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Retention Representative Salary Jobs (NOW HIRING)

Humana

Group Retention Executive

$48K - $115K/yr

May represent Humana at community events, associations and industry organizations. * Understand ... Actual earnings will vary based on individual performance, with the base salary and commission ...

Humana

Group Retention Executive

$48K - $115K/yr

May represent Humana at community events, associations and industry organizations. * Understand ... Actual earnings will vary based on individual performance, with the base salary and commission ...

Humana

Group Retention Executive

$48K - $115K/yr

May represent Humana at community events, associations and industry organizations. * Understand ... Actual earnings will vary based on individual performance, with the base salary and commission ...

City Colleges of Chicago

Lifeguard - PT

Chicago, IL

$20/hr

... Chicago representative. SALARY: $20 per hour Offered salary will be determined by the respective ... and retention practices, inclusive learning and working environments, and meaningful community ...

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Retention Representative Salary information

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$30K

$60.4K

$76K

How much do retention representative salary jobs pay per year?

As of Sep 2, 2026, the average yearly pay for retention representative salary in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a retention representative?

A Retention Representative is a professional who works to retain existing customers by addressing their concerns, resolving issues, and offering solutions or incentives to prevent cancellations or account closures. The average salary for a Retention Representative in the United States ranges from $35,000 to $50,000 per year, depending on experience, industry, and location. Some positions may offer additional commission or bonuses based on performance and customer retention rates.

What are the key skills and qualifications needed to thrive as a retention representative?

To thrive as a Retention Representative, you need strong customer service skills, persuasive communication abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required. Exceptional problem-solving, patience, and active listening are soft skills that set top performers apart in this role. These capabilities are crucial for effectively addressing customer concerns, reducing churn, and maintaining positive client relationships.

What are some common challenges retention representatives face when handling customer retention efforts?

Retention Representatives often encounter the challenge of addressing dissatisfied customers who may be frustrated or considering leaving the company. They must quickly understand customer concerns, communicate solutions effectively, and negotiate win-win outcomes, all while maintaining a positive brand image. Balancing empathy with company policies and meeting retention targets can be demanding, but strong problem-solving skills and resilience help representatives succeed in this dynamic environment.

What is the difference between Retention Representative Salary vs Customer Service Representative Salary?

AspectRetention Representative SalaryCustomer Service Representative Salary
Average Annual Salary$40,000 - $55,000$30,000 - $45,000
Required SkillsCommunication, problem-solving, sales techniquesCommunication, patience, problem-solving
Work EnvironmentCall centers, client retention teamsCall centers, support desks
Common Industry UsageTelecom, cable, subscription servicesRetail, tech support, hospitality

Retention Representatives focus on maintaining customer loyalty and reducing churn, often requiring sales and negotiation skills. Customer Service Representatives handle general inquiries and support, emphasizing problem-solving and communication. While both roles involve customer interaction, retention roles typically involve more sales-oriented tasks and may offer higher earning potential.

What cities are hiring for Retention Representative Salary jobs?

Cities with the most Retention Representative Salary job openings:

What states have the most Retention Representative Salary jobs?

States with the most job openings for Retention Representative Salary jobs include:

Retention Representative Salary jobs near you

Group Retention Executive

Humana

Remote

$48K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

170th of 315 rated insurance

Job description

Become a part of our caring community
The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Humana is looking for a dedicated, detail-oriented, and responsible Group Retention Executive who is looking for an opportunity for growth in a progressive organization.

The Group Retention Executive retains and grows membership within existing 2 - 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities Include:

  • Oversee customer account management for existing 2 - 99 ancillary accounts, including negotiating contracts and agreements.
  • Build relationships with brokers and agents.
  • Achieve retention sales goals and add on sales goals for defined book of business.
  • Develop and oversee customer retention campaigns.
  • Product Lines: Dental, Vision, Life, Disability, and EAP
  • Liaison between assigned clients and Humana internal areas for escalated issues.
  • May represent Humana at community events, associations and industry organizations.
  • Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.

Use your skills to make an impact

Required Qualifications:

  • 2+ years' experience selling or retaining within the employer group insurance environment.
  • Understanding of employer procurement process
  • Client management experience
  • Business and Financial Acumen
  • Develop positive, collaborative client relationships.
  • Active life and health license

Preferred Qualifications:

  • Strong communicator- written, verbal and presentation skills
  • Bi-lingual (English/Spanish)
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.


$48,800 - $115,900 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-03-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

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Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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