ZipRecruiter

Log In

1

Retention Representative Salary Jobs (NOW HIRING)

TIAA

Client Retention Consultant-1

Dallas, TX · On-site

$71K - $77K/yr

Client Outreach Retention Consultant The Client Outreach Retention Consultant works with clients ... In addition to base salary, the competitive compensation package may include, depending on the role ...

Boutique Recruiting

Remote Sales Representative

$50K - $75K/yr

Position Title : Remote Sales Representative Salary Range: $50,000-$75,000 Base / Year, DOE ... Manage and grow existing accounts through exceptional service, retention, upselling, and ...

Wow

Business Retention Specialist

Augusta, GA · On-site

$21/hr

Salary: Up to $21/hr (based on experience) * We are currently offering a restricted stock grant ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Wideopenwest

Business Retention Specialist

Augusta, GA · On-site

$21/hr

Salary: Up to $21/hr (based on experience) * We are currently offering a restricted stock grant ... The requirements listed below are representative of the knowledge, skill, and/or ability required.

Humana, Inc.

Group Retention Executive

$48K - $115K/yr

May represent Humana at community events, associations and industry organizations. * Understand ... Actual earnings will vary based on individual performance, with the base salary and commission ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsRetention Representative Salary Jobs

Retention Representative Salary information

See salary details

$30K

$60.4K

$76K

How much do retention representative salary jobs pay per year?

As of Sep 2, 2026, the average yearly pay for retention representative salary in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is a retention representative?

A Retention Representative is a professional who works to retain existing customers by addressing their concerns, resolving issues, and offering solutions or incentives to prevent cancellations or account closures. The average salary for a Retention Representative in the United States ranges from $35,000 to $50,000 per year, depending on experience, industry, and location. Some positions may offer additional commission or bonuses based on performance and customer retention rates.

What are the key skills and qualifications needed to thrive as a retention representative?

To thrive as a Retention Representative, you need strong customer service skills, persuasive communication abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center systems is often required. Exceptional problem-solving, patience, and active listening are soft skills that set top performers apart in this role. These capabilities are crucial for effectively addressing customer concerns, reducing churn, and maintaining positive client relationships.

What are some common challenges retention representatives face when handling customer retention efforts?

Retention Representatives often encounter the challenge of addressing dissatisfied customers who may be frustrated or considering leaving the company. They must quickly understand customer concerns, communicate solutions effectively, and negotiate win-win outcomes, all while maintaining a positive brand image. Balancing empathy with company policies and meeting retention targets can be demanding, but strong problem-solving skills and resilience help representatives succeed in this dynamic environment.

What is the difference between Retention Representative Salary vs Customer Service Representative Salary?

AspectRetention Representative SalaryCustomer Service Representative Salary
Average Annual Salary$40,000 - $55,000$30,000 - $45,000
Required SkillsCommunication, problem-solving, sales techniquesCommunication, patience, problem-solving
Work EnvironmentCall centers, client retention teamsCall centers, support desks
Common Industry UsageTelecom, cable, subscription servicesRetail, tech support, hospitality

Retention Representatives focus on maintaining customer loyalty and reducing churn, often requiring sales and negotiation skills. Customer Service Representatives handle general inquiries and support, emphasizing problem-solving and communication. While both roles involve customer interaction, retention roles typically involve more sales-oriented tasks and may offer higher earning potential.

What cities are hiring for Retention Representative Salary jobs?

Cities with the most Retention Representative Salary job openings:

What states have the most Retention Representative Salary jobs?

States with the most job openings for Retention Representative Salary jobs include:

Retention Representative Salary jobs near you

Call Center Sales & Retention Representative

AT and T

Chicago, IL • On-site

$62K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

AT&T rating

7.4

Company rating: 7.4 out of 10

Based on 734 frontline employees who took The Breakroom Quiz

54th of 101 rated telecommunications companies

Job description

This position reports to our 10 S Canal Street, Chicago IL 60606 location. If selected, you must be able to report to this work location.
This is your opportunity to be the voice of AT&T - a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.
Our Customer Care Associate earn $19.41 hourly + commissions if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
How You'll Make an Impact:
As a Customer Care Associate specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
What Your Day-to-Day Will Look Like:
  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.
  • Identify upselling opportunities and close deals to reach your sales and commissions targets.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.
  • Monday-Friday, 8 AM-6 PM (shifted schedule). Must be flexible as hours/days may change based on business needs
  • Paid training to set you up for success.

Key expectations to succeed:
  • Commissioned sales experience highly preferred
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Joining our team comes with amazing perks and benefits:
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

Weekly Hours:
40
Time Type:
Regular
Location:
Chicago, Illinois
AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here.

What AT&T employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply