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Retail Operations Project Manager Jobs in Phoenix, AZ

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Operations Project Manager

Phoenix, AZ · Hybrid

About the Role We are looking for a dynamic Project Manager in our Phoenix office to support Call Center Operations during an exciting phase of rapid growth and operational optimization. As part of a ...

PetSmart Careers

Retail Operations Manager

Mesa, AZ

$19.50 - $35.85/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

San Tan Valley, AZ · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Mesa, AZ

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Mesa, AZ

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

San Tan Valley, AZ · On-site

$19.50 - $35.85/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

San Tan Valley, AZ · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Mesa, AZ · On-site

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Mesa, AZ · On-site

$19.50 - $35.85/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart Careers

Retail Operations Manager

Mesa, AZ · On-site

$19.50 - $35.85/hr

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

PetSmart

Retail Operations Manager

Mesa, AZ

Retail Operations Manager About Life at PetSmart Our associates are the heart of Team PetSmart. Together, we're building the best team in retail through our values-based culture, connection, and ...

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All JobsRetail Operations Project JobsRetail Operations Project Manager JobsRetail Operations Project Manager Jobs in Phoenix, AZ

Retail Operations Project Manager information

See Phoenix, AZ salary details

$34.8K

$90.1K

$154.4K

How much do retail operations project manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for retail operations project manager in Phoenix, AZ is $90,139.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $115,200.00 per year, depending on experience, location, and employer.

What does a retail operations manager do?

A retail operations project manager oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, and maintaining operational efficiency. They coordinate between departments, implement policies, and use tools like POS systems and inventory management software to optimize store performance.

What is the difference between Retail Operations Project Manager vs Retail Store Manager?

AspectRetail Operations Project ManagerRetail Store Manager
Primary FocusOverseeing retail projects, process improvements, and operational initiativesManaging daily store operations and staff
Required SkillsProject management, process optimization, cross-functional coordinationCustomer service, team leadership, sales management
Work EnvironmentCorporate offices, project sites, retail chainsRetail store floor, customer interactions
Common CertificationsProject Management Professional (PMP), Six SigmaNone typically required, but retail management certifications are common

The Retail Operations Project Manager focuses on implementing projects and improving retail processes across multiple locations, often working in corporate settings. In contrast, the Retail Store Manager handles daily store operations and staff management. Both roles require strong organizational skills, but their scope and responsibilities differ significantly.

What are some typical challenges a Retail Operations Project Manager may encounter when implementing new processes across multiple store locations?

A Retail Operations Project Manager often faces challenges such as coordinating communication across diverse store teams, ensuring consistent adoption of new processes, and managing tight deadlines while minimizing disruption to daily operations. Balancing the unique needs of each location with standardized company goals can also be complex. Effective project managers proactively address these issues through clear planning, regular training sessions, and by fostering strong relationships between corporate, regional, and store-level staff.

What are the key skills and qualifications needed to thrive as a Retail Operations Project Manager, and why are they important?

To thrive as a Retail Operations Project Manager, you need expertise in project management, retail operations, and analytical problem-solving, usually supported by a bachelor’s degree in business or a related field. Familiarity with project management software (such as Asana or Microsoft Project), POS systems, and advanced Excel skills is typically required. Strong communication, leadership, and organizational skills help you manage cross-functional teams and drive project success. These competencies ensure efficient rollout of retail initiatives, alignment with business objectives, and consistent operational improvements across store locations.

What are the 4 types of project managers?

The four main types of project managers are functional, projectized, matrix, and hybrid. Functional managers work within departments, projectized managers lead entire projects independently, matrix managers operate across departments with shared authority, and hybrid combines elements of these structures. Understanding these types helps retail operations project managers adapt to different organizational environments and project scopes.

What are Retail Operations Project Managers?

Retail Operations Project Managers are professionals responsible for overseeing and coordinating projects that improve the efficiency and effectiveness of retail operations. They manage initiatives such as store openings, process improvements, technology implementations, and inventory optimization. Their role involves collaborating with cross-functional teams, setting project timelines, allocating resources, and ensuring projects are completed on schedule and within budget. They play a crucial role in driving operational excellence and enhancing the customer experience in the retail environment.

