Fort Lauderdale, FL · On-site
$25/hr
Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve ... consulting with clients Preferred Skills: • Proficiency in CRM systems • Strong knowledge of ...
New
Fort Lauderdale, FL · On-site
$25/hr
Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve ... consulting with clients Preferred Skills: • Proficiency in CRM systems • Strong knowledge of ...
New
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
$14.50 - $20/hr
Empathy & Consultative Communication: Uses active listening and empathy to navigate difficult conversations and develop effective solutions. * Retention & Win-Back Skills: Identifies causes of churn ...
$14.50 - $20/hr
Empathy & Consultative Communication: Uses active listening and empathy to navigate difficult conversations and develop effective solutions. * Retention & Win-Back Skills: Identifies causes of churn ...
Phoenix, AZ · On-site
$14.25 - $19.25/hr
Empathy & Consultative Communication: Uses active listening and empathy to navigate difficult conversations and develop effective solutions. * Retention & Win-Back Skills: Identifies causes of churn ...
Quick apply
Phoenix, AZ · On-site
$14.25 - $19.25/hr
Empathy & Consultative Communication: Uses active listening and empathy to navigate difficult conversations and develop effective solutions. * Retention & Win-Back Skills: Identifies causes of churn ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
As a member of the Inbound Sales Retention team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We'd love to have you apply, even if you don't feel you meet ...
East Chicago, IN · On-site
$45K/yr
The CTE Recruitment and Retention Specialist supports student recruitment, persistence, and ... Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations ...
East Chicago, IN · On-site
$45K/yr
The CTE Recruitment and Retention Specialist supports student recruitment, persistence, and ... Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations ...
$22K - $27.8K
6% of jobs
$27.8K - $33.5K
2% of jobs
$33.5K - $39.3K
5% of jobs
$39.3K - $45.1K
5% of jobs
$50.6K is the 25th percentile. Wages below this are outliers.
$45.1K - $50.9K
6% of jobs
$50.9K - $56.6K
6% of jobs
$56.6K - $62.4K
14% of jobs
The median wage is $64.1K / yr.
$62.4K - $68.2K
16% of jobs
$68.2K - $74K
14% of jobs
$74.1K is the 75th percentile. Wages above this are outliers.
$74K - $79.7K
14% of jobs
$79.7K - $85.5K
12% of jobs
$22K
$61.4K
$85.5K
| Aspect | Retention Consultant | Customer Success Manager |
|---|---|---|
| Credentials | Relevant certifications (e.g., CRM, customer retention) | Relevant certifications (e.g., CS certifications, CRM) |
| Work Environment | Consulting firms, client sites, or remote | In-house or SaaS company teams |
| Industry Usage | Used across various industries focusing on client retention strategies | Primarily in SaaS, tech, and subscription services |
| Primary Focus | Developing retention strategies, analyzing client data | Onboarding, relationship management, ensuring customer success |
While both roles aim to improve client retention, a Retention Consultant typically provides expert advice and strategies to organizations, often working across multiple clients. A Customer Success Manager focuses on managing ongoing client relationships within a company to ensure customer satisfaction and retention. Both roles require strong communication and analytical skills but differ in scope and work environment.
$25/hr
Other
Posted 3 days ago
New
Are you looking for an opportunity to work for a Company that has an unwavering commitment to excellence, transparency, and ethical business practices? Be a part of a team that focuses on providing personalized business debt relief and empowering businesses to regain financial stability. Coastal Debt Resolve is a leader in Business Debt Settlement with a dedication to delivering exceptional service and maintaining the trust and confidence of our clients. Our Company has earned a reputation for excellence and trustworthiness in the financial services industry. We are BSI ISO 9001:2015 certified and are BBB accredited, attaining an A+ rating. Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve clients. By guiding clients through the debt resolution process that have been enrolled into our debt relief programs, you will ensure client satisfaction. This role requires proactive communication skills, addressing client concerns, and providing an exceptional client service experience that will retain clients and support their journey towards financial stability and debt settlement. Retention Specialists will also continue to develop their product knowledge after the completion of our comprehensive training. Responsibilities: • Proactively reach out to clients to check on their satisfaction and actively listen then address any concerns. • Provide clear, concise, and accurate information and guidance to clients of their options, the debt settlement process and the programs provided by Coastal Debt Resolve. • Handle incoming calls and emails from clients regarding their accounts and services. • Develop and implement strategies to reduce client cancellations and increase retention rates. • Address client concerns and questions promptly and professionally. • Offer alternatives to clients considering cancellation. • Educate clients on the benefits, risks, and potential outcomes of debt settlement. • Provide resources and support to help clients stay committed to their debt settlement plans. • Monitor and analyze client feedback to identify trends and areas of improvement. Retention Specialist.Job Posting.FINAL.08262024 • Communicate by phone, email, and SMS with clients professionally, empathetically and with integrity the Coastal Debt Resolve products. • Maintain detailed notes in the CRM of client interactions, settlement qualifications, negotiations, and agreements. • Encourage and motivate clients to continue with their programs to achieve financial freedom. • Escalate complex issues to the Customer Support Manager or appropriate department, when necessary. Qualifications: • Basic computer skills • Minimum 2 years' experience in customer service, client relations, or a related field, focusing on retention • Proven track record of successful negotiations and settlements • Excellent communication, negotiation, and problem-solving skills • High level of integrity, professionalism, and attention to detail • Ability to efficiently manage your time and manage multiple complex cases simultaneously • Empathetic and patient approach when consulting with clients Preferred Skills: • Proficiency in CRM systems • Strong knowledge of debt settlement processes and industry standards • Sales experience • Customer Support experience • Financial services or debt settlement industry experience • Bilingual Spanish Compensation: $25.00/hour plus commission Requirements: LinkedIn profile needed
