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Retention Specialist Jobs in Boca Raton, FL (NOW HIRING)

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Retention Specialist Location: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

Retention Specialist Location: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

Choice Home Warranty

Retention specialist

Sunrise, FL · On-site

$20/hr

Retention SpecialistLocation: Sunrise, FL We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining ...

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt ...

Coastal Debt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal DebtResolve clients. By guiding clients through the debt resolution process that have beenenrolled into our debt ...

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt ...

Coastal Debt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal DebtResolve clients. By guiding clients through the debt resolution process that have beenenrolled into our debt ...

Masa

Member Retention Specialist

Fort Lauderdale, FL · On-site

$50K - $70K/yr

Member Retention Specialist This is a full-time, on-site position based in Fort Lauderdale, FL. At MASA, we serve over 2 million members with emergency medical transportation coverage - and we treat ...

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All JobsRetention Specialist JobsRetention Specialist Jobs in Boca Raton, FL

Retention Specialist information

See Boca Raton, FL salary details

$20.8K

$58.1K

$80.9K

How much do retention specialist jobs pay per year?

As of Sep 7, 2026, the average yearly pay for retention specialist in Boca Raton, FL is $58,060.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a retention specialist?

A retention specialist works for an organization to retain current customers and clients. Depending on the industry, your duties might extend to internal retention, which concerns employees. In either role, you must ensure that the customer or employee is satisfied with what they are receiving from the company. This career is partially a support position, and partially a complaints resolution position. You must have strong communication skills, as much of the job is spent talking to customers or employees face-to-face or over the phone. The qualifications required for this job vary depending on whether the focus is employees or customers, but a high school diploma or GED certificate and extensive customer service or human resources experience should be sufficient.

What is a retention specialist?

A Retention Specialist is a professional responsible for maintaining and improving customer loyalty by addressing client concerns, resolving issues, and providing solutions to encourage customers to continue using a company’s products or services. They often work in industries like telecommunications, finance, and subscription services. Their main goal is to reduce customer churn by proactively identifying at-risk clients and offering personalized support or incentives. Retention Specialists use strong communication and problem-solving skills to build lasting relationships and help organizations achieve higher customer retention rates.

What skills do you need to be a retention specialist?

To thrive as a Retention Specialist, you need strong customer service skills, problem-solving abilities, and a background in sales or account management, often supported by a relevant degree or experience in customer-facing roles. Familiarity with CRM systems, customer analytics tools, and communication platforms is typically required. Superior interpersonal skills, persuasive communication, and emotional intelligence help professionals build trust and resolve issues effectively. These skills are essential for reducing customer churn, strengthening relationships, and driving long-term business growth.

How does a retention specialist typically collaborate with other departments to improve customer retention rates?

Retention Specialists often work closely with sales, customer service, and marketing teams to identify customer pain points and develop effective retention strategies. They may analyze feedback from customer service interactions, coordinate with marketing to tailor communication campaigns, and provide insights to sales on customer trends. This cross-functional collaboration helps ensure a seamless experience for customers and allows the organization to proactively address issues that may lead to churn. Regular team meetings and shared performance metrics are common practices to align efforts and measure success.

What is the difference between Retention Specialist vs Customer Service Representative?

AspectRetention SpecialistCustomer Service Representative
Required credentialsHigh school diploma or equivalent; experience in customer retention or salesHigh school diploma or equivalent; customer service experience
Work environmentCall centers, sales teams, or client management settingsCall centers, retail, or support desks
Employer usageUsed to reduce churn and improve customer loyaltyUsed to handle customer inquiries and resolve issues

While both roles involve interacting with customers, a Retention Specialist focuses on maintaining customer loyalty and reducing churn through targeted strategies, whereas a Customer Service Representative primarily addresses customer inquiries and resolves issues. The roles often overlap but serve different primary objectives within customer relationship management.

Is being a retention specialist worth it?

A retention specialist focuses on maintaining customer relationships and reducing churn, often requiring strong communication and data analysis skills. The role can be rewarding with opportunities for advancement and performance-based bonuses, but job satisfaction depends on the work environment and individual interests.
More about Retention Specialist jobs

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What cities near Boca Raton, FL are hiring for Retention Specialist jobs?

Cities near Boca Raton, FL with the most Retention Specialist job openings:

Retention Specialist jobs near you
Infographic showing various Retention Specialist job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,060 per year, or $27.9 per hour.

Retention specialist

Choice Home Warranty

Sunrise, FL • On-site

Full-time

Re-posted 15 days ago

Job description

Retention Specialist
Location: Sunrise, FL
We are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining customers and increasing customer loyalty. The Retention Specialist will be responsible for developing and implementing strategies to retain customers, analyzing customer data to identify trends and opportunities, and working closely with other departments to ensure customer satisfaction.
Responsibilities:
  • Develop and implement strategies to retain customers
  • Analyze customer data to identify trends and opportunities
  • Work closely with other departments to ensure customer satisfaction
  • Provide excellent customer service to retain customers
  • Handle customer complaints and resolve issues in a timely manner
  • Monitor customer accounts and proactively reach out to customers to address any concerns or issues
  • Develop and maintain relationships with key customers
  • Provide regular reports on customer retention and satisfaction
Requirements:
  • Minimum of 3 years of experience in customer retention or related field
  • Excellent communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficient in Microsoft Office and customer relationship management (CRM) software

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