18% of jobs
The median wage is $16.83 / hr.
$16.34 - $18.30
27% of jobs
$19.13 is the 75th percentile. Wages above this are outliers.
$18.30 - $20.26
11% of jobs
$20.26 - $22.23
3% of jobs
$22.23 - $24.19
2% of jobs
$24.19 - $26.15
2% of jobs
$26.15 - $28.12
5% of jobs
$28.12 - $30.08
3% of jobs
$30.08 - $32.04
3% of jobs
$10
$19
$32
How much do return associate jobs pay per hour?
As of Aug 31, 2026, the average hourly pay for return associate in Columbus, OH is $19.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.95 per hour, depending on experience, location, and employer.
What is a return associate?
Return Associates are retail or warehouse employees responsible for processing returned merchandise from customers. Their duties often include inspecting returned items for damage, verifying return eligibility, restocking products, and updating inventory systems. Return Associates play a key role in ensuring customer satisfaction by facilitating smooth and efficient returns. They may also communicate with customers regarding return policies and help resolve any issues related to returned goods.
What are the key skills and qualifications needed to thrive as a return associate?
To thrive as a Return Associate, you need strong attention to detail, basic math skills, and familiarity with inventory management, typically supported by a high school diploma or equivalent. Experience with point-of-sale (POS) systems, warehouse software, and barcoding tools is common in this role. Excellent customer service, problem-solving abilities, and effective communication help you resolve return issues efficiently and professionally. These skills ensure accurate processing, customer satisfaction, and smooth store operations.
What are the typical challenges a return associate faces when processing returned items, and how can they effectively handle them?
Return Associates often encounter challenges such as managing high volumes of returns during peak seasons, identifying items that do not meet return policies, and ensuring accurate documentation. To handle these effectively, it's important to stay organized, follow company protocols closely, and maintain clear communication with both customers and team members. Developing strong attention to detail and problem-solving skills also helps in processing returns efficiently and minimizing errors.
What is the difference between Return Associate vs Cashier?
| Return Associate | Cashier |
|---|---|
| Handles product returns, exchanges, and customer inquiries related to returns | Processes customer payments, manages cash register, and handles sales transactions |
| Requires knowledge of return policies and inventory management | Requires cash handling skills and POS system proficiency |
| Work environment often in retail stores, customer service focus | Work environment in retail checkout areas, customer interaction |
While both roles are customer-facing in retail, Return Associates focus on managing product returns and exchanges, requiring knowledge of store policies. Cashiers primarily handle sales transactions and cash management. Both positions require strong customer service skills, but their daily tasks and focus areas differ significantly.
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 23 days ago
Job description
Job Description:
Job Description
The Returns, Fraud, and Abuse department is dedicated to safeguarding customer trust and business integrity. We are committed to efficiently managing returns, minimizing fraud losses, and preventing abuse of policies to ensure a fair and secure shopping experience for all our customers. Through meticulous analysis, proactive strategies, and robust collaboration with stakeholders, we strive to uphold the highest standards of transparency, accountability, and customer satisfaction. Our goal is to protect the interests of both our customers and our business, fostering long-term relationships built on reliability and trust.
Located in New Albany, OH the Returns Product Analyst, Returns will be responsible for delivering insights on opportunities and performance across Digital Checkout and Returns experiences, and for implementing action against these opportunities. This role will be responsible for helping our teams meet our objectives in the returns space including reducing overall returns, making our returns more efficient, and optimizing customer experience within returns.
This job is located at our Global Home Office in Columbus, Ohio.
What Will You Be Doing?
- Support cross functional teams/process to drive execution against the Returns Roadmap of initiatives
- Develop and drive improvement in the 'Total Cost of Returns' inclusive of OpEx and opportunity loss metrics
- Assume accountability for the DRE write-off budget through policy enforcement and discovery / closure of new loss opportunities
- Support monthly Returns Committee process with the objective of keeping leaders informed and leveraging them to help remove hurdles/make decisions.
- Work with 3rd party tools/personnel to create reports and insights to action against with the purpose of reducing and optimizing returns
- Support work with internal product facing teams (merchants, tech design, planners) to identify insights from reporting/data and turn those insights into action to reduce returns
- Act as an SME as it relates to understanding how new features/operational issues impact returns
- Work with development teams (Squads) to identify high impact initiatives in support of Returns objective and key results. Ensure the teams hit targeted deliverables on time and on budget
- Work closely with the Supply Chain teams to ensure reverse logistics goals are set/met and operational impacts are identified and addressed.
- Work closely with legal to ensure T&Cs are synched with changes made to the returns experiences and risks are known and mitigated with new tactics to reduce or optimize returns
What Do You Need To Bring?
- Bachelor's Degree or related experience
- Experience using dashboard such as PowerBI, Snowflake, or similar tools.
- 3 - 5 years of digital product, digital transformation, retail industry, or related experience
- History of working collaboratively with cross-functional teams including technical teams, product teams, and analytics teams.
- Experience creating successful business cases with adequate ROI to proceed to implementation
- Ability to manage multiple projects and prioritize according to business need and industry trends
- Ability to communicate nuanced concepts in a way appropriate for executive leadership
Our Company
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sitesabercrombie.com,abercrombiekids.com, andhollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
About Abercrombie
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