1

Retention Associate Jobs in New York (NOW HIRING)

We are seeking an Associate to join our Strategic Accounts team. This is an excellent opportunity ... Manage subscription renewals and work to achieve high client retention rates. * Identify ...

... and retention of employee records in compliance with NYS Records Retention Series. Maintain ... COMMUNITY ASSOCIATE - 56057 Qualifications Qualification Requirements 1. High school graduation or ...

Human Capital Associate

Manhattan, NY · On-site

$60K - $70K/yr

... and retention of employee records in compliance with NYS Records Retention Series. Maintain ... COMMUNITY ASSOCIATE - 56057 Qualifications Qualification Requirements 1. High school graduation or ...

Sales Associate

Emerson, NJ · On-site

$14.25 - $19.50/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

New

The Community Associate will initially focus on assisting the Senior Manager for Data Governance ... retaining a diverse workforce and providing a work environment that is free from discrimination and ...

Sales Associate

Emerson, NJ · On-site

$14.25 - $19.50/hr

Support retention efforts by providing excellent customer service and fostering member ... Sales Associates earn 10% commission on any sales made. Benefits: Sales Associates are required to ...

New

The Community Associate will initially focus on assisting the Senior Manager for Data Governance ... retaining a diverse workforce and providing a work environment that is free from discrimination and ...

Program Associate

Montclair, NJ · On-site

$57K - $62K/yr

Management retains the right to modify responsibilities as needed. QUALIFICATIONS: REQUIRED: * Bachelor's degree from an accredited college of university in education, human services, English, or ...

Wellness Sales Associate (WSA)

Paramus, NJ

$14.25 - $19.25/hr

The Wellness Sales Associate is a front-line, revenue-driving role responsible for generating ... retention and referrals. The ideal candidate is personable, coachable, sales-motivated, and ...

Wellness Sales Associate (WSA)

Paramus, NJ · On-site

$14.25 - $19.25/hr

The Wellness Sales Associate is a front-line, revenue-driving role responsible for generating ... retention and referrals. The ideal candidate is personable, coachable, sales-motivated, and ...

As a staff member, the Community Associate's responsibilities include, but are not limited to ... retaining a diverse workforce and providing a work environment that is free from discrimination and ...

Showing results 41-60

Retention Associate information

What are common challenges faced by retention associates, and how can they be addressed?

Retention Associates often encounter the challenge of engaging customers who are considering leaving a service or subscription. Handling difficult conversations, understanding customer concerns, and tailoring retention strategies require strong communication and problem-solving skills. Building rapport quickly and demonstrating empathy are essential for success. Many companies provide ongoing training, mentorship, and data-driven tools to help Retention Associates overcome these challenges and achieve their targets.

What is a retention associate?

Retention Associates are professionals who focus on maintaining and improving customer loyalty for a company. Their main responsibilities include reaching out to existing customers, addressing their concerns, and offering solutions to prevent them from leaving the company. They often work in customer service or sales departments and use their communication skills to resolve issues and ensure customer satisfaction. Retention Associates play a vital role in reducing customer churn and supporting company growth.

What skills and qualifications are needed to be a retention associate?

To thrive as a Retention Associate, you need strong customer service skills, analytical abilities, and a background in sales or customer support, often supported by a relevant degree. Familiarity with CRM software, customer engagement tools, and data analysis platforms is typically required. Excellent communication, problem-solving, and emotional intelligence are vital soft skills for building rapport and addressing customer concerns. These skills are crucial for minimizing customer churn, enhancing satisfaction, and sustaining company growth.

What is the difference between Retention Associate vs Customer Service Representative?

AspectRetention AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, often in finance, telecom, or subscription servicesCall centers, retail, or office environments across various industries
Employer & Industry UsageCommon in subscription-based industries, telecom, financeWidely used across retail, telecom, healthcare, and service sectors
Common Search & Comparison IntentOften compared for roles focused on customer retention and loyaltyCompared for roles emphasizing customer support and issue resolution

While both roles involve interacting with customers, a Retention Associate primarily focuses on retaining customers through proactive engagement and loyalty strategies, whereas a Customer Service Representative handles general inquiries and resolves issues. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What does a retention associate do?

A retention associate is responsible for maintaining customer relationships and reducing churn by engaging with clients, addressing their concerns, and providing solutions to encourage continued business. They often use communication skills, customer data, and CRM tools to identify at-risk customers and implement retention strategies. The role typically requires strong interpersonal skills and knowledge of company products or services.
What are the most commonly searched types of Retention jobs in New York? The most popular types of Retention jobs in New York are:
What are popular job titles related to Retention Associate jobs in New York? For Retention Associate jobs in New York, the most frequently searched job titles are:
What cities in New York are hiring for Retention Associate jobs? Cities in New York with the most Retention Associate job openings:
Infographic showing various Retention Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

