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Retail Store System Engineer Jobs (NOW HIRING)

Big Lots

Retail Store System Lead

Henderson, NC · On-site

Retail Store Systems Lead Department: Retail Technology / Store Operations Reports To: Director of Store Systems Location: Remote with Travel Employment Type: Full-Time Position Summary: The Retail ...

Big Lots

Retail Store System Lead

Henderson, NC · On-site

Retail Store Systems Lead Department: Retail Technology / Store Operations Reports To: Director of Store Systems Location: Remote with Travel Employment Type: Full-Time Position Summary: The Retail ...

Rejuvenation

Sr Software Engineer

San Francisco, CA · On-site

$120K - $150K/yr

About the Team The Store Systems Engineering organization at Williams-Sonoma, Inc. is responsible for delivering reliable, scalable, and high-performing technology solutions that power retail store ...

W3Global Inc.

Retail Store Designer

Blackwood, NJ

$65K - $95K/yr

Store Planner / Designer - Supermarket & Retail DesignPosition Overview A growing engineering and ... Coordinate store layouts with HVAC-R, mechanical, electrical, and plumbing systems * Conduct field ...

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How much do retail store system engineer jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for retail store system engineer in the United States is $14.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $14.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Store System Engineer, and why are they important?

To excel as a Retail Store System Engineer, you need a solid background in computer science or information technology, experience with POS systems, and knowledge of retail operations. Familiarity with technical tools such as network management software, system integration platforms, and certifications like CompTIA Network+ or Microsoft Certified: Azure Fundamentals are highly valued. Strong problem-solving skills, attention to detail, and effective communication abilities set top performers apart in this role. These skills ensure seamless store operations, minimize downtime, and support efficient technology solutions in a fast-paced retail environment.

How does a Retail Store System Engineer typically collaborate with store managers and IT support teams?

Retail Store System Engineers regularly work with store managers to ensure that point-of-sale systems, inventory management tools, and other in-store technologies function smoothly. They also coordinate closely with IT support teams to troubleshoot issues, roll out software updates, and implement new hardware or system enhancements. Effective communication and problem-solving skills are essential, as you'll often be the bridge between technical teams and on-the-ground retail staff, ensuring technology supports daily business operations efficiently.

What are Retail Store System Engineers?

Retail Store System Engineers are IT professionals responsible for designing, implementing, and maintaining the technology infrastructure used in retail environments. This includes systems like point-of-sale (POS) terminals, inventory management software, network connectivity, and security solutions in stores. They work to ensure that all in-store technology runs smoothly, troubleshoot technical issues, and optimize systems to enhance the customer and employee experience. Their role often involves collaborating with other IT staff and retail management to align technology solutions with business needs.

What is the difference between Retail Store System Engineer vs Retail IT Support Specialist?

AspectRetail Store System EngineerRetail IT Support Specialist
CredentialsIT certifications, network, and systems knowledgeIT certifications, troubleshooting skills
Work EnvironmentDesign, implement, and maintain retail systemsSupport and resolve retail store IT issues
Employer & IndustryRetail chains, technology providersRetail stores, IT service providers
Search & Comparison IntentTechnical roles in retail IT infrastructureSupport roles for retail technology issues

The Retail Store System Engineer focuses on designing and maintaining retail technology systems, while the Retail IT Support Specialist handles troubleshooting and resolving technical issues in retail stores. Both roles require IT certifications and work within retail environments, but their responsibilities differ in scope and focus.

Infographic showing various Retail Store System Engineer job openings in the United States as of May 2026, with employment types broken down into 58% Full Time, 39% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $30,337 per year, or $14.6 per hour.

Retail Store System Lead

Variety Stores LLC

Henderson, NC

Full-time

Posted 2 days ago

Job description

Job Title: Retail Store Systems Lead
Department: Retail Technology / Store Operations
Reports To: Director of Store Systems
Location: Remote with Travel
Employment Type: Full-Time

Position Summary:

The Retail Store Systems Lead is responsible for the end-to-end support and performance of store technology systems across all retail locations. This includes managing relationships with the POS vendor, ensuring PCI compliance, maintaining POS depot hardware, and overseeing system implementation for store openings, closings, and special projects. The role plays a key part in aligning technology initiatives with operational excellence and compliance requirements in a fast-paced retail environment.

Key Responsibilities:

POS Vendor Management

  • Serve as the primary point of contact for the POS software/hardware vendor.
  • Manage vendor SLAs, support escalations, updates, and performance reviews.
  • Coordinate system upgrades, feature deployments, and bug fixes with vendor teams.

PCI Compliance & Security

  • Ensure all store systems are compliant with PCI DSS requirements.
  • Coordinate with InfoSec and compliance teams on audits, remediation plans, and data protection protocols.
  • Maintain documentation and participate in regular reviews of security practices across store environments.

POS Depot & Hardware Maintenance

  • Oversee inventory, repair, and lifecycle management of POS hardware across all locations.
  • Manage depot processes including RMA handling, staging, and shipping of equipment.
  • Coordinate hardware refreshes and replacements in collaboration with field teams.

New Store Openings & Closures

  • Lead the technical planning and execution of store technology deployments for new locations.
  • Coordinate timelines and system installations across construction, operations, and IT teams.
  • Ensure proper decommissioning, data sanitation, and asset recovery for closing stores.

Project Management

  • Lead cross-functional technology projects including hardware/software rollouts, infrastructure upgrades, and system enhancements.
  • Develop and maintain project plans, communicate milestones, and manage risks.
  • Document procedures and provide post-project analysis to identify improvements.

Qualifications:

  • Associates degree in Information Systems, Business, or a related field (or equivalent experience).
  • 3+ years of experience in retail systems or IT operations, including vendor and project management.
  • Strong knowledge of POS systems (hardware and software), preferably NCR, Toshiba, or Oracle MICROS.
  • Solid understanding of PCI compliance and security best practices.
  • Experience coordinating cross-functional teams and managing timelines across departments.
  • Excellent communication, problem-solving, and organizational skills.

Preferred Skills:

  • Familiarity with service desk/ticketing platforms (e.g., ServiceNow, Jira, Happyfox).
  • Project Management certification (PMP, CAPM, or similar) is a plus.
  • Experience in retail technology deployments at scale (multi-unit, national footprint).
  • Understanding of networking basics, cabling, and low-voltage system planning.