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Retail Store System Support Technician Jobs (NOW HIRING)

City of Norfolk

Support Technician

Norfolk, VA · On-site

$42K - $70K/yr

Assists in maintaining the work management system. Providing information and assistance as needed ... Works in concert with other support technicians to cover breaks/sick days/lunch/ emergencies ...

Syndicus, Inc.

Support Technician

Indianola, PA

$33.81/hr

Senior Technician Support Onsite - Indianola, PA Plant 9-month contract - long term potential up to $33.81/hr., depending on experience. Purpose: This is a position that provides advanced technical ...

New

elevate

Support Technician

Richland, WA · On-site

$30K - $42K/yr

Duties of the Support Technician include server and network support as well as phone technical support at all levels having a focus on customer service. Job functions are focused on the workstation ...

Saic

Deskside Support Technician Lead

Washington, DC · On-site

$80K - $120K/yr

The Lead Desktop Support Technician Lead will supervise a team of Desktop Support Technicians ... Recommends systems modifications to reduce user problems. Possesses and applies expertise across ...

URM Stores Inc

Support Technician I

Spokane, WA · On-site

$23 - $27/hr

Description URM Stores, Inc. is currently looking for an experienced professional to join our team ... retail systems and applications, Citrix, and URM-specific and internally developed applications.

Lifepoint Health

OR Support Technician

Marquette, MI · On-site

More about Marquette General Hospital As a 222-bed specialty care hospital, UP Health System ... care, recreation and retail offering amazing arts and culture opportunities, stellar schools.

Tires Les Schwab

Field Support Technician

Bend, OR

$20.75 - $28.50/hr

... retail locations. This position is responsible for hands-on execution of services and support for ... store endpoints, phone system hardware, and assisting with networking equipment and store servers.

New

krg technology inc

Desktop support technician

Great Falls, MT · On-site

$19.75 - $25/hr

Desktop support technician Location: Great Falls, MT. Duration : Contract For Desktop support ... Windows system support * OS X Support (10% of techs should have this skill) * Software installation ...

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Retail Store System Support Technician information

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$12

$25

$42

How much do retail store system support technician jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for retail store system support technician in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What does a retail store system support technician do?

A Retail Store System Support Technician is responsible for maintaining and troubleshooting the hardware and software systems used in retail environments, such as point-of-sale (POS) terminals, inventory management systems, and network connections. They provide technical support to store staff, install system updates, and ensure minimal downtime to keep operations running smoothly. Additionally, they may assist with training employees on new technologies and coordinate with vendors for repairs or upgrades.

What are the key skills and qualifications needed to thrive as a retail store system support technician?

To thrive as a Retail Store System Support Technician, you need a solid understanding of computer hardware, point-of-sale (POS) systems, network troubleshooting, and typically an associate’s degree or relevant IT certifications. Familiarity with POS software, remote diagnostic tools, and ticketing systems like ServiceNow or Jira is essential. Strong problem-solving abilities, effective communication, and customer service skills help you address technical issues while supporting retail staff. These competencies ensure minimal downtime and maintain smooth store operations, directly impacting customer experience and sales.

How does a retail store system support technician typically collaborate with store staff to resolve technical issues?

Retail Store System Support Technicians work closely with store employees to diagnose and resolve hardware and software issues affecting point-of-sale systems, inventory scanners, and other retail technologies. They often communicate directly with store managers and associates to gather information, provide troubleshooting guidance, and ensure minimal disruption to daily operations. This collaboration may involve remote support or on-site visits, depending on the severity and nature of the issue. Effective communication and a customer-service mindset are essential, as technicians need to explain technical solutions in a clear and approachable manner.

What are popular job titles related to Retail Store System Support Technician jobs?

For Retail Store System Support Technician jobs, the most frequently searched job titles are:

System Support Specialist

Silver Spring, MD • On-site

Dow Jones & Company, Inc.
Video and Audio Streaming Services • 5 - 10K employees
Learn more about Dow Jones & Company, Inc.external

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Dow Jones rating

8.7

Company rating: 8.7 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Job Description:
About the Team:
The Print Team supports the end-to-end lifecycle of Dow Jones' print publications-including The Wall Street Journal, Barron's, Investor's Business Daily, and the New York Post.
Operating across ad intake, production workflows, plant operations, printing, packaging, single copy and amenity sales, Reprints and Licensing, and distribution; the team collaborates with internal cross-functional partners and external vendors, distributors, and the USPS to ensure quality, content freshness, safety, and cost efficiency from creation to final delivery.
About the Role
The White Oak plants provide printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in White Oak, Maryland and report to the Technology Service Manager.
You Will:
  • Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls.
  • Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope.
  • Provide PC support including Windows operating system and basic networking.
  • Have the willingness and ability to work nights, weekends, and holidays.

You Have:
  • 3-5 years of electro-mechanical experience.
  • Prioritization and time management skillsets.
  • Ability to communicate effectively, both written and oral.
  • A technical Degree or equivalent military training or related work experience.

Our Benefits
  • Comprehensive Healthcare Plans
  • Paid Time Off
  • Retirement Plans
  • Comprehensive Medical, Dental and Vision Insurance Plans
  • Education Benefits
  • Paid Maternity and Paternity Leave
  • Family Care Benefits
  • Commuter Transit Program
  • Subscription Discounts
  • Employee Referral Program

Learn more about all our US benefits
#LI-Onsite
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Business Area:
Dow Jones - Print Operations
Job Category:
IT, Telecom & Internet
Union Status:
Non-Union role
Base Pay Range: $70,000 - $85,000
We're committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.

What Dow Jones employees say

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