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Retail Services Manager Jobs in Springfield, MA (NOW HIRING)

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Retail Services Manager information

See Springfield, MA salary details

$11

$23

$35

How much do retail services manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for retail services manager in Springfield, MA is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $26.97 per hour, depending on experience, location, and employer.

What does a retail services manager do?

A Retail Services Manager oversees the daily operations of retail stores or departments, ensuring that customer service standards are met and sales goals are achieved. They are responsible for managing staff, handling customer complaints, maintaining inventory, and implementing company policies. Additionally, they analyze sales trends, coordinate promotions, and work to enhance the overall customer experience. Their role is critical in driving store profitability and maintaining a positive work environment for employees.

What are the key skills and qualifications needed to thrive as a retail services manager?

To thrive as a Retail Services Manager, you need strong leadership abilities, experience in sales and customer service, and typically a background in business or retail management. Familiarity with point-of-sale (POS) systems, inventory management software, and reporting tools is highly valuable. Exceptional interpersonal skills, problem-solving, and the ability to motivate teams help set top performers apart in this role. These skills are crucial for ensuring store profitability, delivering excellent customer experiences, and leading teams effectively in a competitive retail environment.

What are some common challenges faced by a retail services manager, and how can they be addressed?

Retail Services Managers often encounter challenges such as balancing customer satisfaction with operational efficiency, managing diverse teams, and adapting to rapidly changing retail trends. Addressing these challenges involves maintaining clear communication with staff, staying up-to-date with industry best practices, and implementing effective training programs. Building strong relationships with both employees and customers helps foster a positive environment, while being proactive about problem-solving ensures smooth daily operations.

What is the difference between Retail Services Manager vs Retail Store Supervisor?

AspectRetail Services ManagerRetail Store Supervisor
ResponsibilitiesOversees multiple store operations, manages customer service policies, and develops service strategiesManages daily store activities, supervises staff, and ensures sales targets are met
CredentialsTypically requires experience in retail management, customer service skills, and sometimes a degreeUsually requires retail experience and strong leadership skills
Work EnvironmentCorporate office and multiple retail locationsPrimarily on-site at a specific retail store
Industry UsageCommonly used in retail chains and service-oriented retail businessesUsed in individual retail stores and smaller retail outlets

The Retail Services Manager focuses on strategic oversight and improving customer service across multiple locations, while the Retail Store Supervisor handles daily store operations and staff management. Both roles require retail experience, but the manager position typically involves broader responsibilities and higher-level planning.

Retail Services Manager jobs near you

Traveling Retail Merchandiser

Monson, MA

SAS Retail Services
Food and Beverage Wholesalers • 10K+ employees
Learn more about SAS Retail Servicesexternal

$17/hr

Full-time

Re-posted 29 days ago

Job description

We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining SAS Retail Services, an Advantage Solutions company, means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+ countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career.


In this role, you will provide in-store merchandising support to Retailers to meet shoppers’ needs. This includes building displays and end caps, resetting shelves with product rotation, and tracking inventory to ensure that stores and suppliers maximize sales opportunities. This is a traveling position that requires regular travel as a primary requirement of the role. Travel roles may require various degrees of travel up to 50% or more of the time. Are you ready to shape the future of shopping and get it done with us?

What we offer: 

  • Competitive wages; $17.00 per hour
  • Growth opportunities abound – We promote from within
  • Paid travel with overnight stays 
  • No prior experience is required as we provide training and team support to help you succeed
  • Additional hours may be available upon request 
  • We offer benefits that can be customized to meet your family's needs including wellness programs, access to discounts, and supplemental voluntary plans for eligible teammates

Now, about you: 

  •  Are comfortable interacting with customers and management in a friendly, enthusiastic, and outgoing manner
  • You’re 18 years or older
  • Can perform physical work of moving, bending, standing and can lift up to 50 lbs.
  • Have reliable transportation to and from work location
  • Demonstrate excellent customer service and interpersonal skills with our clients, customers and team members
  • Interested in traveling within and outside of your home state, with overnight hotel stays 
  • Are a motivated self-starter with a strong bias for action and results
  • Work independently, but also possess successful team building skills
  • Have the ability to perform job duties with a safety-first mentality in a retail environment

If this sounds like you, we can’t wait to learn more about you. Apply Now!

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