$200 - $250/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago


Job description

## Associate General CounselApplylocations: New Yorktime type: Full timeposted on: Posted 6 Days Agojob requisition id: JR100988**Who we are looking for:**Napier Park is seeking an Associate General Counsel for our Legal team to sit in our New York office. The successful candidate will work closely with our investment professionals, portfolio management teams, operations personnel, finance professionals, and external counsel on all aspects of our CLO platform. Napier Park manages nearly 70 CLOs representing approximately $26 billion of assets under management as of March 31, 2026, across U.S. and European broadly syndicated loan CLOs and middle-market CLOs. This role offers significant exposure to the full lifecycle of CLO transactions, including new issue transactions, refinancings, resets, warehouse facilities, amendments, and ongoing CLO administration.The successful candidate will be intellectually curious, highly organized, and comfortable operating in a collaborative investment-management environment. The role requires a lawyer who can move beyond pure document drafting and become a trusted advisor to investment professionals, helping execute transactions efficiently while balancing legal, commercial, and regulatory considerations. The position offers broad exposure to senior management, portfolio managers, capital markets professionals, and the full spectrum of CLO-related activities across a large and active platform.The position is ideal for a candidate currently practicing at a leading law firm with substantial CLO management, structured finance, securitization, leveraged finance, or related experience who is interested in transitioning to a dynamic in-house role.**What you will do:**Transaction Execution* Serve as a key legal team member on CLO management and investment transactions, including: + New issue CLOs + CLO resets/refinancings + Warehouse financings + Risk retention and regulatory-related transactions* Coordinate transaction negotiation and execution among internal stakeholders, outside counsel, arrangers, investors, issuers, underwriters, trustees, collateral administrators, rating agencies, and other transaction participants.* Review and negotiate transaction documentation, including: + Indentures and trust deeds + Offering documents + Collateral management agreements + Warehouse agreements + Subscription documents + Engagement agreements + Investor Side letters + Risk retention and retention financing agreements + Ancillary transaction documents* Manage transaction timelines and closing processes from launch through closing.CLO Portfolio and Platform Support* Advise investment professionals regarding CLO governing documents and transaction constraints.* Analyze indenture/trust deed provisions and provide practical guidance regarding: + Eligibility criteria + Concentration limitations + Coverage tests + Reinvestment and post-reinvestment provisions + Trading restrictions + Bespoke transaction features* Assist in evaluating proposed amendments, restructurings, workouts, and other portfolio-related matters affecting CLO investments.Legal and Regulatory Matters* Monitor developments affecting the CLO and leveraged finance markets, including U.S. and European regulatory developments.* Advise internal stakeholders regarding applicable securities, risk retention, structured finance, and investment management regulations.* Assist with regulatory and disclosure matters related to CLO issuance and ongoing management activities.* Coordinate with compliance and other internal control functions on relevant legal and regulatory issues.External Counsel and Service Provider Management* Manage relationships with outside counsel across multiple transactions and jurisdictions.* Review legal advice and transaction documents to ensure consistency with firm objectives and market standards.* Coordinate with trustees, collateral administrators, placement agents, arrangers, accountants, rating agencies, and other service providers.Strategic and Cross-Functional Projects* Participate in the development of new CLO products, structures, and financing solutions.* Assist with strategic initiatives involving: + U.S. and European BSL CLO platforms + Middle-market CLOs + Fund financing arrangements + Warehouse facilities + Capital markets transactions* Support acquisitions, joint ventures, and other business initiatives involving the CLO platform.* Contribute to process improvements and scalability initiatives across the legal function.**The qualities you should have:*** Undergraduate and JD degrees, and license to practice law required* 4 to 8 years of relevant legal experience* Significant experience representing CLO managers, arrangers, underwriters, issuers, or other market participants in CLO transactions.* Strong familiarity with: + CLO documentation and structures + Structured finance and securitization transactions + Leveraged loans and credit markets + Warehouse financing arrangements* Experience with European CLOs and/or middle-market CLOs is a plus.* Ability to manage multiple transactions simultaneously in a fast-paced environment.* Strong drafting, negotiation, analytical, and project management skills.* Excellent judgment and ability to provide practical, business-oriented legal adviceBase Salary range: $200,000 to $250,000. In addition, this role is eligible for an annual incentive bonus. Compensation may vary based upon, but not limited to ,the individual's skills, experience, qualifications, location, and internal equity.We value our people and offer a broad range of benefits. We provide generous paid time-off, medical/dental/vision healthcare plans, 401(k) retirement and profit-sharing plans, a flexible/hybrid work environment, “dress for the day” flexible work attire, and many more great benefits. For more information, please refer to our First Eagle Benefits website.*First Eagle Investments and their affiliates and subsidiaries is an Equal Opportunity Employer. Equal Employment Opportunity has been, and will continue to be, a fundamental principle at First Eagle, where employment is based upon personal capabilities and qualifications without regard to race, color, religious belief, including dress and grooming practices, sex, sexual orientation, gender identity, gender expression, age, national origin, marital status, citizenship, disability, veteran status, pregnancy, breastfeeding or medical conditions related to breastfeeding, status as a victim of domestic violence, sexual assault, or stalking, or any other basis protected by applicable federal, state or local law, genetic information or characteristics (or those of a family member), or any other protected characteristic as established by law.* #J-18808-Ljbffr