What is the highest paying job in retail?

In retail, executive roles such as Chief Operating Officer (COO) or Vice President of Retail typically have the highest salaries, often exceeding six figures. These positions require extensive experience, strategic leadership skills, and often a background in retail management or business administration.

What do retail project managers do?

Retail project managers oversee the planning, execution, and completion of projects related to store operations, merchandising, and technology implementations. They coordinate teams, manage budgets, and ensure projects meet deadlines and quality standards, often using project management tools like MS Project or Asana. Their role involves close collaboration with store staff, vendors, and corporate leadership to improve retail performance and customer experience.
What are popular job titles related to Retail Operations Project Manager jobs in Phoenix, AZ? For Retail Operations Project Manager jobs in Phoenix, AZ, the most frequently searched job titles are:
What job categories do people searching Retail Operations Project Manager jobs in Phoenix, AZ look for? The top searched job categories for Retail Operations Project Manager jobs in Phoenix, AZ are:
What cities near Phoenix, AZ are hiring for Retail Operations Project Manager jobs? Cities near Phoenix, AZ with the most Retail Operations Project Manager job openings:
Retail Operations Project Manager jobs near you

Operations Project Manager

Upgrade

Phoenix, AZ • Hybrid

Other

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

About the Role

We are looking for a dynamic Project Manager in our Phoenix office to support Call Center Operations during an exciting phase of rapid growth and operational optimization. As part of a high-performing enablement team, you will manage a portfolio of projects aligned with our broader enterprise roadmap. We are looking for a self-starter who thrives on managing interdependencies, bringing structure to abstract goals, and naturally weaving technological advancements into program delivery.

This role is based in our Phoenix office and follows a hybrid work schedule.
What You'll Do

  • Manage Interdependencies & Portfolio Health: Track and oversee multiple parallel project workstreams within the call center domain, ensuring individual project milestones align with overarching program timelines and business goals.
  • Coordinate Tech-Driven Operations: Manage project lifecycles within a highly automated environment, ensuring AI tools and virtual agent enhancements are seamlessly accounted for in operational rollouts.
  • Cross-Functional Program Alignment: Work closely with operations, product, and transformation teams to monitor, troubleshoot, and solve systemic issues, while communicating program health, risks, and progress to internal and external stakeholders.
  • Action-Oriented Execution & Governance: Balance meeting cadences with executable actions and Jira ticket management, establishing lightweight program governance to keep fast-moving initiatives on track without sacrificing agility.
  • Synthesize Strategic Vision: Translate high-level operational strategies and tech-forward process updates into clear, executable project components, stages, and tasks.
  • Executive-Level Communication: Effectively communicate project and program updates, lifecycle status, risks, and mitigation strategies to a diverse group of stakeholders, ranging from department leadership to compliance, legal, and senior executives.
What We Look For
  • 4+ years of project or program management experience required, ideally within a high-growth startup, fintech, or fast-paced financial services call center environment.
  • Program & Portfolio Mindset: Proven ability to manage multiple concurrent projects of varying complexity, successfully tracking dependencies and resource constraints across different workstreams.
  • Tech & Automation Fluency: Comfortable operating within a tech-forward ecosystem, with the ability to naturally incorporate AI tooling and automated workflow considerations into everyday project tracking.
  • Agile & Structure Agility: Proficiency in agile project management frameworks and issue-tracking software; Jira knowledge is required. Able to scale delivery frameworks to enforce accountability while remaining flexible.
  • High Volume & Complexity: A highly organized individual who can manage ambiguity and bring structure to dynamic-scope environments with shifting business priorities.
  • Solutions-Oriented Mindset: A positive, flexible attitude with the energy and self-motivation to tackle the shifting needs of a business that has launched several major products and continues to scale.
  • Deep Operational Curiosity: Willingness to immerse yourself in a "learn-it-yourself" environment to gain an expert-level understanding of internal operational strategy, process mapping, and customer-facing workflows.
  • Excellent Communication: Superior interpersonal, written, presentation, and process-mapping skills.
What We Offer You
  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental, and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development within a rapidly expanding transformation team
  • Paid parental leave
  • Health & wellness initiatives

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