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Retirement Plan Service Representative Jobs (NOW HIRING)

Retirement Plan Advisor

Providence, RI · On-site +1

$75K - $107K/yr

Empower Yourself. The Retirement Plan Advisor assists individuals in achieving a successful ... Achieve plan level and individual goals to help achieve service level agreements and business ...

Retirement Plan Advisor

Denver, CO · On-site

$100K - $125K/yr

Pursues and sells our services to retirement plan prospects. * Solidifies client relationships and maintains responsibility for ongoing client service in conjunction with Retirement Plan Managers

Retirement Plan Advisor

Austin, TX · On-site

$72K - $101K/yr

Empower Yourself. The Retirement Plan Advisor assists individuals in achieving a successful ... Achieve plan level and individual goals to help achieve service level agreements and business ...

Retirement Plan Manager

Washington, DC · On-site

$111K - $195K/yr

... service provider search, selection and monitoring, including recordkeepers, investment fund managers and third-party administrators as necessary. • Manage retirement plan lineups, including the ...

Retirement Plan Manager

Charleston, WV · On-site

$111K - $195K/yr

Ability to discuss investment performance, economic, and financial market trends with clients and prospects. Assist in coordinating retirement plan service provider search, selection and monitoring ...

Retirement Plan Advisor

Springfield, MA · On-site +1

$79K - $112K/yr

Empower Yourself. The Retirement Plan Advisor assists individuals in achieving a successful ... Achieve plan level and individual goals to help achieve service level agreements and business ...

Retirement Plan Advisor

Saint Louis, MO · On-site +1

$72K - $101K/yr

Empower Yourself. The Retirement Plan Advisor assists individuals in achieving a successful ... Achieve plan level and individual goals to help achieve service level agreements and business ...

New

Retirement Plan Admin

Weehawken, NJ · On-site

$70K - $93K/yr

You will join the Workplace Wealth Solutions (WWS) Retirement Plan Services team in Weehawken, NJ, one of the key growth engines within Global Wealth Management. WWS is a leading provider of ...

Retirement Plan Loan Specialist Compensation: $25-$30.00 per hour with a 6% Yearly Discretionary ... services. About HUB Retirement & Private Wealth (RPW): We lead our communities with integrity ...

Retirement Plan Advisor

Plymouth, MN · On-site

$70K - $115K/yr

Serving as the primary contact between clients and their service providers, such as recordkeepers ... Proficiency with retirement plan design and compliance requirements * Familiarity with core ...

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Retirement Plan Service Representative information

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$12

$23

$39

How much do retirement plan service representative jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for retirement plan service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retirement Plan Service Representative, and why are they important?

To thrive as a Retirement Plan Service Representative, you need a solid understanding of retirement plan products, financial regulations, and customer service principles, often supported by a degree in finance or related fields. Familiarity with recordkeeping systems, CRM software, and knowledge of ERISA or FINRA regulations is typically required. Strong communication, problem-solving, and attention to detail are vital soft skills for addressing client inquiries and resolving issues efficiently. These skills and qualities are important to ensure accurate support, regulatory compliance, and a positive client experience in managing retirement plans.

What is the difference between Retirement Plan Service Representative vs Retirement Plan Administrator?

AspectRetirement Plan Service RepresentativeRetirement Plan Administrator
CredentialsTypically requires basic financial or customer service certificationsOften requires certifications like CFP or actuarial credentials
Work EnvironmentCustomer service centers, call centers, financial institutionsCorporate offices, financial firms, plan sponsor organizations
Employer & IndustryFinancial services, retirement plan providers, banksLarge corporations, pension funds, retirement plan providers
Primary FocusAssisting clients with account inquiries, service requestsManaging plan operations, compliance, and plan design

While both roles support retirement plans, the Retirement Plan Service Representative primarily handles client inquiries and service requests, focusing on customer support. In contrast, the Retirement Plan Administrator manages plan operations, compliance, and administration tasks. Understanding these differences helps job seekers identify the right career path in the retirement services industry.

What is a Retirement Plan Service Representative?

A Retirement Plan Service Representative is a professional who assists clients, usually employees or employers, with questions and tasks related to their retirement plans, such as 401(k)s or pension plans. They handle account inquiries, explain plan options, process transactions, and help ensure compliance with regulations. These representatives serve as a key point of contact for plan participants, providing guidance on contributions, withdrawals, rollovers, and other retirement-related matters. Their role is essential to helping clients make informed decisions about their retirement savings.

What are some common challenges faced by Retirement Plan Service Representatives, and how can they be managed?

