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Retirement Plan Service Representative Jobs (NOW HIRING)

Retirement Plan Advisor

Jacksonville, FL · On-site +1

$72K - $101K/yr

Empower Yourself. The Retirement Plan Advisor assists individuals in achieving a successful ... Achieve plan level and individual goals to help achieve service level agreements and business ...

Active Series 65 or 66 is required. * 2-5 years of experience in retirement plan services or financial advising roles. * Deep understanding of ERISA regulations, 401(k) compliance, and fiduciary ...

Retirement Plan Advisor

Las Vegas, NV · On-site +1

$75K - $107K/yr

Empower Yourself. The Retirement Plan Advisor assists individuals in achieving a successful ... Achieve plan level and individual goals to help achieve service level agreements and business ...

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Retirement Plan Service Representative information

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$12

$23

$39

How much do retirement plan service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for retirement plan service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a retirement plan service representative?

A Retirement Plan Service Representative is a professional who assists clients, usually employees or employers, with questions and tasks related to their retirement plans, such as 401(k)s or pension plans. They handle account inquiries, explain plan options, process transactions, and help ensure compliance with regulations. These representatives serve as a key point of contact for plan participants, providing guidance on contributions, withdrawals, rollovers, and other retirement-related matters. Their role is essential to helping clients make informed decisions about their retirement savings.

What are the key skills and qualifications needed to thrive as a retirement plan service representative?

To thrive as a Retirement Plan Service Representative, you need a solid understanding of retirement plan products, financial regulations, and customer service principles, often supported by a degree in finance or related fields. Familiarity with recordkeeping systems, CRM software, and knowledge of ERISA or FINRA regulations is typically required. Strong communication, problem-solving, and attention to detail are vital soft skills for addressing client inquiries and resolving issues efficiently. These skills and qualities are important to ensure accurate support, regulatory compliance, and a positive client experience in managing retirement plans.

What are some common challenges faced by retirement plan service representatives, and how can they be managed?

Retirement Plan Service Representatives often encounter challenges such as navigating complex plan regulations, addressing diverse client inquiries, and handling sensitive financial information. Managing these challenges requires strong attention to detail, effective communication skills, and the ability to explain intricate retirement plan features in a clear, client-friendly manner. Staying current with industry regulations and collaborating closely with internal specialists—like compliance officers and financial advisors—can also help ensure accurate and compliant service delivery.

What is the difference between Retirement Plan Service Representative vs Retirement Plan Administrator?

AspectRetirement Plan Service RepresentativeRetirement Plan Administrator
CredentialsTypically requires basic financial or customer service certificationsOften requires certifications like CFP or actuarial credentials
Work EnvironmentCustomer service centers, call centers, financial institutionsCorporate offices, financial firms, plan sponsor organizations
Employer & IndustryFinancial services, retirement plan providers, banksLarge corporations, pension funds, retirement plan providers
Primary FocusAssisting clients with account inquiries, service requestsManaging plan operations, compliance, and plan design

While both roles support retirement plans, the Retirement Plan Service Representative primarily handles client inquiries and service requests, focusing on customer support. In contrast, the Retirement Plan Administrator manages plan operations, compliance, and administration tasks. Understanding these differences helps job seekers identify the right career path in the retirement services industry.

What cities are hiring for Retirement Plan Service Representative jobs?

Cities with the most Retirement Plan Service Representative job openings:

What are popular job titles related to Retirement Plan Service Representative jobs?

For Retirement Plan Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Retirement Plan Service Representative job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 58% Full Time, 31% Part Time, and 9% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Retirement Plan Advisor

Milwaukee, WI • On-site

$72K - $101K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago


Empower rating

8.0

Company rating: 8.0 out of 10

Based on 48 frontline employees who took The Breakroom Quiz


Job description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Retirement Plan Advisor

The Retirement Plan Advisor assists individuals in achieving a successful retirement and planning their financial future through group and individual presentations to new and existing defined contribution Government 457 plan participants. This role uses data-driven, analytical thinking to lead impactful conversations with participants, meets client service level agreements and achieves annual targets as assigned. This position will also assist the Relationship Management team in effectively establishing and maintaining relationships with key stakeholders within the territory assigned. This Retirement Plan Advisor will work with public employees in the Milwaukee area. The Retirement Plan Advisor must be based in this territory and be available to meet with participants in person as needed.

What you will do
  • Conduct Retirement Readiness Reviews, as well as other individual meetings and group presentations, with targeted participants using consultative expertise to improve retirement outcomes
  • Develop and maintain strategic partnerships with key stakeholders for each location within assigned territory or for assigned employer-sponsored plans
  • Conduct one-on-one virtual and on-site group meeting by using various technologies in a professional manner
  • Manage meeting schedule, including travel booking
  • Create and execute dynamic business plans and tactics to drive positive retirement income objectives for participants
  • Document interactions in Salesforce and collect required information to adhere to guidelines for regulatory compliance
  • Achieve plan level and individual goals to help achieve service level agreements and business results
  • Participate in client meetings, sales finals, or other external meetings as needed
  • Work collaboratively across internal service and management teams to improve effectiveness
What you will bring
  • Bachelor's degree or equivalent work experience in lieu of a degree
  • 3 – 5 years relevant financial services experience
  • Strong presentation skills required
  • Proficiency in MS Word, Excel, PowerPoint, and Teams required
  • Strategic thinker who can work independently required
  • Strong relationship building and territory management skills required
  • FINRA Series 6, 63, 65 registrations required within established timeline; current FINRA registrations strongly preferred
  • FINRA fingerprinting required upon hire
What will set you apart
  • Working knowledge of Salesforce preferred
  • Working knowledge of building blocks for successful retirement planning preferred
  • Basic understanding of defined contribution plans preferred
  • Practical experience providing high-level, consultative client interactions preferred

#PJRPA ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***

What we offer you
  • Medical, dental, vision and life insurance
  • Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
  • Tuition reimbursement up to $5,250/year
  • Business-casual environment that includes the option to wear jeans
  • Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
  • Paid volunteer time — 16 hours per calendar year
  • Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
  • Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Compensation

Base Salary Range $72,200.00 - $101,975.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education licensure requirements and/or skill level and will be finalized at the time of offer.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.

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