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Retention Associate Jobs in Anchorage, AK (NOW HIRING)

Torrid

Sales Associate

Anchorage, AK · On-site

$14 - $19/hr

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees.

Torrid

Sales Associate

Anchorage, AK · On-site

$14.25 - $19.50/hr

Description At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but

Torrid

Sales Associate

Anchorage, AK

$14.25 - $19.50/hr

Description At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but

Torrid

Sales Associate

Anchorage, AK · On-site

$14 - $19/hr

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees.

Torrid

Sales Associate

Anchorage, AK · On-site

$14 - $19/hr

At Torrid, we celebrate every shape, every size, and every curve of our customer. Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees.

USI Holdings Corporation

P&C Producer

Anchorage, AK · On-site

Description and Requirements General Description: Outside Commercial Lines sales position. Responsible for driving business sales, retention and growing existing client revenue. Manage client

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Retention Associate information

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How much do retention associate jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for retention associate in Anchorage, AK is $19.43, according to ZipRecruiter salary data. Most workers in this role earn between $15.48 and $20.62 per hour, depending on experience, location, and employer.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What job categories do people searching Retention Associate jobs in Anchorage, AK look for?

The top searched job categories for Retention Associate jobs in Anchorage, AK are:

Retention Associate jobs near you

Warehouse Associate - Anchorage AK - Retention Bonus Available

Anchorage, AK • On-site

Wcp Solutions
Wholesale • 501 - 1,000 employees

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

212th of 423 rated retail wholesalers

Good employer

Uninterrupted breaks

Learn more about Wcp Solutionsexternal

$16.25 - $19.50/hr

Other

Re-posted 9 days ago

Job description

Warehouse Associate - Anchorage AK - Retention Bonus Available

Join our team in the Anchorage Division, where you will play a key role in supporting our customers by accurately fulfilling warehouse orders, maintaining an organized work environment, and contributing to a culture of safety and teamwork. We provide a stable and consistent Monday–Friday schedule 9:00 AM - 5:30 PM, with the possibility of overtime.

This role is ideal for motivated self-starters, individuals who are detail-oriented, capable of working independently, and enthusiastic about contributing to team success. We value employees who take initiative, embrace learning, and seek opportunities for advancement.

We are committed to your well-being, growth, and job satisfaction. Your safety is our top priority, and this position is considered safety-sensitive.

Essential Functions

Primary Duties

  • Review customer orders and accurately pick, pull, and stage products according to established processes.
  • Load and unload freight to support timely, accurate order fulfillment.
  • Operate warehouse equipment including forklift, pallet jack, picker, and stretch wrapper.
  • Assist with updates to orders, product substitutions, and communication with sales staff when needed.
  • Maintain a clean, organized, and safe warehouse environment.
  • Follow all company and regulatory safety procedures.
  • Demonstrate regular, reliable attendance.

Secondary Duties

  • Assist with receiving, stocking, and relocating inventory.
  • Break down and recycle empty cartons.
  • Remove debris and non-recyclables.
  • Support inventory counts and cycle counts.
  • Provide backup support for other warehouse team members.
  • Perform other duties as assigned.
Qualifications

· Ability to lift 50 lbs. frequently and up to 100 lbs. occasionally with team assistance.

· Ability to move materials using hand trucks, pallet jacks, and other warehouse tools.

· Professional conduct and strong work ethic.

  • Strong customer service orientation and ability to work well under pressure.
  • Reliable, punctual, and detail-oriented with the ability to manage multiple tasks simultaneously.
Knowledge, Skills, and Abilities

· Ability to work independently with minimal supervision and contribute effectively to a team

· Customer service oriented; able to remain calm and effective under pressure

· Ability to communicate professionally with customers, vendors, and coworkers.

· Basic math and measurement skills; able to read and interpret work documents.

· Warehouse operations knowledge preferred.

· Strong attention to detail and commitment to accuracy.

· Self-motivated with strong time-management habits.

· Ability to meet safety expectations and regulatory requirements.

Working Conditions
  • Work performed in warehouse and truck cab environments.
  • Exposure to seasonal weather conditions.
  • Overtime may be required.
  • Ability to lift up to 50 lbs. frequently; up to 100 lbs. with team lift occasionally.

What WCP Solutions employees say

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