Retirement Plan Service Representatives often encounter challenges such as navigating complex plan regulations, addressing diverse client inquiries, and handling sensitive financial information. Managing these challenges requires strong attention to detail, effective communication skills, and the ability to explain intricate retirement plan features in a clear, client-friendly manner. Staying current with industry regulations and collaborating closely with internal specialists—like compliance officers and financial advisors—can also help ensure accurate and compliant service delivery.
More about Retirement Plan Service Representative jobs
What cities are hiring for Retirement Plan Service Representative jobs? Cities with the most Retirement Plan Service Representative job openings:
Director of Retirement Plan Services

Director of Retirement Plan Services

Eisneramper Llp

Philadelphia, PA

Full-time

Retirement

Posted 15 days ago


EisnerAmper rating

9.6

Company rating: 9.6 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

1st of 17 rated bookkeepers and accountants


Job description

Job Description

At Prosperity - An EisnerAmper Company, you will be responsible for shaping and executing the strategic vision of our Retirement Plan Services practice. This role combines deep technical expertise, business development leadership, and operational ownership to deliver a scalable, high-quality retirement plan offering across the firm.

You will operate at the intersection of client delivery, advisor enablement, and enterprise growth-serving as the firm's subject matter expert on retirement plans and a trusted partner to clients, advisors, and EisnerAmper stakeholders.

The Director of Retirement Plan Services is responsible for the end-to-end leadership, growth, and operational execution of Prosperity's retirement plan services business. This individual will own the strategy, team leadership, client delivery model, and business development outcomes for the practice.

This is a highly visible, client-facing role requiring the ability to drive organic growth, close new business, and establish Prosperity as the preferred retirement plan advisor across EisnerAmper's client base. The Director will serve as the firmwide expert in retirement plan advisory, regulatory considerations, and plan design strategy.

What it Means to Work for Prosperity:
  • You will have the flexibility to manage your days in support of our commitment to work/life balance

  • You will join a culture that has received multiple top "Places to Work" awards

  • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions

  • We understand that embracing our differences is what unites us as a team and strengthens our foundation

  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

What Work You Will Be Responsible For:
  • Define and execute the strategic vision and growth plan for Retirement Plan Services

  • Drive new business development, including sourcing, presenting, and closing retirement plan opportunities

  • Serve as the firmwide subject matter expert on retirement plans, fiduciary standards, and regulatory considerations

  • Lead complex client engagements, including 401(k), defined benefit, and cash balance plans

  • Partner with Prosperity advisors and EisnerAmper stakeholders to expand referral opportunities and deepen client relationships

  • Lead and develop the Retirement Plan Services team, establishing clear accountability and performance standards

  • Design and implement a scalable, standardized service model across onboarding, servicing, and ongoing client support

  • Ensure operational discipline, data integrity, and effective use of systems and reporting tools

  • Oversee relationships with recordkeepers, TPAs, and external partners to ensure consistent service

Basic Qualifications
  • Bachelor's degree in Finance, Economics, or related field.

  • 10+ years of experience in retirement plan advisory, consulting, or administration with deep expertise across 401(k), defined contribution, defined benefit, and cash balance plans

Preferred/Desired Qualifications
  • Strong knowledge of ERISA, fiduciary responsibilities, and regulatory frameworks

  • Proven leadership experience managing and developing teams

  • Demonstrated success in business development, including closing new client relationships

  • Relevant professional designations (e.g., AIF, QKA, CFP)

  • Experience working within or alongside a CPA or professional services firm

  • Experience building or scaling a retirement plan services practice

  • Familiarity with retirement plan platforms and reporting systems

About EisnerAmper

EisnerAmper is one of the largest accounting, tax, and business advisory firms, employing approximately 450 partners and 4,500 employees worldwide. We combine responsiveness with a long-range perspective to help clients address today's pressing issues and position them for future success.

Our clients range from sophisticated financial institutions and start-ups to global public firms and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across various industries. We also collaborate with attorneys, financial professionals, bankers, and investors who serve these clients.

EisnerAmper is proud to be a merit-based employer. We do not discriminate based on veteran or disability or any protected characteristics under federal, state, or local law.

If you require any accommodations to complete your application, please contact: talentacquisition@eisneramper.com

#hybrid

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Preferred Location:
Owings Mills

EisnerAmper logo

About EisnerAmper

Sourced by ZipRecruiter

EisnerAmper is one of the largest accounting, tax and business advisory firms in the U.S., with more than 3,000 employees and over 300 partners across the country. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today, and position them for success tomorrow. Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers and investors who serve these clients.

Industry

Accounting services

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

Year founded

1963

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