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Retail Personal Banker information

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How much do retail personal banker jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for retail personal banker in the United States is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $21.63 per hour, depending on experience, location, and employer.

What is a retail personal banker?

Retail Personal Bankers are customer-facing employees at banks who assist clients with everyday financial needs, such as opening accounts, processing transactions, and advising on products like loans, credit cards, and savings plans. They provide personalized service to help customers manage their money and reach their financial goals. Retail Personal Bankers also identify opportunities to recommend bank products and services that may benefit the customer, ensuring a positive banking experience.

What are some common challenges faced by retail personal bankers, and how can they be addressed?

Retail Personal Bankers often face challenges such as meeting sales targets while maintaining excellent customer service, staying updated on a wide range of financial products, and managing a high volume of customer inquiries. These can be addressed by actively participating in ongoing training, leveraging teamwork to share best practices, and utilizing organizational tools to efficiently prioritize tasks. Successful bankers focus on building strong relationships with customers to understand their needs, which helps in both meeting goals and providing tailored financial advice.

What are the key skills and qualifications needed to thrive as a retail personal banker, and why are they important?

To thrive as a Retail Personal Banker, you need strong financial acumen, customer service skills, and typically a bachelor's degree in finance or a related field. Familiarity with banking software, CRM systems, and compliance regulations is essential. Excellent communication, problem-solving abilities, and sales aptitude set top performers apart in this role. These skills ensure effective client relationships, regulatory compliance, and achievement of sales targets, which drive both customer satisfaction and business success.

What is the difference between Retail Personal Banker vs Customer Service Representative?

AspectRetail Personal BankerCustomer Service Representative
CredentialsHigh school diploma; some roles may prefer financial certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, financial institutionsCall centers, retail stores, bank branches
Primary ResponsibilitiesHandling banking transactions, advising on financial products, opening accountsAssisting customers with inquiries, processing transactions, providing product info
Industry UsageFinancial services, bankingRetail, banking, customer service sectors

While both roles involve customer interaction within banking environments, Retail Personal Bankers focus on financial advising and account management, whereas Customer Service Representatives primarily handle inquiries and transactions. The roles differ in responsibilities but share similar work settings and credential requirements.

Can I be a retail personal banker with no experience?

Retail personal banker positions often require some customer service or sales experience, but many employers offer training for candidates with a strong work ethic and good communication skills. Entry-level roles may be available to those without prior banking experience, especially if they demonstrate a willingness to learn and meet basic qualifications such as a high school diploma or equivalent.

Is a retail personal banker a good job?

A retail personal banker is a customer service and financial advisory role within a bank, involving tasks such as opening accounts, selling banking products, and providing financial guidance. It typically requires strong communication skills, sales ability, and knowledge of banking services, with work hours often including weekends and evenings. The job can offer opportunities for advancement and experience in finance but may also involve sales targets and customer pressure.

What cities are hiring for Retail Personal Banker jobs?

Cities with the most Retail Personal Banker job openings:

What are the most commonly searched types of Retail Personal Banker jobs?

The most popular types of Retail Personal Banker jobs are:

Who are the top companies hiring for Retail Personal Banker jobs?

The top employers for Retail Personal Banker jobs are:

What are popular job titles related to Retail Personal Banker jobs?

For Retail Personal Banker jobs, the most frequently searched job titles are:

Retail Personal Banker jobs near you
Infographic showing various Retail Personal Banker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $35,780 per year, or $17.2 per hour.

Personal Banker Associate II

Amherst, OH • On-site

Fifth Third Bank
See more jobs at Fifth Third Bankexternal

Full-time

Posted 14 days ago

Fifth Third Bank rating

7.6

Company rating: 7.6 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Selected candidates are intended to become a Retail Personal Banker II after completing a 9 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to provide selected candidates the opportunity to demonstrate skills necessary to successfully perform a role within the Retail Personal Banker job family. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible for selling a full range of banking products and services to meet existing and prospective customer's needs, while providing specialized care and service to existing and prospective bank customers. Utilize and promote the consultative sales and service process, using the prescribed tools and interacting with the staff for referral activity.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
  • Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
  • Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
  • Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
  • Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions.
  • Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L.
  • Provide guidance to CSRs with respect to the sales and referral process.
  • Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
  • Act with confidence by answering customer questions and owning customer issues.
  • Maintain a position of trust and responsibility by keeping all business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
  • Adhere to established policies and procedures while opening/servicing the full range of Retail products.
  • Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
  • Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
  • Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

SUPERVISORY RESPONSIBILITIES:
None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
  • College degree or work experience providing transferrable skills or combination of education and experience.
  • Experience in the financial industry preferred.
  • Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.
  • Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
  • Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
  • Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.
  • This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration Required for employment in this position.

WORKING CONDITIONS:
  • Normal office environment.
  • Extending viewing of computer screens.
  • This program will require the ability to travel within the affiliate for training as well as scheduling flexibility.
  • Travel outside of the affiliate will be required for various classroom training sessions.

#LI-TM1
Personal Banker Associate II
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Amherst, Ohio 44001
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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