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Retention Consultant Jobs (NOW HIRING)

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Customer Retention Agents

Augusta, GA · On-site

$17/hr

Retain customers by identifying needs and presenting appropriate solutions ... Utilize consultative selling techniques to identify upsell and cross-sell opportunities. * Explain ...

Help at Home

Retention Specialist

Brooklyn, NY · On-site

Salary: $21-$23 Hourly Retention Specialist Edison Home Health Care Are you passionate about ... Strong verbal skills, including listening, advising, and consulting. * Organized & Driven: Ability ...

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Retention Specialist

Brooklyn, NY · On-site

$21 - $23/hr

Retention Specialist - Edison Home Health Care Are you passionate about ensuring patients receive ... Strong verbal skills, including listening, advising, and consulting. * Organized & Driven: Ability ...

New

Coastaldebt

Retention Specialist

Fort Lauderdale, FL · On-site

$25/hr

Successful Retention Specialists will maintain positive relationships with Coastal Debt Resolve ... consulting with clients Preferred Skills: Proficiency in CRM systems Strong knowledge of debt ...

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Goosehead

Enterprise Retention Specialist I

Tempe, AZ · On-site

The Retention Specialist I is an entry-level role responsible for re-marketing existing clients ... This role requires balancing consultative sales skills with the precision and care of a service ...

Goosehead

Enterprise Retention Specialist I

Austin, TX · On-site

The Retention Specialist I is an entry-level role responsible for re-marketing existing clients ... This role requires balancing consultative sales skills with the precision and care of a service ...

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Retention Consultant information

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$22K

$61.4K

$85.5K

How much do retention consultant jobs pay per year?

As of Aug 7, 2026, the average yearly pay for retention consultant in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What is the difference between Retention Consultant vs Customer Success Manager?

AspectRetention ConsultantCustomer Success Manager
CredentialsRelevant certifications (e.g., CRM, customer retention)Relevant certifications (e.g., CS certifications, CRM)
Work EnvironmentConsulting firms, client sites, or remoteIn-house or SaaS company teams
Industry UsageUsed across various industries focusing on client retention strategiesPrimarily in SaaS, tech, and subscription services
Primary FocusDeveloping retention strategies, analyzing client dataOnboarding, relationship management, ensuring customer success

While both roles aim to improve client retention, a Retention Consultant typically provides expert advice and strategies to organizations, often working across multiple clients. A Customer Success Manager focuses on managing ongoing client relationships within a company to ensure customer satisfaction and retention. Both roles require strong communication and analytical skills but differ in scope and work environment.

What are some common challenges faced by a retention consultant when working to improve customer loyalty?

Retention Consultants often encounter challenges such as identifying the root causes of customer churn, addressing diverse customer needs, and implementing personalized retention strategies at scale. They must analyze complex data sets to spot patterns in customer behavior and collaborate closely with sales, marketing, and customer service teams to ensure a unified approach. Success in this role requires adaptability, strong communication skills, and the ability to quickly develop solutions that resonate with both customers and internal stakeholders.

What are the key skills and qualifications needed to thrive as a retention consultant, and why are they important?

To thrive as a Retention Consultant, you need expertise in customer relationship management, data analysis, and a background in business or marketing, often supported by a relevant bachelor's degree. Familiarity with CRM platforms like Salesforce, customer analytics tools, and retention tracking systems is typically required. Excellent communication, problem-solving, and negotiation skills help build trust and loyalty with clients. These capabilities are crucial to identifying at-risk customers, implementing effective retention strategies, and driving long-term business growth.
More about Retention Consultant jobs
What job categories do people searching Retention Consultant jobs look for? The top searched job categories for Retention Consultant jobs are:
Retention Consultant jobs near you
Infographic showing various Retention Consultant job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.

Retention Specialist -Hybrid

Culligan Quench

King Of Prussia, PA • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 11 hours ago

Job description

About Culligan Quench
Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
 
About Culligan
There's nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com. 
 
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results

About the Role
 
The Hybrid Retention Specialist plays a critical revenue-protection role in handling customer cancellation requests and preventing churn. This position requires strong consultative skills, empathy, and the ability to understand customer concerns, work collaboratively with internal teams to resolve barriers, and finalize modified agreements that strengthen retention.
 
The ideal candidate is commutable to our Grapevine, TX office location and will combine professional communication with execution discipline, excelling at objection handling, de-escalation, and closing conversations to move retained customers toward implementation. Success requires collaboration across Service, Operations, and Billing teams to remove friction and demonstrate renewed value within established frameworks.
 
Key Responsibilities
  • Handle incoming cancellation requests professionally and effectively, conducting empathetic discovery conversations to understand customer concerns, pain points, and retention opportunities
  • Apply established retention pathways and approved retention solutions, leveraging consultative questioning techniques to identify which solutions address specific customer objections
  • Collaborate cross-functionally with Service, Billing, and Operations teams to quickly resolve barriers to retention and prevent future churn
  • Drive conversations to closure, finalizing modified agreements and coordinating next steps to ensure smooth implementation and customer handoff
  • Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and reasoning to enable team learning and accountability
  • Consistently meet or exceed monthly retention KPIs including churn rate, renewal conversion rate, NPS targets, and SLA achievement
Required Qualifications
  • 2+ years of professional experience in sales, account management, customer retention, or customer success
  • Demonstrated ability to handle objections, de-escalate difficult conversations, and convert cancellation intent into renewals or contract modifications
  • Strong ability to drive conversations to closure, finalize agreements, and move customers toward implementation
  • Commitment to following documented processes, standard operating procedures, and established retention pathways
  • Excellent verbal and written communication skills with ability to tailor messages to different audiences
  • Strong proficiency with CRM systems (Salesforce preferred) and ability to learn new platforms quickly
  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook)
  • Exceptional organizational skills, ability to multi-task, and thrive in a fast-paced, results-driven environment
Preferred Qualifications
  • Experience in B2B SaaS, subscription, or recurring revenue business models
  • Familiarity with water treatment, water technology, or environmental sustainability industries
  • Experience with negotiation frameworks, pricing flexibility, or contract modification
Benefits
  • Medical, Dental, Vision which start day one
  • 401(k) match of 50% up to 6%
  • Life insurance 
  • Disability
  • Unlimited Paid Time Away
  • Parental leave
  • Additional voluntary benefits
Role Highlights
  • Hybrid work model
  • Career progression opportunities
  • Coaching and professional development
$48,000 - $58,000 a year
Quench offers salary, commission, benefits, and incentive awards.
We are proud to be an Equal Opportunity Employer.
 
Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. 

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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