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Retail Support Associate Jobs in Cincinnati, OH (NOW HIRING)

Home Depot

Store Support

Florence, KY · On-site

$15 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cincinnati, OH

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cincinnati, OH · On-site

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Florence, KY · On-site

$15 - $18.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Mason, OH · On-site

$14 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cold Spring, KY · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Milford, OH · On-site

$13 - $16.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cincinnati, OH · On-site

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Crescent Springs, KY · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cincinnati, OH · On-site

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Milford, OH · On-site

$13 - $16.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Lebanon, OH · On-site

$13.75 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cincinnati, OH · On-site

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cold Spring, KY · On-site

$14.50 - $18.25/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Lebanon, OH · On-site

$13.75 - $17/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

Cincinnati, OH

$14.50 - $18/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

Home Depot

Store Support

West Chester, OH · On-site

$14.25 - $17.75/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the ...

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Showing results 1-20

All JobsRetail Support Associate JobsRetail Support Associate Jobs in Cincinnati, OH

Retail Support Associate information

See Cincinnati, OH salary details

$12

$15

$19

How much do retail support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for retail support associate in Cincinnati, OH is $15.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.31 per hour, depending on experience, location, and employer.

What is a retail support associate and what do they do?

A retail support associate is a staff member who assists with daily store operations, including customer service, stocking shelves, processing transactions, and maintaining store cleanliness. They often use point-of-sale systems and need good communication skills to help ensure a positive shopping experience.

What is the difference between Retail Support Associate vs Retail Cashier?

AspectRetail Support AssociateRetail Cashier
Primary RoleAssists customers, stocks shelves, maintains store organizationProcesses transactions at checkout, handles cash and card payments
Required SkillsCustomer service, inventory management, communicationCash handling, basic math, customer service
Work EnvironmentSales floor, stockroom, customer interactionCheckout counters, point-of-sale systems
Common CertificationsNone typically requiredCash handling certification optional

The Retail Support Associate focuses on supporting store operations and assisting customers throughout the sales floor, while the Retail Cashier primarily handles transactions at the checkout. Both roles require strong customer service skills, but the Retail Support Associate has broader responsibilities related to store maintenance and support, whereas the Cashier specializes in payment processing.

What does a retail support associate do?

A retail support associate assists customers, maintains store cleanliness, stocks shelves, and processes transactions at the cash register. They often use point-of-sale systems and need good communication skills to provide excellent customer service in a retail environment.
What cities near Cincinnati, OH are hiring for Retail Support Associate jobs? Cities near Cincinnati, OH with the most Retail Support Associate job openings:
Infographic showing various Retail Support Associate job openings in Cincinnati, OH as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $32,861 per year, or $15.8 per hour.

Customer Support Associate

Divisions Maintenance Group

Cincinnati, OH • On-site

$16.75 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Divisions Maintenance Group rating

6.5

Company rating: 6.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

151st of 251 rated facilities management

Job description

Description
Title: Customer Support Associate
Reports To: Operations/Sales Leader
Department: GTM
Location: Cincinnati, OH
Position Status: Hourly Non-Exempt
About DMG:
Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.
We are leading the way with our technology, creating world-class products that are revolutionizing the industry and fulfilling our brand promise of "Uninterrupted Peace of Mind."
DMG is a Certified Great Place to Work with a strong, inclusive culture and top-notch benefits.
Job Summary:
The Customer Support Associate provides operational and administrative support for facility-related service requests by receiving requests, coordinating work order activity, and assisting with service delivery through internal systems and service provider networks. This role supports the management of the work order lifecycle by reviewing incoming requests, creating and updating work orders to help ensure service needs are addressed in a timely manner.
The Customer Support Associate supports operational effectiveness by following established processes, maintaining accurate records, and assisting the facilities team in tracking and managing service requests. This position performs work within defined procedures and guidelines while collaborating with internal teams and external service providers to support consistent and reliable facilities operations.
What You'll Do:
Work Order Support
  • Receive, review, and process facility-related service requests through shared inboxes and internal systems.
  • Create, update, and track work orders within the facilities management system.
  • Monitor open work orders and ensure relevant information, notes, and status updates are properly documented.
  • Assist with closing work orders and ensuring service documentation is complete.
Vendor Coordination
  • Coordinate with Account Executives to confirm scheduling, service delivery, and completion of assigned work orders.
  • Follow up with internal stake holders to obtain service updates or confirmation of completed work.
  • Route vendor questions or service issues to the appropriate internal contacts when necessary.
  • Escalate service issues or delays according to established procedures.
Operational Support
  • Review incoming requests to determine appropriate next steps and routing.
  • Follow established processes for request handling, work order creation, and issue escalation.
  • Assist with maintaining service responsiveness by ensuring requests are processed and documented accurately.
  • Support internal teams in maintaining visibility into service activity and work order status.
Administrative and System Tasks
  • Document communications, updates, and actions taken within internal systems.
  • Maintain accurate records related to service requests and work order activity.
  • Assist with related general administrative support.
  • Other duties as assigned by management.
What You Need:
  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • 1-2 years of experience in administrative support, operations support, service coordination, or customer service roles.
  • Experience using work order management systems or ticketing platforms preferred.
  • Strong organizational and prioritization skills with the ability to manage multiple requests.
  • Strong attention to detail and ability to maintain accurate records.
  • Ability to follow established processes and procedures while maintaining service quality.
  • Strong written and verbal communication skills.
  • Ability to communicate clearly and professionally with internal teams and service providers.
  • Basic problem-solving skills and ability to evaluate requests and determine appropriate next steps.
  • Ability to document processes, requests, and updates accurately within internal systems.
  • Proficiency with email platforms and standard office software.
  • Ability to learn and utilize internal systems and technology platforms.
  • Ability to work independently while maintaining communication with the broader facilities team.
  • Professional demeanor with the ability to remain calm and effective when managing service requests.
  • Ability to manage the stress of a fast-paced environment.
  • Ability to meet the in-person requirements of the team and/or business needs.
What You'll Get:
At DMG, you'll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self-starters and encourages employees to take charge of their own careers.
Some of our many benefits include:
  • Health, dental and vision coverage on day 1.
  • Dollar-for-dollar 401K match up to 4% of salary with immediate 100% vesting.
  • Paid Primary and Secondary Caregiver leave.
  • Employee Assistance Program to assist with everyday challenges.
  • Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.

What Divisions Maintenance Group employees say

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